SAP skill levels for SCC IT staff seconded into SW1 and remote IT support arrangments?

Dave Orr made this Freedom of Information request to Somerset County Council

The request was successful.

From: Dave Orr

27 June 2012

Dear Somerset County Council,

SAP is a key system for SCC and business continuity is very much in
the news following the RBS major IT failure.

SAP skills have three formal levels of certified qualification:

"There are three levels of certification available: Associate,
Professional and Master.

Associate level covers the fundamental knowledge requirements for a
consultant or project team member;

Professional level requires proven project experience, business
knowledge and a more detailed understanding of the SAP solution;

Masters level (in development) involves demonstrating an expert
level understanding a specific area of SAP software."

Q1. By each of above formal SAP certfication levels, please detail
how many SCC IT staff remaining in SW1 are currently qualified as a
SAP "Associate", "Professional" and "Master"?

The recent RBS major IT failure may involve remote support from
supplier staff in India, even though the hardware and software
installation is based here in the UK.

It is known that IBM have a major division (IGSI) in India and that
2nd and 3rd line global technical support for SAP is based there.

http://en.wikipedia.org/wiki/IBM_India

Q2. In the light of the RBS major IT failure, has SCC conducted an
independent review of SAP support by IBM, to ensure that business
continuity is properly protected; to ensure that major SAP updates,
upgrades & fixes conducted remotely by IBM (possibly from IBM's
Indian SAP support division IGSI) meet recognised ITIL, CMMI &
other relevant international IT standards, so that regression and
rollback to a working state after failure can be carried out by
UK-based staff in SW1? If a relevant audit or review (internal or
external) has been carried out since SW1 was formed, then please
disclose details?

Q3. What recognised standards has SW1 IT achieved e.g. ISO/IEC
20000-1:2005, CMMI level? Please detail.

Yours faithfully,

Dave Orr

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From: Somerset Direct - FOI
Somerset County Council

27 June 2012

Dear Mr Orr

Thank you for your email

I have logged this for you now, your reference number is 2080052

Kind regards

Somerset Direct
Somerset County Council
The Deane House
Belvedere Road
Taunton
TA1 1HE

Tel: 0845 345 9166
Email: [email address]
SMS Text: 07781 482858
Web : www.somerset.gov.uk

Southwest One - working in partnership with Somerset County Council,
Taunton Deane Borough Council & Avon and Somerset Police.

South West One Limited - Registered in England and Wales with number
6373780 Registered office:PO Box 41, North Harbour, Portsmouth, Hants
PO6 3AU

show quoted sections

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From: Information Governance
Somerset County Council

28 June 2012

Dear Mr Orr

Thank you for your request made under the Freedom of Information Act
(FOIA) 2000.

We are currently dealing with your request and will be in touch shortly
concerning disclosure of the information you have requested.

The legislation obliges us to provide you with this information within 20
working days, so our response will be sent to you by 25-07-2012.

Please be aware that we now publish all responses to requests for
information made under the FOIA, without any details of the requestor, on
the Council’s website.

Please see:

[1]http://www.somerset.gov.uk/disclosurelog

Yours sincerely

Information Governance Team

Client Services Team /  A2W

County Hall

Taunton

Som

TA1 4DY

Tel: 01823-357194

No mobile access

 

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This email, and any attachments is intended solely for the individual to
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and should be handled according to the principles of the Data Protection
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Whilst we take reasonable steps to try to identify any software viruses,
any attachments to this email may nevertheless contain viruses which our
anti-virus software has failed to identify.  You should therefore carry
out your own anti-virus checks before opening any documents.  Somerset
County Council will not accept any liability for damage caused by computer
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email.

All GCSx traffic may be subject to recording and / or monitoring in
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From: Information Governance
Somerset County Council

9 August 2012

Somerset Direct ref: 2080052

Council Service ref: Res 1439

Date of request: 27-06-2012

Due date of response: 25-07-2012

Actual date of response: 09-08-2012

 

Dear Mr Orr

 

I am writing regarding your recent request for information to Somerset
County Council, which has been dealt with under the provisions of:

 

o The Freedom of Information Act (FOIA) (2000)

 

Your request made to the Council concerned 3 questions regarding SAP as
used by Somerset County Council.

 

Firstly, I can confirm that we hold this information and are able to
disclose it to you.

 

In response to your questions I can confirm the following:

 

Q1. By each of above formal SAP certification levels, please detail how
many SCC IT staff remaining in SW1 are currently qualified as a SAP
"Associate", "Professional" and "Master"?

 

                                    A.1 This information is not held by
SCC.  SWo is required under the contract to “engage in connection with the
performance of the Services only such   

                                     persons as will be careful,
appropriately trained, qualified and skilled and (having regard to the
supervision provided by the JV Co) experienced in their  

                                     several professions, trades and
callings;”

 

Q2.a In the light of the RBS major IT failure, has SCC conducted an
independent review of SAP support by IBM, to ensure that business
continuity is properly protected; to ensure that major SAP updates,
upgrades & fixes conducted remotely by IBM (possibly from IBM's Indian SAP
support division IGSI) meet recognised ITIL, CMMI & other relevant
international IT standards, so that regression and rollback to a working
state after failure can be carried out by UK-based staff in SW1?

Q2.b If a relevant audit or review (internal or external) has been carried
out since SW1 was formed, then please disclose details?

 

     A.2.a No, an independent review of SAP support by IBM has not been
implemented.

     A.2.b N/A

 

    Q.3. What recognised standards has SW1 IT achieved e.g. ISO/IEC
20000-1:2005, CMMI level? Please detail.

 

                                   A.3 This information is not held by
SCC, other than that SWo have achieved CMMI level 3 compliance.

                                   SWo is required under the contract to
“Develop and deliver [ICT] services with reference to ITIL, ISO 27001, ISO
15489, e-gif, PRINCE2, WAI “AA”.

 

If you feel your request has not been answered in sufficient detail or if
you wish to clarify the information given, please contact me and I will be
happy to address the issues you raise.

 

If you are not satisfied with the way we have dealt with your request, or
the information you have received, you can ask for an internal review of
our decision.

 

Please send your request to:

 

Peter Grogan

Corporate Information Governance Manager

Information Governance Team

Client Services Team / A2W

County Hall

Taunton

Somerset

TA1 4DY or email [1][email address]

 

We will carry out an internal review and we will write to you with the
results of our investigation.

 

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for an appeal.

 

The Information Commissioner can be contacted at:

 

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF       Tel: 0303 – 123 1113

 

Please quote the reference numbers at the top of this letter in any future
correspondence.

 

Finally, please be aware that your response will appear, without your
contact details, on the Council’s website at:

 

[2]http://www.somerset.gov.uk/disclosurelog

 

Yours sincerely

 

Information Governance Team

Client Services Team /  A2W

County Hall

Taunton

Som

TA1 4DY

 

Tel: 01823-357194

No mobile access

 

 

THINK! - Do you really need to print this email? Save Paper - Save Money -
Reduce Waste

 

This email, and any attachments is intended solely for the individual to
whom it is addressed. It may contain personal and / or sensitive material
and should be handled according to the principles of the Data Protection
Act 1998. If this email carries a protective marking of PROTECT or
RESTRICTED in the header it should be handled according to HMG guidelines,
if not protectively marked it can be regarded as UNCLASSIFIED.

If this Email has been misdirected, please notify the author immediately.
If you are not the intended recipient you must not disclose, distribute,
copy, print or rely on any of the information contained in it or attached,
and all copies must be deleted immediately. 

Whilst we take reasonable steps to try to identify any software viruses,
any attachments to this email may nevertheless contain viruses which our
anti-virus software has failed to identify.  You should therefore carry
out your own anti-virus checks before opening any documents.  Somerset
County Council will not accept any liability for damage caused by computer
viruses emanating from any attachment or other document supplied with this
email.

All GCSx traffic may be subject to recording and / or monitoring in
accordance with relevant legislation.

References

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2. blocked::http://www.somerset.gov.uk/disclosurelog
http://www.somerset.gov.uk/disclosurelog

Link to this

From: Dave Orr

9 August 2012

Dear Information Governance,

This appears to be late?

Yours sincerely,

Dave Orr

Link to this

From: Dave Orr

9 August 2012

Dear Information Governance,

Please ignore previous - posts out of order with notification due
to slow web site.

Yours sincerely,

Dave Orr

Link to this

From: Dave Orr

10 August 2012

Dear Information Governance,

Clarification please:

=======================================================
Q1. By each of above formal SAP certification levels, please detail
how many SCC IT staff remaining in SW1 are currently qualified as a
SAP "Associate", "Professional" and "Master"?

A.1 This information is not held by SCC. SWo is required under the
contract to “engage in connection with the performance of the
Services only such persons as will be careful, appropriately
trained, qualified and skilled and (having regard to the
supervision provided by the JV Co) experienced in their several
professions, trades and callings;”
=======================================================

Seconded SCC IT staff remain employees of SCC. The expensive SAP
system is used to record skills and training for SCC staff in SW1
by HR.

These HR training records for SCC sceondees in SW1 are available to
SCC and therfore you do hold the information.

Please respond with a list of SAP-related training & skills for SCC
IT staff seconded into SW1.

SAP Knowledge transfer was a paid contract deliverable with IBM.
Has the SAP Knowledge transfer deliverable been explicitly signed
off by SCC? If so, please provide details of the sign off date and
the authoriser.

What was the contract value for SAP Knowledge transfer? Has that
been paid?

If SAP Knowledge transfer has not been monitored and assured by
SCC, then how have SCC protected taxpayers and SCC service user
interests in ensuring a viable exit strategy if the contract is
realised or SAP support brought back in house (ref earlier contract
renegotiation April 2012)?

Yours sincerely,

Dave Orr

Link to this

From: Dave Orr

10 August 2012

Dear Somerset County Council,

Please pass this on to the person who conducts Freedom of
Information reviews.

I am writing to request an internal review of Somerset County
Council's handling of my FOI request 'SAP skill levels for SCC IT
staff seconded into SW1 and remote IT support arrangments?'.

Please treat my last posting above as a formal Internal Review
request.

A full history of my FOI request and all correspondence is
available on the Internet at this address:
http://www.whatdotheyknow.com/request/sa...

Yours faithfully,

Dave Orr

Link to this

From: Peter Grogan
Somerset County Council

10 August 2012

Dear Mr Orr

Thank you for your email request for an internal review of your FOI
request

In addition to the review of the original question concerning the numbers
and qualification of SWOne staff there are a number of additional
statements and questions concerning the SWOne contract terms and
conditions, details of knowledge transfer, training records, contract
values.

Q1. By each of above formal SAP certification levels, please detail
how many SCC IT staff remaining in SW1 are currently qualified as a
SAP "Associate", "Professional" and "Master"?

A.1 This information is not held by SCC. SWo is required under the
contract to “engage in connection with the performance of the
Services only such persons as will be careful, appropriately
trained, qualified and skilled and (having regard to the
supervision provided by the JV Co) experienced in their several
professions, trades and callings;”
=======================================================

Seconded SCC IT staff remain employees of SCC. The expensive SAP
system is used to record skills and training for SCC staff in SW1
by HR.

These HR training records for SCC sceondees in SW1 are available to
SCC and therfore you do hold the information.

Please respond with a list of SAP-related training & skills for SCC
IT staff seconded into SW1.

SAP Knowledge transfer was a paid contract deliverable with IBM.
Has the SAP Knowledge transfer deliverable been explicitly signed
off by SCC? If so, please provide details of the sign off date and
the authoriser.

What was the contract value for SAP Knowledge transfer? Has that
been paid?

If SAP Knowledge transfer has not been monitored and assured by
SCC, then how have SCC protected taxpayers and SCC service user
interests in ensuring a viable exit strategy if the contract is
realised or SAP support brought back in house (ref earlier contract
renegotiation April 2012)?

I will carry out a review of this in due course but it may take some time
owing to the number of additional questions and the number of employees on
annual leave at this time who will have information pertaining to the
review.

Regards

Peter Grogan

Information Governance Manager

Somerset County Council

A2W County Hall

Taunton

TA1 4DY

 

01823 357175 (Office)

07500 882481 (Mobile)

This email, and any attachments is intended solely for the individual to
whom it is addressed. It may contain personal and / or sensitive material
and should be handled according to the principles of the Data Protection
Act 1998. If this email carries a protective marking of PROTECT or
RESTRICTED in the header it should be handled according to HMG guidelines,
if not protectively marked it can be regarded as UNCLASSIFIED.

If this Email has been misdirected, please notify the author immediately.
If you are not the intended recipient you must not disclose, distribute,
copy, print or rely on any of the information contained in it or attached,
and all copies must be deleted immediately. 

Whilst we take reasonable steps to try to identify any software viruses,
any attachments to this email may nevertheless contain viruses which our
anti-virus software has failed to identify.  You should therefore carry
out your own anti-virus checks before opening any documents.  Somerset
County Council will not accept any liability for damage caused by computer
viruses emanating from any attachment or other document supplied with this
email.

All GCSx traffic may be subject to recording and / or monitoring in
accordance with relevant legislation.

Link to this

From: Dave Orr

4 September 2012

Dear Peter Grogan,

Polite reminder: This Internal Review is overdue.

Yours sincerely,

Dave Orr

Link to this

From: Peter Grogan
Somerset County Council

4 September 2012

Dear Mr Orr

Apologies for the delay I am awaiting information from our HR service on access to the SAP system.

I shall follow up today

Regards

Peter Grogan
Information Governance Manager

01823 357175
07500 882481

show quoted sections

Link to this

From: Peter Grogan
Somerset County Council

7 September 2012


Attachment FOI Internal review Mr Orr SAP skills.doc
69K Download View as HTML


Dear Mr Orr

Apologies for not responding sooner but I now have a complete response for
your Internal Review

Please find it attached

<<FOI Internal review Mr Orr SAP skills.doc>>

Regards

Peter Grogan

Information Governance Manager

Somerset County Council

A2W County Hall

Taunton

TA1 4DY

 

01823 357175 (Office)

07500 882481 (Mobile)

This email, and any attachments is intended solely for the individual to
whom it is addressed. It may contain personal and / or sensitive material
and should be handled according to the principles of the Data Protection
Act 1998. If this email carries a protective marking of PROTECT or
RESTRICTED in the header it should be handled according to HMG guidelines,
if not protectively marked it can be regarded as UNCLASSIFIED.

If this Email has been misdirected, please notify the author immediately.
If you are not the intended recipient you must not disclose, distribute,
copy, print or rely on any of the information contained in it or attached,
and all copies must be deleted immediately. 

Whilst we take reasonable steps to try to identify any software viruses,
any attachments to this email may nevertheless contain viruses which our
anti-virus software has failed to identify.  You should therefore carry
out your own anti-virus checks before opening any documents.  Somerset
County Council will not accept any liability for damage caused by computer
viruses emanating from any attachment or other document supplied with this
email.

All GCSx traffic may be subject to recording and / or monitoring in
accordance with relevant legislation.

Link to this

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