Sanctions for Being Late to Appointments

Raj Kumar made this Freedom of Information request to Department for Work and Pensions

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Department for Work and Pensions,

i am writing in relation to sanctions which are imposed on customers who are late for interviews/appointments.

Please can you provide the following information:

1. How late does a customer have to be in order to be reffered by an advisor to a decision maker for a possible sanction?

2. How should the customers arrival time be recorded by the job centre?

3. Does the customer have to be informed that they are late and could possibly face a sanction?

4. Does the job centre advisor have to fill any forms regarding the customers late arrival? if so please can you provide a template.

5. Does this form have to be signed by the customer?

6. if the form is imcomplete/incorrect can a decision maker still make a decision to sanction the customer?

Please can you reference document/policies for your answers.

Yours faithfully,

Raj Kumar

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FoI mailbox.

By the next working day your request will be forwarded to the relevant
information owner within the Department who will respond to you direct. 

If your email is a Freedom of Information request you can normally
expect a response within 20 working days.

Should you have any further queries in connection with this request do
please contact us.

For further information on the Freedom of Information Act within DWP
please click on the link below.


show quoted sections


Visible links

DWP OPD COO FOI Requests, Department for Work and Pensions

2 Attachments

Mr Kumar
Please see copy of your FoI request attached
DWP Freedom of Information Request Team

show quoted sections