Safety and data processing with Palantir Technologies

Jacob Zionts made this Freedom of Information request to NHS England

This request has been closed to new correspondence. Contact us if you think it should be reopened.

Response to this request is long overdue. By law, under all circumstances, NHS England should have responded by now (details). You can complain by requesting an internal review.

Dear NHS England,

The Department of Health and Social Care, as well as the NHSX, have been widely reported to be engaging Palantir in the development of a COVID-19 data project (https://bit.ly/2AVdzgr) through UK boutique AI firm, faculty.ai. With scope to spend up to £125 million (https://bit.ly/3eganKJ) towards any potential Palantir products and services, it is clear that Palantir Technologies is a close partner of the government during the COVID-19 health crisis (the government already holds contracts with Palantir reported to be valued at £39m (https://bit.ly/3gdTH8k). In spite of the government’s recent arrangement, which included sharing confidential patient data (https://bit.ly/36qH3y9), there is currently a lack of clarity of exactly how the government intends to engage Palantir products and services, what data will be processed (and why), and for how long. While Palantir has been adamant that they are merely data processors while the NHS are the data controllers within the framework of the arrangement, Palantir would stand, in some conditions, to be granted access to customer data at the discretion of the NHS, as stated in their reply to Privacy International’s open letter dated April 29th 2020:

‘Any access to customer data under any circumstances would be strictly at the direction of customers, in support of legitimate purposes, and in adherence with all applicable rules and regulations’

It is therefore paramount that the NHS provide greater transparency around the level of access provided to Palantir Technologies.

Under the Freedom of Information Act 2000, I am seeking access to the following information:

1) What is the nature of the confidential patient data (https://bit.ly/36qH3y9) shared with Palantir?

2) What are the types of data processed by the Palantir products being tested, piloted or used?

3) In their response to Privacy International’s open letter dated April 29th 2020, Palantir stated that their role in the NHS deal was merely as data processor and that the company "serves as a technical agent to its customers, providing software and services to enable and support them in analysing the data they control". This means the NHS remains the data controller. Given this, can you:
a) List the exact categories of the personal data processed by Palantir products, including whether these include personal data revealing nationality, information contained in asylum applications or applications for international protection, racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation, data revealing criminal convictions or offences.
b) List any categories of non-personal data that may be processed by Palantir products? Do, for example, process any aggregated data, anonymised or pseudonymised data?

4) Does the NHS have a written contract (or other legal act), as required by the Information Commissioner’s Office, with Palantir that governs the processing of personal data by Palantir? If yes, please provide a copy of such processing agreements/contracts. If not please explain why.

5) Was there a Data Protection Impact Assessment done in relation to each of the Palantir products? If yes, please provide a copy of the Data Protection Impact Assessment Reports for each product. If not, please explain why.

6) Was there an Equality and Human Rights Impact Assessment done in relation to each of the Palantir products? If yes, please provide a copy of the Impact Assessment Reports for each product. If not, please explain why.

**If it is not possible to provide the information requested due to the information exceeding the cost of compliance limits identified in Section 12 of FOIA, please provide advice and assistance, under the Section 16 obligations of FOIA, as to how to refine this request. We would be grateful for any advice and assistance.

If you have any queries please don’t hesitate to contact us via email or phone and we will be very happy to clarify what we are asking for and discuss the request, our details are outlined below.

Thank you for your time and we look forward to your response.

Yours faithfully,
Jacob Zionts
NoTechForTyrants
[email address]

Dear NHS England,

As you know , the Freedom of Information Act states:

"A public authority must comply with section 1(1) promptly and in any event not later than the twentieth working day following the date of receipt."

With that in mind, I should have heard back from y'all by 22 June. In other words, by law, I should have received a response by now. Of course, I realize that we are in the midst of an unprecedented pandemic. However, it is now 15 July.

Please send an acknowledgement of my request if a response is not soon forthcoming.

Yours faithfully,

Jacob Zionts

CONTACTUS, England (NHS ENGLAND & NHS IMPROVEMENT - X24), NHS England

**THIS IS AN AUTOMATED RESPONSE**
 
Dear Customer,
 
Thank you for your email. We are currently receiving a higher than usual
volume of emails so it may take us a little longer to respond directly to
your email. In the meantime, you may find the following information
helpful.
 
Please note: our normal working hours are 08:00 to 18:00 from Monday to
Friday (excluding Bank Holidays). Emails received at the weekend will not
be reviewed until the next working day.
How can the Customer Contact Centre help me?
NHS England commissions or buys primary care services; for example, GPs,
dentists, opticians, and pharmacy services. We are also responsible for
prison healthcare, military health services, and some specialised
services. We can provide advice about accessing, giving feedback or making
a complaint about these services.
You may be able to find the answer you are looking for in our Frequently
Asked Questions<https://www.england.nhs.uk/contact-us/ho...>
and our website explains how to share feedback or make a
complaint.[1]https://www.england.nhs.uk/contact-us/co...
What if I have an enquiry or complaint about hospital care, NHS 111 or
out-of-hours GP services?
If your enquiry or complaint is about secondary care, this includes
hospitals, NHS 111, mental health services, out-of-hours services and
community services such as district nursing, you will need to contact the
organisation that provided the service. All hospitals have a Patient
Advice and Liaison Service (PALS)
[2]https://www.nhs.uk/common-health-questio...
. Alternatively, you can contact your local Clinical Commissioning Group
(CCG). You can find their contact details on the NHS
website[3]https://www.nhs.uk/Service-Search/Clinic...
Does the NHS England Customer Contact Centre provide medical advice?
No. Our advisors are not clinically trained and are unable to provide
medical advice. If you require emergency medical attention, dial 999 or
attend your local Accident and Emergency department if you are able to do
so.
If you require non-urgent medical advice please contact your GP, local
walk-in or urgent healthcare centre, or call NHS 111. Calls are free from
landlines and mobile phones.

How do I report a change of name or address?
You should report a change of name or address to your GP practice so they
can update their records. If your new address is outside the practice’s
catchment area you may be asked to register with a new GP practice.
You should also advise your dentist or optician of a change of name or
address as they keep their own records.

Where can I find further information about NHS England?
You can find information about NHS England and our work on our
website[4]https://www.england.nhs.uk/about/
How do you use my information?
NHS England’s privacy notice explains how we use, share and store your
personal information. You can find this on our
website.[5]https://www.england.nhs.uk/contact-us/pr...
NHS England Customer Contact Centre

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NHSE Customer Contact Centre, NHS England

##-- Type your message above this line --##

--------------------------------------------------------------------------

Dear Jacob 
 
Thank you for your email.
 
Your enquiry has been allocated a reference number shown in the subject. 
Please quote this reference number in any further communication regarding
this issue.
 
Please can you provide further information as to when you sent your
request and which email address this was sent from as I have searched our
systems and am unable to find your FOI request. 
 
If you require any further information or wish to speak to someone about
your enquiry, please contact NHS England at the email address and
telephone number shown below.

Regards
 
Amy
 
NHS England 
PO Box 16738 | Redditch | B97 9PT 
0300 3 11 22 33 
[1][NHS England request email] 
[2]www.england.nhs.uk

 

--------------------------------------------------------------------------

Jacob Zionts <[FOI #666953 email]>
Errand: 58623-1
Sent: 2020-07-15, 17:54
To: [NHS England request email]
Subject: Re: Freedom of Information request - Safety and data processing
with Palantir Technologies

Dear NHS England,

As you know , the Freedom of Information Act states:

"A public authority must comply with section 1(1) promptly and in any
event not later than the twentieth working day following the date of
receipt."

With that in mind, I should have heard back from y'all by 22 June. In
other words, by law, I should have received a response by now. Of course,
I realize that we are in the midst of an unprecedented pandemic. However,
it is now 15 July.

Please send an acknowledgement of my request if a response is not soon
forthcoming.

Yours faithfully,

Jacob Zionts

-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #666953 email]

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--------- Cention Contact Center - Original message - End

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Hi Amy,

My request was sent on May 23, 2020 from [email address].

Here's a link to the content of the request: https://www.whatdotheyknow.com/request/s...

FOI #666953

Yours sincerely,

Jacob Zionts

CONTACTUS, England (NHS ENGLAND & NHS IMPROVEMENT - X24), NHS England

**THIS IS AN AUTOMATED RESPONSE**
 
Dear Customer,
 
Thank you for your email. We are currently receiving a higher than usual
volume of emails so it may take us a little longer to respond directly to
your email. In the meantime, you may find the following information
helpful.
 
Please note: our normal working hours are 08:00 to 18:00 from Monday to
Friday (excluding Bank Holidays). Emails received at the weekend will not
be reviewed until the next working day.
How can the Customer Contact Centre help me?
NHS England commissions or buys primary care services; for example, GPs,
dentists, opticians, and pharmacy services. We are also responsible for
prison healthcare, military health services, and some specialised
services. We can provide advice about accessing, giving feedback or making
a complaint about these services.
You may be able to find the answer you are looking for in our Frequently
Asked Questions<https://www.england.nhs.uk/contact-us/ho...>
and our website explains how to share feedback or make a
complaint.[1]https://www.england.nhs.uk/contact-us/co...
What if I have an enquiry or complaint about hospital care, NHS 111 or
out-of-hours GP services?
If your enquiry or complaint is about secondary care, this includes
hospitals, NHS 111, mental health services, out-of-hours services and
community services such as district nursing, you will need to contact the
organisation that provided the service. All hospitals have a Patient
Advice and Liaison Service (PALS)
[2]https://www.nhs.uk/common-health-questio...
. Alternatively, you can contact your local Clinical Commissioning Group
(CCG). You can find their contact details on the NHS
website[3]https://www.nhs.uk/Service-Search/Clinic...
Does the NHS England Customer Contact Centre provide medical advice?
No. Our advisors are not clinically trained and are unable to provide
medical advice. If you require emergency medical attention, dial 999 or
attend your local Accident and Emergency department if you are able to do
so.
If you require non-urgent medical advice please contact your GP, local
walk-in or urgent healthcare centre, or call NHS 111. Calls are free from
landlines and mobile phones.

How do I report a change of name or address?
You should report a change of name or address to your GP practice so they
can update their records. If your new address is outside the practice’s
catchment area you may be asked to register with a new GP practice.
You should also advise your dentist or optician of a change of name or
address as they keep their own records.

Where can I find further information about NHS England?
You can find information about NHS England and our work on our
website[4]https://www.england.nhs.uk/about/
How do you use my information?
NHS England’s privacy notice explains how we use, share and store your
personal information. You can find this on our
website.[5]https://www.england.nhs.uk/contact-us/pr...
NHS England Customer Contact Centre

show quoted sections

FOITEAMCRMMAILBOX (NHS ENGLAND & NHS IMPROVEMENT - X24), NHS England

Dear Jacob Ziionts,

Thank you for your communication dated 5th August 2020.

NHS England has assessed your communication as a request under the Freedom
of Information (FOI) Act 2000. As such, please be assured that your
request is being dealt with under the terms of the FOI Act and will be
answered within twenty working days. Your request has been allocated the
following reference number FOI-2008-1226311

For further information regarding the FOI Act, please refer to the
Information Commissioner’s Office (ICO) website. For further information
regarding NHS England and the information it publishes please visit our
website.

If you have any queries about this request or wish to contact us again,
please email [1][NHS England request email] and the message will be
forwarded appropriately. Please remember to quote the above reference
number in any future communications.

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows: PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [2][NHS England request email].

Yours sincerely,

Freedom of Information
Communications
Office of the Chairs, Chief Executive Officer and Chief Operating Officer

NHS England
PO Box 16738
REDDITCH
B97 9PT

Tel: 0300 311 22 33
Email: [3][NHS England request email]

 

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FOITEAMCRMMAILBOX (NHS ENGLAND & NHS IMPROVEMENT - X24), NHS England

 
Dear Jacob Zionts,  
 
Re: Freedom of Information Request (Our Ref: FOI - 2008-1226311 )

Thank you for your communications dated 5 August 2020.

Your exact request was:

“Under the Freedom of Information Act 2000, I am seeking access to the
following information:

1) What is the nature of the confidential patient data
([1]https://bit.ly/36qH3y9) shared with Palantir?

2) What are the types of data processed by the Palantir products being
tested, piloted or used?

3) In their response to Privacy International’s open letter dated April
29th 2020, Palantir stated that their role in the NHS deal was merely as
data processor and that the company "serves as a technical agent to its
customers, providing software and services to enable and support them in
analysing the data they control". This means the NHS remains the data
controller. Given this, can you:

a) List the exact categories of the personal data processed by Palantir
products, including whether these include personal data revealing
nationality, information contained in asylum applications or applications
for international protection, racial or ethnic origin, political opinions,
religious or philosophical beliefs, or trade union membership, and the
processing of genetic data, biometric data for the purpose of uniquely
identifying a natural person, data concerning health or data concerning a
natural person’s sex life or sexual orientation, data revealing criminal
convictions or offences.

b) List any categories of non-personal data that may be processed by
Palantir products? Do, for example, process any aggregated data,
anonymised or pseudonymised data?

4) Does the NHS have a written contract (or other legal act), as required
by the Information Commissioner’s Office, with Palantir that governs the
processing of personal data by Palantir? If yes, please provide a copy of
such processing agreements/contracts. If not please explain why.

5) Was there a Data Protection Impact Assessment done in relation to each
of the Palantir products? If yes, please provide a copy of the Data
Protection Impact Assessment Reports for each product. If not, please
explain why.

6) Was there an Equality and Human Rights Impact Assessment done in
relation to each of the Palantir products? If yes, please provide a copy
of the Impact Assessment Reports for each product. If not, please explain
why.”

NHS England holds this information.

1)     What is the nature of the confidential patient data
([2]https://bit.ly/36qH3y9) shared with Palantir?

Information about who can access the data, including organisations working
on our behalf can be found in the [3]DPIA and [4]Privacy Notice. These
documents set out the controls in place for approving access to the data. 

2) What are the types of data processed by the Palantir products being
tested, piloted or used?
 
The [5]NHS COVID‑19 Reference Library describes the datasets being used in
the NHS COVID‑19 Data Store, and the sources of those datasets.
 
3) In their response to Privacy International’s open letter dated April
29th 2020, Palantir stated that their role in the NHS deal was merely as
data processor and that the company "serves as a technical agent to its
customers, providing software and services to enable and support them in
analysing the data they control". This means the NHS remains the data
controller. Given this, can you:
 
a) List the exact categories of the personal data processed by Palantir
products, including whether these include personal data revealing
nationality, information contained in asylum applications or applications
for international protection, racial or ethnic origin, political opinions,
religious or philosophical beliefs, or trade union membership, and the
processing of genetic data, biometric data for the purpose of uniquely
identifying a natural person, data concerning health or data concerning a
natural person’s sex life or sexual orientation, data revealing criminal
convictions or offences.

b) List any categories of non-personal data that may be processed by
Palantir products? Do, for example, process any aggregated data,
anonymised or pseudonymised data?
 
The [6]NHS COVID‑19 Reference Library describes the datasets being used in
the NHS COVID‑19 Data Store, and the sources of those datasets.
Information on the nature of data is set out in the [7]Data Protection
Impact Assessment.
 
4) Does the NHS have a written contract (or other legal act), as required
by the Information Commissioner’s Office, with Palantir that governs the
processing of personal data by Palantir? If yes, please provide a copy of
such processing agreements/contracts. If not please explain why.
 
Our contract with Palantir is published
here: [8]https://www.contractsfinder.service.gov....

5) Was there a Data Protection Impact Assessment done in relation to each
of the Palantir products? If yes, please provide a copy of the Data
Protection Impact Assessment Reports for each product. If not, please
explain why.
 
The [9]Data Protection Impact Assessment is published on the NHS England
and NHS Improvement website.

6) Was there an Equality and Human Rights Impact Assessment done in
relation to each of the Palantir products? If yes, please provide a copy
of the Impact Assessment Reports for each product. If not, please explain
why. ”
 
An Equality and Human Rights Impact Assessment was not undertaken as
Foundry does not hold patient identifiable data and it is not appropriate
to undertake an impact analysis based on protected characteristics, as
they are not held within Foundry.
 
We hope this information is helpful. However, if you are dissatisfied, you
have the right to ask for an internal review. This should be requested in
writing within two months of the date of this letter. Your correspondence
should be labelled “Internal Review” and should outline your concerns
and/or the area(s) you would like the review to consider. Internal Review
requests should be sent to:

NHS England
PO Box 16738
REDDITCH
B97 9PT

Email: [10][NHS England request email]

Please quote the reference number FOI - 2008-1226311  in any future
communications.

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner’s Office (ICO) can be contacted at
the following weblink:
 
[11]https://ico.org.uk/global/contact-us/

Please note there is no charge for making an appeal.

Please be aware that in line with the Information Commissioner’s directive
on the disclosure of information under the FOI Act, your request will be
anonymised and published on our website as part of our disclosure log.

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows: PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [12][NHS England request email].

Yours sincerely,

Freedom of Information
Communications Team
Office of the Chairs, Chief Executive Officer and Chief Operating Officer

NHS England
PO Box 16738
REDDITCH
B97 9PT

Tel: 0300 311 22 33
Email: [13][NHS England request email]
 

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Dear FOITEAMCRMMAILBOX (NHS ENGLAND & NHS IMPROVEMENT - X24),
Reference number: 2008-1226311
Hello,

The information provided is applicable to the new contract and its associated DPIA. However, I first submitted this FOI request on 23 May; accordingly, I am interested in what the situation was like from March to 11 June.

On page 38 of the old contract (I've provided links below), for example, under "Type of Personal Data," it looks like Palantir might have been processing "Sensitive Personal Data" like political affiliations, racial or ethnic origin, etc. With that in mind, can y'all provide clarification on the types of personal data and sensitive personal data that Palantir was processing during the period covered by the old contract? I am especially interested in whether the data Palantir was processing included data revealing nationality, information contained in asylum applications or applications for international protection, racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation, data revealing criminal convictions or offenses.

(I am aware that the old DPIA (page 12) states that Palantir will not be processing personal data about racial or ethnic origin, political opinions, trade union membership, genetic data, biometric data, etc. But given the breadth of access the old contract appears to grant Palantir, I figured it was best to make sure.)

Old contract: https://notechfortyrants.org/wp-content/...
Old DPIA: https://notechfortyrants.org/wp-content/...

New contract: https://www.contractsfinder.service.gov....
New DPIA: https://www.england.nhs.uk/wp-content/up...

Thank you for the response.

Yours sincerely,
Jacob Zionts
Reference number: 2008-1226311
Link: https://www.whatdotheyknow.com/request/s...

FOITEAMCRMMAILBOX (NHS ENGLAND & NHS IMPROVEMENT - X24), NHS England

Dear Jacob Zionts,

Thank you for your communication dated 20 September 2020.

NHS England has assessed your communication as a request under the Freedom
of Information (FOI) Act 2000. As such, please be assured that your
request is being dealt with under the terms of the FOI Act and will be
answered within twenty working days.

For further information regarding the FOI Act, please refer to the
Information Commissioner’s Office (ICO) website. For further information
regarding NHS England and the information it publishes please visit our
website.

If you have any queries about this request or wish to contact us again,
please email [1][NHS England request email] and the message will be
forwarded appropriately. Please remember to quote the above reference
number in any future communications.

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows: PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [2][NHS England request email].

Yours sincerely,

Freedom of Information
Communications
Office of the Chairs, Chief Executive Officer and Chief Operating Officer

NHS England
PO Box 16738
REDDITCH
B97 9PT

Tel: 0300 311 22 33
Email: [3][NHS England request email]

 

 

show quoted sections

FOITEAMCRMMAILBOX (NHS ENGLAND & NHS IMPROVEMENT - X24), NHS England

Dear Jacob Zionts,

We are writing with regard to your Freedom of Information (FOI) request
dated 20 September 2020.

Please accept our apologies for the delay in responding to your request.
NHS England is not in a position to respond to your request at this time.
We are still in the process of assessing your request and will provide you
with a full response as soon as possible.

We apologise for any inconvenience this may cause. Please be aware that
you have the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner’s Office (ICO) can be contacted at:

The Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Email: [1][email address]
Website: [2]www.ico.gov.uk

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows: PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [3][NHS England request email].

Yours sincerely,

Freedom of Information
Corporate Communications Team
Transformation and Corporate Operations Directorate

NHS England
PO Box 16738
REDDITCH
B97 9PT

Tel: 0300 311 22 33
Email: [4][NHS England request email]

‘Health and high quality care for all, now and for future generations’

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Dear NHS England,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of NHS England's handling of my FOI request 'Safety and data processing with Palantir Technologies'.

My initial FOI request was submitted on 23 May, and I've been getting the runaround ever since. After a series of exchanges, I clarified my request on 20 September. Several months have passed, and I'm still waiting for a substantive response, which by law, under all circumstance, I should have received by now.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/s...

Yours faithfully,

Jacob Zionts

CONTACTUS, England (NHS ENGLAND & NHS IMPROVEMENT - X24), NHS England

**THIS IS AN AUTOMATED RESPONSE**
 
Dear Customer,
 
Thank you for your email. We are currently receiving a higher than usual
volume of emails so it may take us a little longer to respond directly to
your email. In the meantime, you may find the following information
helpful.
 
Please note: our normal working hours are 08:00 to 18:00 from Monday to
Friday (excluding Bank Holidays). Emails received at the weekend will not
be reviewed until the next working day.
How can the Customer Contact Centre help me?
NHS England commissions or buys primary care services; for example, GPs,
dentists, opticians, and pharmacy services. We are also responsible for
prison healthcare, military health services, and some specialised
services. We can provide advice about accessing, giving feedback or making
a complaint about these services.
You may be able to find the answer you are looking for in our Frequently
Asked Questions<https://www.england.nhs.uk/contact-us/ho...>
and our website explains how to share feedback or make a
complaint.[1]https://www.england.nhs.uk/contact-us/co...
What if I have an enquiry or complaint about hospital care, NHS 111 or
out-of-hours GP services?
If your enquiry or complaint is about secondary care, this includes
hospitals, NHS 111, mental health services, out-of-hours services and
community services such as district nursing, you will need to contact the
organisation that provided the service. All hospitals have a Patient
Advice and Liaison Service (PALS)
[2]https://www.nhs.uk/common-health-questio...
. Alternatively, you can contact your local Clinical Commissioning Group
(CCG). You can find their contact details on the NHS
website[3]https://www.nhs.uk/Service-Search/Clinic...
Does the NHS England Customer Contact Centre provide medical advice?
No. Our advisors are not clinically trained and are unable to provide
medical advice. If you require emergency medical attention, dial 999 or
attend your local Accident and Emergency department if you are able to do
so.
If you require non-urgent medical advice please contact your GP, local
walk-in or urgent healthcare centre, or call NHS 111. Calls are free from
landlines and mobile phones.

How do I report a change of name or address?
You should report a change of name or address to your GP practice so they
can update their records. If your new address is outside the practice’s
catchment area you may be asked to register with a new GP practice.
You should also advise your dentist or optician of a change of name or
address as they keep their own records.

Where can I find further information about NHS England?
You can find information about NHS England and our work on our
website[4]https://www.england.nhs.uk/about/
How do you use my information?
NHS England’s privacy notice explains how we use, share and store your
personal information. You can find this on our
website.[5]https://www.england.nhs.uk/contact-us/pr...
NHS England Customer Contact Centre

show quoted sections