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Safeguarding Vulnerable Adults

[name removed] (Account suspended) made this Freedom of Information request to Croydon Borough Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

We're waiting for [name removed] (Account suspended) to read a recent response and update the status.

[name removed] (Account suspended)

Dear Croydon Borough Council,

Please can you detail in the past two years to date:

How many SVA referrals have been made?

How many referrals were rejected and what was the breakdown for reasons cited?

What conflict of interest is there when investigating partners YMCA, SLaM.

Are there any financial relationships between partners.

Why does LB Croydon support mental health discrimination by sub contractors YMCA where they have allegedly bullied a vulnerable adult with a NTQ inappropriately with threats to make the patient homes less and change the locks? Why does LB Croydon refuse to talk to the patient and ask questions.

How many vexatious litigants has LB Croydon refused to communicate with in the last two years?

Is this a tool used to avoid transparency and openness and and obstructive tool used inappropriately and frequently by your complaints department to not answer difficult questions?

What is the financial relationship between YMCA and SLaM?

Yours faithfully,

[name removed] [name removed]

[name removed] (Account suspended)

Dear Croydon Borough Council,

What financial relationships are there between LB Croydon, YMCA and SLaM?

Does this obstruct natural justice and lead to a conflict of interest when investigating, abuse, bullying, neglect in vulnerable patients?

What independence does LB Croydon have with Ms Miller, Mr Shuster and Ms Hogan allegedly showing collision in internal emails?

Yours faithfully,

[name removed] [name removed]

Freedom of Information, Croydon Borough Council

Dear Mr [name removed]

 

Freedom of Information Request

 

Thank you for your recent request.

 

Your request is being considered and you will receive a response within
the statutory timescale of 20 working days, subject to the application of
any exemptions. Where consideration is being given to exemptions the 20
working day timescale may be extended to a period considered reasonable
depending on the nature and circumstances of your request. In such cases
you will be notified and, where possible, a revised time-scale will be
indicated. In all cases we shall attempt to deal with your request at the
earliest opportunity.

 

There may be a fee payable for the retrieval, collation and provision of
the information requested where the request exceeds the statutory limit or
where disbursements exceed £450. In such cases you will be informed in
writing and your request will be suspended until we receive payment from
you or your request is modified and/or reduced.

 

Your request may require either full or partial transfer to another public
authority. You will be informed if your request is transferred.

 

If we are unable to provide you with the information requested we will
notify you of this together with the reason(s) why and details of how you
may appeal (if appropriate).

 

Please note that the directorate team may contact you for further
information where we believe that the request is not significantly clear
for us to respond fully.

 

 

Yours sincerely

 

Christine Tanriverdi

FOI Co-ordinator

Croydon Council

 

Information in relation to the London Borough of Croydon is available
at [1]http://www.croydonobservatory.org/. Also responses to previous
Freedom of Information requests can also be found on the following link

[2]https://croydondata.wordpress.com/

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Freedom of Information, Croydon Borough Council

Dear Mr [name removed]

 

Freedom of Information Request

 

Thank you for your recent request.

 

Your request is being considered and you will receive a response within
the statutory timescale of 20 working days, subject to the application of
any exemptions. Where consideration is being given to exemptions the 20
working day timescale may be extended to a period considered reasonable
depending on the nature and circumstances of your request. In such cases
you will be notified and, where possible, a revised time-scale will be
indicated. In all cases we shall attempt to deal with your request at the
earliest opportunity.

 

There may be a fee payable for the retrieval, collation and provision of
the information requested where the request exceeds the statutory limit or
where disbursements exceed £450. In such cases you will be informed in
writing and your request will be suspended until we receive payment from
you or your request is modified and/or reduced.

 

Your request may require either full or partial transfer to another public
authority. You will be informed if your request is transferred.

 

If we are unable to provide you with the information requested we will
notify you of this together with the reason(s) why and details of how you
may appeal (if appropriate).

 

Please note that the directorate team may contact you for further
information where we believe that the request is not significantly clear
for us to respond fully.

 

 

Yours sincerely

 

Lynda Fay

FOI Co-ordinator

Croydon Council

 

Information in relation to the London Borough of Croydon is available
at [1]http://www.croydonobservatory.org/. Also responses to previous
Freedom of Information requests can also be found on the following link

[2]https://croydondata.wordpress.com/

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[name removed] (Account suspended) left an annotation ()

LB Croydon, YMCA and SLaM have orchestrated a campaign against a vulnerable person to evict her from her accommodation not due to antisocial behaviour or rent arrears but because of age, mental health and disability discrimination. This is clearly a public interest disclosure as LB Croydon have failed to meet their statutory duties by refusing to investigate how a vulnerable 62 year old can be threatened with the 'locks being changed' and being made homeless on the street.

I have asked the Archbishop of York, President if the YMCA, the charities commission, PHSO, housing ombudsman, health care agency and members of parliament as well as LB Councillors to look into this.

To date the response has been polite but ineffective. In which time a homeless vulnerable person will have been kicked out on the streets by YMCA.

Please help.

[name removed] (Account suspended)

Dear Freedom of Information,

By law LB Croydon should have replied by 23.3.14. Please give a reason for the delay.

An ICO referral will be made if a timely response is not forthcoming.

Yours sincerely,

[name removed] [name removed]

[name removed] (Account suspended)

Dear Freedom of Information,

Please would you kindly respond within the next week prior to ICO referral.

Yours sincerely,

[name removed] [name removed]

[name removed] (Account suspended)

Dear Freedom of Information,

This request has been unduly delayed and the ICO will be contacted within the next week if at least some if the data you have already collected is not forthcoming.

A full rationale for the delay should be explained as this is a matter of public record.

Yours sincerely,

[name removed] [name removed]

Information, Croydon Borough Council

1 Attachment

Dear Mr [name removed]

Please find attached the Council's response to your Freedom of Information request.

Yours sincerely

Lynda Fay
Information coordinator

Chief Executives Department
Business Support
Information Team
7th floor, Zone C
Bernard Weatherill House
8 Mint Walk
Croydon
CR0 1EA

show quoted sections

Information, Croydon Borough Council

1 Attachment

Dear Mr [name removed]

Please find attached the council's response to your Freedom of Information request.

Yours sincerely

Lynda Fay
Information coordinator

Chief Executives Department
Business Support
Information Team
7th floor, Zone C
Bernard Weatherill House
8 Mint Walk
Croydon
CR0 1EA

show quoted sections

[name removed] (Account suspended)

Dear Croydon Borough Council,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Croydon Borough Council's handling of my FOI request 'Safeguarding Vulnerable Adults'.

I specifically asked how many Safeguarding referrals were refused. I dispute the use of semantics as clearly social workers have declined to take cases on, signpost or complaints do not meet the threshold for investigation. For instance my aunt who is vulnerable with schizophrenia was threatened with eviction with the locks being changed in her NTQ which was then dropped with LB Croydon refusing to do anything. Hence the term refused. How many other examples of that are there?

Please send a breakdown for 2013/14 of the statistics you collate on adult social care.

This will be going to the ICO if not addressed.

Kind regards,

Dr [name removed] [name removed]

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/s...

Yours faithfully,

[name removed] [name removed]

Passman, Howard, Croydon Borough Council

Dear Dr. [name removed],

Thank you for your email dated 2 December 2014 in which is being considered as a requested an Internal Review of the Council’s response to your request for information.

Before I commence the review, could you just confirm that you are seeking information as to how many safeguarding referrals were refused and a breakdown of the 2013/14 statistics regarding referrals the Council may hold?

I will be conducting the review and will endeavour to provide a response within the statutory timescales; that is no later than 30 December 2014. However, if for any reason there is a need to extend the time for the review I will contact you before that date. Once you have confirmed the issues you wish me to consider, I will be able commence the review.

Yours sincerely,

Howard Passman
Democratic & Legal Services
Chief Executive's Department
Annexe 4,
Bernard Weatherill House
8 Mint Walk
Croydon
Surrey
CR0 1EA
020 8726 6000 ext. 62318

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[name removed] (Account suspended)

Dear Passman, Howard,

That is correct. How many adult safeguarding enquiries were made and attempted referrals made that were declined or where staff did not start a robust investigation? It would be good if you can outline the outcome of investigations such as how many were deemed 'unsubstantiated' out of the total amount of referrals and if this trend is increasing over recent years.

Perhaps a breakdown of nomenclature use fro referral status would be useful to avoid usual discussion over semantics and give breakdowns regarding each stage of investigation in terms of outcome.

Yours sincerely,

[name removed] [name removed]

Passman, Howard, Croydon Borough Council

I am away from the office, I return on Friday 5 December 2014.

 

If you require assistance please contact - Gabriel Macgregor (Ext 64036)
or [email address]

 

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Passman, Howard, Croydon Borough Council

Dear Dr [name removed],

 

Further to your email dated 2 December 2014 in which you requested an
internal review of the Council’s response to your request for information,
I have now concluded the review and I am able to reply as follows.

 

In your request for an Internal review you asked the Council to reconsider
your request as you believed that you had not been provided with the
information that you requested.  On the 13 February 2014 you requested the
following information regarding the Safeguarding of Vulnerable Adults
(i.e. 7 questions which are detailed below); the Council responded to you
on 4 August 2014, and provided you with the following information:

 

“How many SVA referrals have been made?

 

The total number of referrals is for the 2011/12 and 2012/13 financial
years was 735 and 891 respectively.

 

1.    How many referrals were rejected and what was the breakdown for
reasons cited?

 

No safeguarding referrals are rejected.  All allegations are investigated
and are either:

 

a.    Substantiated;

b.    Partially substantiated; or

c.    Not substantiated

 

These outcomes depend entirely on the evidence collected during the
investigation.  There are instances where investigations are terminated
prior to completion (upon request by the party making the allegation). 
There are also instances where investigations are terminated as the
allegation is deemed to be a non-safeguarding matter.

 

2.    What conflict of interest is there when investigating partners YMCA,
SLaM.

 

The Freedom of Information Act (“The Act”) confers two rights on the
general public.  The first right is to be informed whether a public body
holds certain information; and the second right is to have such
information communicated, subject to a number of exemptions set out in the
Act.  The Act does not place a requirement on public bodies to provide
opinions or speculate in order to respond to a Freedom of Information
request.  The council is therefore unable to address this part of your
request.

 

3.    Are there any financial relationships between partners.

 

The council has addressed this question in your previous request (our ref:
F/CRT/2090).

 

4.    Why does LB Croydon support mental health discrimination by sub
contractors YMCA where they have allegedly bullied a vulnerable adult with
a NTQ inappropriately with threats to make the patient homes less and
change the locks? Why does LB Croydon refuse to talk to the patient and
ask questions.

 

Please refer to my response to question 3.

 

5.    How many vexatious litigants has LB Croydon refused to communicate
with in the last two years?

 

The council has no record of refusing to communicate with any vexatious
litigants in the last two years.

 

6.    Is this a tool used to avoid transparency and openness and
obstructive tool used inappropriately and frequently by your complaints
department to not answer difficult questions?

 

Please refer to my response to question 3.

 

7.    What is the financial relationship between YMCA and SLaM?

 

The council does not hold this information.  This question would need to
be directed to either YMCA or SLaM for comment.”

 

In your request for an Internal Review dated, 2 December 2014, you stated
that:

 

“I specifically asked how many Safeguarding referrals were refused. I
dispute the use of semantics as clearly social workers have declined to
take cases on, signpost or complaints do not meet the threshold for
investigation.”

 

“Please send a breakdown for 2013/14 of the statistics you collate on
adult social care.”

 

On receiving your request for an Internal Review I contacted you to
clarify the nature and extent of the issues you wished to be considered as
part of your internal review, following which you confirmed that:

 

“That is correct. How many adult safeguarding enquiries were made and
attempted referrals made that were declined or where staff did not start a
robust investigation? It would be good if you can outline the outcome of
investigations such as how many were deemed 'unsubstantiated' out of the
total amount of referrals and if this trend is increasing over recent
years.

 

Perhaps a breakdown of nomenclature use for referral status would be
useful to avoid usual discussion over semantics and give breakdowns
regarding each stage of investigation in terms of outcome. ”

 

Following this clarification I made further enquires of the Strategy,
Commissioning, Procurement & Performance Division of the Department of
Adult Services Health and Housing.  I have been informed that further
detailed information such as you are seeking is available on the Council’s
website, and contained within the reports of the Council’s Safeguarding
Adults Board -
[1]http://www.croydon.gov.uk/healthsocial/s... (i.e.
Annual Safeguarding report 2013-14, page 43 - contains a breakdown of the
number of cases and there outcome (i.e. substantiated / not substantiated
etc).

 

Additionally the Council is required along with other local authorities to
complete a statutory annual data collection - Safeguarding Vulnerable
Adults return, this is again within the public domain is available at the
following website: [2]https://nascis.hscic.gov.uk/, and you are free to
access the data available to conduct your own research.

 

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner can be contacted at:

 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire SK9 5AF

 

Yours sincerely,

 

Howard Passman

Democratic & Legal Services

Chief Executive's Department

Annexe 4,

Bernard Weatherill House

8 Mint Walk

Croydon

Surrey

CR0 1EA

020 8726 6000 ext. 62318

 

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