Dear Mr Carroll-Owen,

Freedom of Information Act 2000/Environmental Information Regulations 2004
Information Request ENQ-538868-B1X4G6

Thank you for your request for information received on 30^th January 2022.

We have up to 20 working days in which to deal with your request.

If we require clarification of your request we will contact you to explain
this, and the 20 working-day period will then start from the day that we
receive your clarification.

We will inform you in advance if there is a charge for supplying copies of
any information, and we will provide an explanation if any information
which we hold is not released to you.

If the requested information contains references to any third parties, we
may need to seek their views before we can decide whether or not to
release the information to you. In such cases we will not share your own
personal details with third parties.

Should you have any queries regarding your request, please contact the
team by email at [1][Norfolk County Council request email] or by telephone on 01603 222661.

Yours sincerely

Sarah Cooper, Information Governance Assistant

Information Compliance Team

Dept: 01603 222661

Bay 7-9, Ground Floor, County Hall, Norwich

[2]Norfolk County Council   [3]Twitter[4]Facebook[5]Web

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Dear Mr Carroll-Owen

Freedom of Information Request ENQ-538868-B1X4G6

I refer to your request for information dated 30 January 2022.

You asked for:

• Between the dates of 1st Jan 2021 and 30th of Jan 2022 how many
safeguarding referrals* have been received from the following
organisations "Department for Work & Pensions", "Centre for Health &
Disability Assessments also known as Maximus", "ATOS also known as
Independent Assessment Services" and "Capita"?

*Adult Safeguarding Referrals only

Our response

Your request has been considered and is refused under section 12 of the
Act.  In accordance with the Act, this letter acts as a Refusal Notice.

This is because the cost of locating and retrieving the information
exceeds the "appropriate limit" of £450 as stated in the Freedom of
Information & Data Protection (Appropriate Limit & Fees) Regulations 2004.

The information you have requested is not recorded in a reportable format
that would enable this to be retrieved. The source of the referral is not
recorded at organisational level as requested above and therefore we would
only potentially hold these details within the free text case notes of
each individual case. Every referral record received would have to be
reviewed for the above period, which would be a huge undertaking. It is
estimated that during the above period there will be in the region of over
1700 referrals, and 3500 plus concerns logged, which could then have
progressed to a referral.  Reviewing the 1700 referral records, at a very
conservative estimate of 5 minutes per record, this would take over 141
hours of officer time.

You may wish to refine and resubmit your request so that it reduces the
cost of locating and retrieving the information to within the "appropriate
limit".  Please contact me if you would like some advice on refining your
request. 

If you are dissatisfied with our handling of your request, you have the
right of appeal through the Council’s internal review procedure by setting
out the grounds of your appeal in writing to:

[1][Norfolk County Council request email]

or Information Compliance Team

County Hall

Martineau Lane

Norwich

NR1 2DH

An appeal should be submitted within 40 working days of the date of this
notice and should be identified as "FOI Appeal".

If you are dissatisfied after pursuing the complaints procedure, you may
apply to the Information Commissioner under Section 50 of the Act for a
decision whether your request for information has been dealt with in
accordance with the requirements of Part I of the Act.  Refer to the ICO
Website at: [2]https://ico.org.uk/concerns/ for advice on how to report a
concern.  Or you can write to them at:

First Contact Team

Information Commissioner's Office

Wycliffe House

Water Lane, Wilmslow

Cheshire

SK9 5AF

Yours sincerely

Senior Information Compliance Officer 

Information Compliance Team, Insight and Analytics, Strategy and
Transformation 

Tel Dept: 01603 222661

Bays 7,8 & 9, Ground Floor, South Wing, County Hall, Martineau Lane,
Norwich 

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[7]Campaign Logo

From: Freedom of Information
Sent: 31 January 2022 15:02
To: Michael Carroll-Owen <[FOI #828684 email]>
Subject: ENQ-538868-B1X4G6 Freedom of Information request - Safeguarding
referrals received

Dear Mr Carroll-Owen,

Freedom of Information Act 2000/Environmental Information Regulations 2004
Information Request ENQ-538868-B1X4G6

Thank you for your request for information received on 30^th January 2022.

We have up to 20 working days in which to deal with your request.

If we require clarification of your request we will contact you to explain
this, and the 20 working-day period will then start from the day that we
receive your clarification.

We will inform you in advance if there is a charge for supplying copies of
any information, and we will provide an explanation if any information
which we hold is not released to you.

If the requested information contains references to any third parties, we
may need to seek their views before we can decide whether or not to
release the information to you. In such cases we will not share your own
personal details with third parties.

Should you have any queries regarding your request, please contact the
team by email at [8][Norfolk County Council request email] or by telephone on 01603 222661.

Yours sincerely

Information Governance Assistant

Information Compliance Team

Dept: 01603 222661

Bay 7-9, Ground Floor, County Hall, Norwich

[9]Norfolk County Council[10]Twitter[11]Facebook[12]Web

[13]Campaign Logo

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