Thank you for your email which has been received by [Southeastern request
email]

All requests relating to rights under the Data Protection Act, or Freedom
of Information Act will be logged and responded to within the statutory
deadline of  30 days from the date of the request. If for any reason we
are unable to meet that deadline we will let you know the reason why.

Data Protection Act Requests (incorporating the General Data Protection
Regulation)
Under the GDPR you can request a copy of your personal data by making a
subject access request. These rights do not extend to 3rd party data,
which can only be provided if the 3rd party gives explicit consent, or
another legal entitlement applies. 

Surveillance Camera Images
You may make a subject access request for surveillance camera images of
yourself (the data subject). We will require photo ID to match to the
images and prove entitlement. Images of other people (3rd party data) will
be redacted from any disclosure, unless the conditions described above
apply.  Please note that our retention period for surveillance camera
images is a maximum of 28 days. More limited retention periods apply to
some of our train CCTV systems.
Surveillance Camera Images of Vehicles in our Car Parks or Station
Forecourts
Please ask your insurer to contact us providing the following details: The
Station / Car Park name, the date and approximate time of the incident,
your vehicles position in the car park, plus the make, model and colour of
your vehicle. If the incident has been captured, we will provide the
images to your insurer within 30 days of the request.     
Freedom Of Information Act (FOIA) Requests
You have the right to request recorded information held by a public
authority. The Information Commissioners Office, who regulate the FOIA,
provide guidance on making requests which can be found on the following
link
[1]https://ico.org.uk/for-the-public/offici...
Regards
Southeastern, Information Rights  

The contents of this e-mail (and any attachments) is confidential in
nature and is sent solely to the intended recipient. If you are not the
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Any personal data will be processed in accordance with our privacy policy
available here:
[2]https://www.southeasternrailway.co.uk/ab...

References

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Please find our response to your request for information.

Information Rights Team for and on behalf of
Southeastern
2nd Floor,
4 More London Riverside,
London, SE1 2AU.

Appeal Rights

If you are unhappy with the way your request has been handled and wish to make a complaint or request a review of our decision, please write to the Southeastern Company Solicitor, 2nd Floor, 4 More London Riverside, SE1 2AU, or by email at [email address]

Your request must be submitted within 40 working days of receipt of this letter.

If you are not content with the outcome of the internal review, you have the right to apply directly to the Information Commissioner for a decision. The Information Commissioner (ICO) can be contacted at Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF or you can contact the ICO through the 'Make a Complaint' section of their website on this link: https://ico.org.uk/make-acomplaint/

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Dear Sophie,

We have looked again at the information provided for this request, following notification of a press release.

Unfortunately, there was an error in the reporting process, which inflated the number by a multiple of 10

I attach a corrected version and apologise for the error

Regards,

Mark Willson,
Information Rights Officer,
Southeastern
4 More London Riverside
London SE1 2AU

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