S167 List of Accessible Taxis: update after 6 months - D previously undecided

The request was successful.

Dear Highland Council,

I am writing this Freedom of Information Request in relation to your Council's compliance or otherwise with the Government's statutory guidance on implementation of S165-167 of the Equality Act, relating to taxi services for wheelchair users. All taxi licensing bodies are obliged under S167(6) to have "due regard" to the document "Access for wheelchair users to taxis and private hire vehicles: statutory guidance" at https://www.gov.uk/government/uploads/sy... . The questions I raise below should be interpreted as requests for recorded information under the Freedom of Information Act.

I have previously made a similar request to you in April 2017. 6+ months later, I am repeating the request with some variations. I am repeating because the Statutory Guidance states "We would expect these arrangements to take no more than a maximum of six months to put in place, following the commencement of these provisions" - "these provisions" having been commenced on 6th April.

In response to my previous FOI request on similar matters in April 2017, you indicated that you did not have a Section 167 list and were currently undecided whether to create such a list.

1) The Government guidance states: "Whilst LAs are under no specific legal obligation to maintain a list under section 167, the Government recommends strongly that they do so. Without such a list the requirements of section 165 of the Act do not apply, and drivers may continue to refuse the carriage of wheelchair users, fail to provide them with assistance, or to charge them extra."
Please can you indicate whether you have changed your position since April, such that you do now have a list of wheelchair accessible taxis under your powers set out in Section 167 of the Equality Act 2010, and/or a list of wheelchair accessible private hire vehicles?

2) If you do now have such a list, please provide information in response to the following questions 2a) to 2j):
2a) On what date was it put in place?
2b) The statutory guidance states "The Government therefore recommends that a vehicle should only be included in the authority’s (S167) list if it would be possible for the user of a “reference wheelchair” to enter, leave and travel in the passenger compartment in safety and reasonable comfort whilst seated in their wheelchair."
Is this the definition you have used for a taxi or PHV to be considered wheelchair accessible for the purposes of the list?

2c) The statutory guidance states: "Before drivers can be subject to the duties under section 165 of the Act, the LA must first publish their list of designated vehicles, and clearly mark it as ‘designated for the purposes of section 165 of the Act’. LAs should ensure that their designated lists are made easily available to passengers, and that vehicle owners and drivers are made aware. Lists should set out the details of the make and model of the vehicle, together with specifying whether the vehicle is a taxi or private hire vehicle, and stating the name of operator."
Have you published your list? Is it marked "designated for the purposes of Section 165 of the Act"? Is the make and model of each vehicle listed? Is each vehicle identified as a taxi or a private hire vehicle? Is the name of the operator of each vehicle given in the list? Have you made owners and drivers of vehicles on the list aware that their vehicle has been listed?

2d) The guidance states: "it would also be helpful to include information about the size and weight of wheelchair that can be accommodated, and whether wheelchairs that are larger than a “reference wheelchair” can be accommodated."
Does your list include information on each vehicle as to the size and weight of wheelchair that can be accommodated, and whether wheelchairs larger than a "reference wheelchair" can be accommodated?

2e) The guidance states: "We encourage LAs to provide drivers of taxis and PHVs who are not exempt from the duties with clear guidance on their duties with respect to the carriage of passengers in wheelchairs, either as part of existing driver-facing guidance, or as supplementary communication."
Have you provided non-exempt taxi/PHV drivers with such guidance?

2f) The guidance states: "We recommend that licensing authority rules for drivers are updated to make clear when a meter can and cannot be left running".
Have you updated such rules to make this clear?

2g) The guidance states: "Section 172 of the Act enables vehicle owners to appeal against the decision of a LA to include their vehicles on the designated list. That appeal should be made to the Magistrate’s Court, or in Scotland the sheriff, and must be made within 28 days of the vehicle in question being included on the LA’s published list."
Please tell me how many such applications have been made to the Magistrates Court, and how many have been successful.

2h) How many drivers has the authority prosecuted for discriminatory behaviour contrary to S165 of the Act? How many such prosecutions were successful? What were the sentences?

2i) How many drivers licensed by yourselves have been prosecuted by other people or bodies for failure to comply with S165 of the Act? How many such prosecutions were successful? What were the sentences?

2j) Where drivers have been prosecuted under S165 of the Act, thus affecting their standing as a "fit and proper person", what resultant disciplinary action have you taken in respect of their taxi or private hire vehicle drivers' licenses?

3) If you do not have a S167 list or lists now, please indicate if you now intend to produce such a list.

4) If you don't have a S167 list but do intend to produce one, please provide information in response to questions 4a) and 4b) below.
4a) Please indicate when you intend to have the list in place.
4b) Where you have already made relevant decisions, please indicate whether you intend to comply with the elements of the statutory guidance set out in 2b) to 2f) above.

5) Irrespective of whether you have created a list or not or indeed whether you intend to create such a list, since 2010 you have been obliged to process applications under Section 166 of the Equality Act for driver medical exemptions from the duty to transport and not discriminate against wheelchair users. The Guidance states; "the Act allows LAs to grant exemptions from the duties to individual drivers. These provisions are contained in section 166, and were commenced on 1st October 2010."

5a) How many exemptions have you granted under S166 of the Equality Act 2010?

5b) The guidance states: "We understand that some licensing authorities have already put in place procedures for accessing and exempting drivers, and as an absolute minimum, we think that the evidence provided should be in the form of a letter or report from a general practitioner."
Do you accept or require a letter or report from a GP to process applications for driver exemption under S166?

5c) The guidance states: "The Government’s view is that decisions on exemptions will be fairer and more objective if medical assessments are undertaken by professionals who have been specifically trained and who are independent of the applicant. We would recommend that independent medical assessors are used where a long-term exemption is to be issued, and that LAs use assessors who hold appropriate professional qualifications and who are not open to bias because of a personal or commercial connection to the applicant"
Have you appointed independent medical assessors to determine applications for medical exemption under S166?

5d) Please provide a copy of your application form for driver exemption under S166.

5e) The guidance states: "Section 172 of the Act enables drivers to appeal against the decision of a LA not to issue an exemption certificate. That appeal should be made to the Magistrate’s Court, or a sheriff in Scotland, and must be made within 28 days beginning with the date of the refusal."
How many appeals against refusal to issue S166 exemptions have been heard?

5f) How many appeals against refusal to issue S166 exemptions were successful?

6) The guidance states: "We would therefore recommend that LAs also publish a list of vehicles that are accessible to passengers in wheelchairs who are able to transfer from their wheelchair into a seat within the vehicle. It should be made clear however that this list of vehicles has not been published for the purposes of section 165 of the Act and drivers of those vehicles are therefore not subject to the legal duties to provide assistance."
Do you currently publish a list of vehicles that are accessible to passengers in wheelchairs who are able to transfer from their wheelchairs into a seat within the vehicle?

Thank you

Yours faithfully,

Doug Paulley

Highland Council

Case Ref: HC0226-2569

 

 

 

 

 

 

 

Dear Doug Paulley,

 

 

 

 

 

 

 

 

 

We acknowledge receipt of your request for information under the
FOI legislation received on  04/11/2017.

 

 

 

 

 

 

 

 

 

Subject:

 

 

 

 

 
List of Accessible Taxis

 

 

 

 

 

 

 

 

 

Request Detail:

 

 

 

 

 
Dear Highland Council,

I am writing this Freedom of Information Request in relation to your
Council's compliance or otherwise with the Government's statutory
guidance on implementation of S165-167 of the Equality Act, relating to
taxi services for wheelchair users. All taxi licensing bodies are
obliged under S167(6) to have "due regard" to the document "Access for
wheelchair users to taxis and private hire vehicles: statutory guidance"
at
https://www.gov.uk/government/uploads/sy...
. The questions I raise below should be interpreted as requests for
recorded information under the Freedom of Information Act.

I have previously made a similar request to you in April 2017. 6+ months
later, I am repeating the request with some variations. I am repeating
because the Statutory Guidance states "We would expect these
arrangements to take no more than a maximum of six months to put in
place, following the commencement of these provisions" - "these
provisions" having been commenced on 6th April.

In response to my previous FOI request on similar matters in April 2017,
you indicated that you did not have a Section 167 list and were
currently undecided whether to create such a list.

1) The Government guidance states: "Whilst LAs are under no specific
legal obligation to maintain a list under section 167, the Government
recommends strongly that they do so. Without such a list the
requirements of section 165 of the Act do not apply, and drivers may
continue to refuse the carriage of wheelchair users, fail to provide
them with assistance, or to charge them extra."
Please can you indicate whether you have changed your position since
April, such that you do now have a list of wheelchair accessible taxis
under your powers set out in Section 167 of the Equality Act 2010,
and/or a list of wheelchair accessible private hire vehicles?

2) If you do now have such a list, please provide information in
response to the following questions 2a) to 2j):
2a) On what date was it put in place?
2b) The statutory guidance states "The Government therefore recommends
that a vehicle should only be included in the authority?s (S167) list if
it would be possible for the user of a ?reference wheelchair? to enter,
leave and travel in the passenger compartment in safety and reasonable
comfort whilst seated in their wheelchair."
Is this the definition you have used for a taxi or PHV to be considered
wheelchair accessible for the purposes of the list?

2c) The statutory guidance states: "Before drivers can be subject to the
duties under section 165 of the Act, the LA must first publish their
list of designated vehicles, and clearly mark it as ?designated for the
purposes of section 165 of the Act?. LAs should ensure that their
designated lists are made easily available to passengers, and that
vehicle owners and drivers are made aware. Lists should set out the
details of the make and model of the vehicle, together with specifying
whether the vehicle is a taxi or private hire vehicle, and stating the
name of operator."
Have you published your list? Is it marked "designated for the purposes
of Section 165 of the Act"? Is the make and model of each vehicle
listed? Is each vehicle identified as a taxi or a private hire vehicle?
Is the name of the operator of each vehicle given in the list? Have you
made owners and drivers of vehicles on the list aware that their vehicle
has been listed?

2d) The guidance states: "it would also be helpful to include
information about the size and weight of wheelchair that can be
accommodated, and whether wheelchairs that are larger than a ?reference
wheelchair? can be accommodated."
Does your list include information on each vehicle as to the size and
weight of wheelchair that can be accommodated, and whether wheelchairs
larger than a "reference wheelchair" can be accommodated?

2e) The guidance states: "We encourage LAs to provide drivers of taxis
and PHVs who are not exempt from the duties with clear guidance on their
duties with respect to the carriage of passengers in wheelchairs, either
as part of existing driver-facing guidance, or as supplementary
communication."
Have you provided non-exempt taxi/PHV drivers with such guidance?

2f) The guidance states: "We recommend that licensing authority rules
for drivers are updated to make clear when a meter can and cannot be
left running".
Have you updated such rules to make this clear?

2g) The guidance states: "Section 172 of the Act enables vehicle owners
to appeal against the decision of a LA to include their vehicles on the
designated list. That appeal should be made to the Magistrate?s Court,
or in Scotland the sheriff, and must be made within 28 days of the
vehicle in question being included on the LA?s published list."
Please tell me how many such applications have been made to the
Magistrates Court, and how many have been successful.

2h) How many drivers has the authority prosecuted for discriminatory
behaviour contrary to S165 of the Act? How many such prosecutions were
successful? What were the sentences?

2i) How many drivers licensed by yourselves have been prosecuted by
other people or bodies for failure to comply with S165 of the Act? How
many such prosecutions were successful? What were the sentences?

2j) Where drivers have been prosecuted under S165 of the Act, thus
affecting their standing as a "fit and proper person", what resultant
disciplinary action have you taken in respect of their taxi or private
hire vehicle drivers' licenses?

3) If you do not have a S167 list or lists now, please indicate if you
now intend to produce such a list.

4) If you don't have a S167 list but do intend to produce one, please
provide information in response to questions 4a) and 4b) below.
4a) Please indicate when you intend to have the list in place.
4b) Where you have already made relevant decisions, please indicate
whether you intend to comply with the elements of the statutory guidance
set out in 2b) to 2f) above.

5) Irrespective of whether you have created a list or not or indeed
whether you intend to create such a list, since 2010 you have been
obliged to process applications under Section 166 of the Equality Act
for driver medical exemptions from the duty to transport and not
discriminate against wheelchair users. The Guidance states; "the Act
allows LAs to grant exemptions from the duties to individual drivers.
These provisions are contained in section 166, and were commenced on 1st
October 2010."

5a) How many exemptions have you granted under S166 of the Equality Act
2010?

5b) The guidance states: "We understand that some licensing authorities
have already put in place procedures for accessing and exempting
drivers, and as an absolute minimum, we think that the evidence provided
should be in the form of a letter or report from a general
practitioner."
Do you accept or require a letter or report from a GP to process
applications for driver exemption under S166?

5c) The guidance states: "The Government?s view is that decisions on
exemptions will be fairer and more objective if medical assessments are
undertaken by professionals who have been specifically trained and who
are independent of the applicant. We would recommend that independent
medical assessors are used where a long-term exemption is to be issued,
and that LAs use assessors who hold appropriate professional
qualifications and who are not open to bias because of a personal or
commercial connection to the applicant"
Have you appointed independent medical assessors to determine
applications for medical exemption under S166?

5d) Please provide a copy of your application form for driver exemption
under S166.

5e) The guidance states: "Section 172 of the Act enables drivers to
appeal against the decision of a LA not to issue an exemption
certificate. That appeal should be made to the Magistrate?s Court, or a
sheriff in Scotland, and must be made within 28 days beginning with the
date of the refusal."
How many appeals against refusal to issue S166 exemptions have been
heard?

5f) How many appeals against refusal to issue S166 exemptions were
successful?

6) The guidance states: "We would therefore recommend that LAs also
publish a list of vehicles that are accessible to passengers in
wheelchairs who are able to transfer from their wheelchair into a seat
within the vehicle. It should be made clear however that this list of
vehicles has not been published for the purposes of section 165 of the
Act and drivers of those vehicles are therefore not subject to the legal
duties to provide assistance."
Do you currently publish a list of vehicles that are accessible to
passengers in wheelchairs who are able to transfer from their
wheelchairs into a seat within the vehicle?

Thank you

Yours faithfully,

Doug Paulley

 

 

 

 

 

 

 

 

 

The Highland Council will endeavour to respond within the legislative time
scale of  20 working days from date of receipt unless further
clarification of your request is required.

 

 

 

 

 

 

 

 

 

Further information on response times can be found at:
http://www.itspublicknowledge.info/YourR...

 

 

 

 

 

 

 

 

 

Yours Sincerely,

 

 

 

 

 

 

 

 

 

The Highland Council

 

 

 

 

 

 

 

 

 

This is an automatically generated email - PLEASE DO NOT REPLY

 

 

Unless related to the business of The Highland Council, the views or
opinions expressed within this e-mail are those of the sender and do not
necessarily reflect those of The Highland Council, or associated bodies,
nor does this e-mail form part of any contract unless so stated.
Mura h-eil na beachdan a tha air an cur an cèill sa phost-d seo a'
buntainn ri gnothachas Chomhairle na Gàidhealtachd, 's ann leis an neach
fhèin a chuir air falbh e a tha iad, is chan eil iad an-còmhnaidh a'
riochdachadh beachdan na Comhairle, no buidhnean buntainneach, agus chan
eil am post-d seo na phàirt de chunnradh sam bith mura h-eil sin air
innse.

Listening * Open * Valuing * Improving * Supporting * Partnering * Delivering
Èisteachd * Fosgailte * Luach * Leasachadh * Taic * Com-pàirteachas *
Lìbhrigeadh

Freedom of Information, Highland Council

1 Attachment

Dear Mr Paulley,
I refer to your request below. I am advised that there has been no change in the Council's position since our previous response.

I have attached a copy of our previous response for your information.

Under Section 20 of the Freedom of Information (Scotland) Act 2002 and/or Regulation 16 of the Environmental Information (Scotland) Regulations 2004 (EIRs), you have the right to request that the Highland Council reviews any aspect of how it has dealt with your request. This requirement for review should be put in writing to the Freedom of Information Officer, Chief Executive’s Office, Glenurquhart Road, Inverness IV3 5NX, within 40 working days of receipt of this letter. The request should include details of the information requested and the aspects of the Highland Council’s response which you are not satisfied with.

If you are subsequently dissatisfied with the outcome of the Council's review, you have the right to appeal to the Scottish Information Commissioner under Section 47 of the Act (Regulation 17 of the EIRS), within six months of receiving the Council's review response.

Yours sincerely,

Miles Watters

Miles Watters | Freedom of Information & Data Protection Manager |
Chief Executive's Office | The Highland Council | Glenurquhart Road | Inverness IV3 5NX |
Tel. 01463 702029 | Fax 01463 702830 | www.highland.gov.uk

show quoted sections

Dear Highland Council,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Highland Council's handling of my FOI request 'S167 List of Accessible Taxis: update after 6 months - D previously undecided'.

You've failed to respond to many elements of my request.

"5) Irrespective of whether you have created a list or not or indeed whether you intend to create such a list, since 2010 you have been obliged to process applications under Section 166 of the Equality Act for driver medical exemptions from the duty to transport and not discriminate against wheelchair users. The Guidance states; "the Act allows LAs to grant exemptions from the duties to individual drivers. These provisions are contained in section 166, and were commenced on 1st October 2010."

5a) How many exemptions have you granted under S166 of the Equality Act 2010?

5b) The guidance states: "We understand that some licensing authorities have already put in place procedures for accessing and exempting drivers, and as an absolute minimum, we think that the evidence provided should be in the form of a letter or report from a general practitioner."
Do you accept or require a letter or report from a GP to process applications for driver exemption under S166?

5c) The guidance states: "The Government’s view is that decisions on exemptions will be fairer and more objective if medical assessments are undertaken by professionals who have been specifically trained and who are independent of the applicant. We would recommend that independent medical assessors are used where a long-term exemption is to be issued, and that LAs use assessors who hold appropriate professional qualifications and who are not open to bias because of a personal or commercial connection to the applicant"
Have you appointed independent medical assessors to determine applications for medical exemption under S166?

5d) Please provide a copy of your application form for driver exemption under S166.

5e) The guidance states: "Section 172 of the Act enables drivers to appeal against the decision of a LA not to issue an exemption certificate. That appeal should be made to the Magistrate’s Court, or a sheriff in Scotland, and must be made within 28 days beginning with the date of the refusal."
How many appeals against refusal to issue S166 exemptions have been heard?

5f) How many appeals against refusal to issue S166 exemptions were successful?

6) The guidance states: "We would therefore recommend that LAs also publish a list of vehicles that are accessible to passengers in wheelchairs who are able to transfer from their wheelchair into a seat within the vehicle. It should be made clear however that this list of vehicles has not been published for the purposes of section 165 of the Act and drivers of those vehicles are therefore not subject to the legal duties to provide assistance."
Do you currently publish a list of vehicles that are accessible to passengers in wheelchairs who are able to transfer from their wheelchairs into a seat within the vehicle?"

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/s...

Yours faithfully,

Doug Paulley

Dear Freedom of Information,

I asked the ICO to conduct a S50 assessment on the following basis.

dear ICO

Please conduct a S50 assessment of this request

https://www.whatdotheyknow.com/request/s...

They say "there has been no change in the Council's position since our
previous response." But my previous request, 9 months earlier, was not
for the same information. As a result, the Council have failed to
provide much of the information I requested, including the following.

> 5) Irrespective of whether you have created a list or not or
> indeed whether you intend to create such a list, since 2010 you have
> been obliged to process applications under Section 166 of the
> Equality Act for driver medical exemptions from the duty to
> transport and not discriminate against wheelchair users. The
> Guidance states; "the Act allows LAs to grant exemptions from the
> duties to individual drivers. These provisions are contained in
> section 166, and were commenced on 1st October 2010."
>
> 5a) How many exemptions have you granted under S166 of the Equality Act 2010?
>
> 5b) The guidance states: "We understand that some licensing
> authorities have already put in place procedures for accessing and
> exempting drivers, and as an absolute minimum, we think that the
> evidence provided should be in the form of a letter or report from a general practitioner."
> Do you accept or require a letter or report from a GP to process
> applications for driver exemption under S166?
>
> 5c) The guidance states: "The Government’s view is that decisions
> on exemptions will be fairer and more objective if medical
> assessments are undertaken by professionals who have been
> specifically trained and who are independent of the applicant. We
> would recommend that independent medical assessors are used where a
> long-term exemption is to be issued, and that LAs use assessors who
> hold appropriate professional qualifications and who are not open to
> bias because of a personal or commercial connection to the applicant"
> Have you appointed independent medical assessors to determine
> applications for medical exemption under S166?
>
> 5d) Please provide a copy of your application form for driver exemption under S166.
>
> 5e) The guidance states: "Section 172 of the Act enables drivers to
> appeal against the decision of a LA not to issue an exemption
> certificate. That appeal should be made to the Magistrate’s Court,
> or a sheriff in Scotland, and must be made within 28 days beginning with the date of the refusal."
> How many appeals against refusal to issue S166 exemptions have been heard?
>
> 5f) How many appeals against refusal to issue S166 exemptions were successful?
>
> 6) The guidance states: "We would therefore recommend that LAs also
> publish a list of vehicles that are accessible to passengers in
> wheelchairs who are able to transfer from their wheelchair into a
> seat within the vehicle. It should be made clear however that this
> list of vehicles has not been published for the purposes of section
> 165 of the Act and drivers of those vehicles are therefore not
> subject to the legal duties to provide assistance."
> Do you currently publish a list of vehicles that are accessible to
> passengers in wheelchairs who are able to transfer from their
> wheelchairs into a seat within the vehicle?

I asked them to conduct an internal review on 7th December but they
failed to do so. So please conduct a S50 assessment of their handling
of my request.

Thank you

Doug Paulley

Yours sincerely,

Doug Paulley

Freedom of Information, Highland Council

Dear Mr Paulley,
I refer to your email below. I would clarify that this Council is not subject to the Freedom of Information Act 2000 but is subject to the Scottish equivalent which is overseen by the Scottish Information Commissioner and not the ICO.

The council has 20 working days to respond to your review request. Given the recent public holidays at Christmas and New Year, in Scotland this means that the deadline for a request received on 7th December is 10th January 2018.

I have received information from our licensing team which I have asked our equalities officer to review and I hope to send you our response tomorrow.

I'm sorry it's taken so long to respond but many of our staff have been off for the last 2 weeks.

Yours sincerely,

Miles Watters

Miles Watters | Freedom of Information & Data Protection Manager |
Chief Executive's Office | The Highland Council | Glenurquhart Road | Inverness IV3 5NX |
Tel. 01463 702029 | Fax 01463 702830 | www.highland.gov.uk

show quoted sections

Miles Watters,

Dear Mr Paulley,
I refer to your request for a review of our initial response to our
information request.  I apologise that we did not fully address your
questions and have now provided the answers below.
 
While I hope that this is to your satisfaction, if you remain dissatisfied
with any aspects of my response regarding the provision of recorded
information, you have the right to request that the Scottish Information
Commissioner takes up an appeal on your behalf.  Her contact details are:
 
Scottish Information Commissioner,
Kinburn Castle,
Doubledykes Road,
St Andrews, Fife
KY16 9DS
 
Telephone: 01334 464610
Fax: 01334 464611
e-mail: [1][email address]
 
Your request should contain details of the aspects of the Council’s
response with which you are dissatisfied and should be made within 6
months of receipt of this review response.  If you are
subsequently dissatisfied with the outcome of your appeal to the
Commissioner you then have the right of appeal to the Court of Session
regarding a point of law.
Yours sincerely,
Miles Watters
Miles Watters | Freedom of Information & Data Protection Manager |
Chief Executive's Office | The Highland Council | Glenurquhart Road |
Inverness IV3 5NX |
Tel. 01463 702029 | Fax 01463 702830 |
[2]www.highland.gov.uk | [3]@HighlandCouncil
 

show quoted sections

Dear Miles Watters,

Thank you

"There is no-one, therefore, who could apply for an exemption certificate
under section 166, as no-one has any section 165 duties which they might
require exemption from."

I agree, it was totally ridiculous to have such procedures in legal force whilst S167/S165 had not been commenced. As the Equality Act committee commented in paragraph 305 at https://publications.parliament.uk/pa/ld...

"In other words, taxi drivers can apply for exemption from duties which do not apply and which, since their enactment 20 years ago, have never applied."

Irrespective of that ridiculousness, 71 taxi licensing bodies in the UK have had applications for, and approved, S166 exemptions for drivers. City of Edinburgh council has issued 363 such exemptions; Rushmoor 75 and Plymouth 65. So it is possible that you would have received such applications; and in any case you were, and are, legally obliged to be set up for receiving one.

It is also clear from both my extensive research and my own personal experience that Highland council area is amongst the worst in the country as regards the provision of accessible taxis for use of wheelchair users. I have experienced it myself in Inverness and other areas. I think it is dilatory and unacceptable to be so complacent about disabled people's transport needs, that this is so clearly not a priority to Highland Council and that frankly they should pull their finger out. If I lived in the area, I would be judicially reviewing you.

Doug Paulley

Yours sincerely,

Doug Paulley

Miles Watters,

Dear Mr Paulley,
I've passed your comments on to the Principal Solicitor - Regulatory Services who has responsibility for Licensing.

Yours sincerely,

Miles Watters

Miles Watters | Freedom of Information & Data Protection Manager |
Chief Executive's Office | The Highland Council | Glenurquhart Road | Inverness IV3 5NX |
Tel. 01463 702029 | Fax 01463 702830 | www.highland.gov.uk

show quoted sections

Looking for an EU Authority?

You can request documents directly from EU Institutions at our sister site AskTheEU.org . Find out more .

AskTheEU.org