Royal Mail contract for care.data junk mail leaflet

The request was successful.

Dear NHS England,

I would like to make a request under the FOI Act.

For the purposes of the Act, please take the date of your receipt of this request as 1st February 2014.

Please would you provide the following:

1) A copy of NHS England's contract with the Royal Mail for delivering the junk mail leaflet 'Better information means better care' to households across England;

2) Documentary evidence that NHS England engaged the "exceptional circumstances" referred to on the webpage http://www.royalmail.com/personal/help-a... in order to override the preferences of those people who had opted out of receiving Royal Mail direct mail.

I would be grateful if you would send me the requested information promptly and in any event not later than the twentieth working day following the date of receipt of my request.

If my request is denied in whole or in part, or specific items within the responses are withheld from disclosure, then you must justify all deletions by reference to specific exemptions of the Act, as per Section 17 of the Act. Where you rely on a qualified exemption to withhold disclosure, you are obliged to consider the public interest in your decision and the refusal notice must explain not only which exemption applies and why, but also the public interest arguments addressed in reaching the decision.

Yours faithfully,

Phil Booth

Contactus England (HEALTH AND SOCIAL CARE INFORMATION CENTRE), NHS England

Thank you for contacting NHS England.

 

Your Freedom of Information (FOI) request, which we received on 1 February
2014 has been allocated a reference number of SDR 205033.  Please quote
this reference in any further communication regarding this matter.

 

Your FOI request has been passed to the Case Management Team and a Case
Officer will acknowledge your request within two working days.  We will
respond to your FOI request within 20 working days in line with the FOI
Act 2000.

 

If you require any further information or wish to speak to someone about
your request, please contact NHS England at the email address and
telephone number shown below.

 

Yours Faithfully

 

 

NHS England

PO Box 16738 | Redditch | B97 9PT

0300 3 11 22 33

[1][email address]

[2]www.england.nhs.uk

 

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FOI England (NHS ENGLAND), NHS England

Our reference: SDR-205033: Acknowledgement

Dear Mr Booth,

Thank you for your Freedom of Information (FOI) request, dated 1 February
2014.

Please be assured that your request is being dealt with under the terms of
the Freedom of Information Act 2000 and will be answered within twenty
working days.

If you have any queries about this request or wish to contact us again,
please email [1][email address] and the message will be
forwarded appropriately. Please remember to quote the above reference
number in any future communications.

Please do not reply directly to this email. This message has been sent
from a central mailbox and incoming messages will not be received.

Yours sincerely,

Michelle Butterworth

Freedom of Information

NHS England

 

Tel: 0300 311 2233

Email: [2][email address]

Website: [3]www.england.nhs.uk

Address: NHS England, PO Box 16738, REDDITCH, B97 9PT

 

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References

Visible links
1. mailto:[email address]
2. mailto:[email address]
3. http://www.england.nhs.uk/

FOI England (NHS ENGLAND), NHS England

Dear Mr Booth,

 

Re:       Freedom of Information request (Our Ref: SDR 205033)

 

Thank you for your Freedom of Information (FOI) request dated 1 February
2014.

 

Your exact request was:-

 

1) A copy of NHS England's contract with the Royal Mail for delivering the
junk mail leaflet 'Better information means better care' to households
across England;

2) Documentary evidence that NHS England engaged the "exceptional
circumstances" referred to on the webpage
[1]http://www.royalmail.com/personal/help-a...

in order to override the preferences of those people who had opted out of
receiving Royal Mail direct mail.”

 

NHS England holds some information relevant to your request.

 

In response to Question 1, NHS England contracted The Leaflet Company to
arrange the Royal Mail door drop distribution. This was bound by the Royal
Mail’s Terms & Conditions, which we have attached for you reference.

 

In response to Question 2, NHS England did not seek for the leaflet to be
classified as being ‘exceptional circumstances’ as we understood that the
leaflet would not qualify. This means that the leaflet has not been
delivered to households that have registered with the Royal Mail’s ‘door
to door opt-out’. The leaflet has been delivered to households where an
individual has registered with the Mail Preference Service.

 

I hope this information is helpful. However, if you are dissatisfied, you
have the right to ask for an internal review by writing to us, within two
months of the date of this letter, to:

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Email: [2][email address]

 

Please quote the reference number SDR 205033 in any future communications.

 

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner’s Office (ICO) can be contacted at:

 

The Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

K9 5AF

 

Telephone: 0303 123 1113

Email: [3][email address].uk  

Website: [4]www.ico.gov.uk

 

Please note there is no charge for making an appeal.

 

Please do not reply directly to this email. This message has been sent
from a central mailbox and incoming messages will not be received.

Yours sincerely,

Michelle Butterworth

Freedom of Information

NHS England

 

Tel: 0300 311 2233

Email: [5][email address]

Website: [6]www.england.nhs.uk

Address: NHS England, PO Box 16738, REDDITCH, B97 9PT

 

 

 

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References

Visible links
1. http://www.royalmail.com/personal/help-a...
2. mailto:[email address]
3. mailto:[email address]
4. http://www.ico.gov.uk/
5. mailto:[email address]
6. http://www.england.nhs.uk/