Rota Supplier Information

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Dear Norfolk Community Health and Care NHS Trust,

I am writing to request information under the Freedom of Information Act regarding Rota Supplier information. Please can you complete the below questions.

1. Does your organisation use any third-party software to support the creation of staff rotas? If yes, please state the name of the supplier. (a rota is a pattern of shift work with no individuals attached to it. A rota is used to form a blueprint of compliance or rules based on working patterns for a department, team or unit e.g. to create junior doctor rotas compliant to the 2016 Junior Doctor contract. Rotas are not to be confused with rosters (when shifts are allocated to workers))
2. Out of the following options, which staffing groups are rotas utilised for via your Rota system?
a. Medical- Consultants
b. Medical- Junior Doctors
c. Nursing and Healthcare Assistants (HCAs)
d. Admin and Estates
e. Scientific, Therapeutic & Technical (STT) Staff and Allied Health Professionals (AHPs)
3. What is the contract start date for your rota supplier? (dd/mm/yy)
4. What is the contract end date for your rota supplier? (dd/mm/yy)
5. What was the annual cost of your rota supplier for the financial year 19/20 (April 2019 - March 2020)?
6. Are there any exit costs incurred for changing rota supplier? If yes, please state the exit cost
7. What framework was used to procure the rota supplier? Please state the specific name of the framework e.g. G-Cloud, HealthTrust Europe, etc
8. Is your Rota supplier the same as your rostering supplier?
9. Does your rota system integrate with your rostering system?
10. 10a. Does your rota system integrate with your organisation’s Payroll system?
10b. If so, is the integration with payroll through an open API?
11. What other third-party systems does your rota system integrate with?
12. Is your rota system used for the creation of rotas?
13. Is your rota system used for the validation of rotas after they have been created?
14. Does your rota system provide exception reporting? (Exception reporting is the formal mechanism that workers can use to register variations from their agreed work schedule, in terms of their working hours and training.)
15. Does your rota system automatically send completed rota patterns to the associated worker?
16. Does your rota system provide online rota approval that can be accessed by multiple teams?
17. Are there two separate teams in place at the organisation for supporting your rota system and your rostering system?

Please do not hesitate to contact me if you have any questions.

Yours faithfully,
James Allen

Freedom of Information, Norfolk Community Health and Care NHS Trust

We thank you for and acknowledge receipt of your Freedom of Information
request

 

You will receive a reply from us within 2 working days of this receipt
giving you your unique reference number. It would be greatly appreciated
if you could utilise this number in all future communications relating to
your request.

 

We are making enquiries with respect to the information requested and will
respond within 20 working days. However, if we require clarification
regarding your request, we will be in contact with you and the 20 working
day period will start from the day that we receive your clarification.

 

Room 1.08

Quality Support Team  - Information Governance

Woodlands House

Norwich Community Hospital

Bowthorpe Road

Norwich

NR2 3TU

 

Recipients should be aware that all E-Mails received or sent by this Trust
are subject to the Freedom of Information Act 2000 and therefore may be
disclosed to a third party.

Freedom of Information, Norfolk Community Health and Care NHS Trust

Dear James

We thank you for and acknowledge receipt of your Freedom of Information request dated 20.01.2021.

We are making enquiries with respect to the information requested and will respond within 20 working days 17/02/2021. However, if we require clarification regarding your request, we will be in contact with you and the 20 working day period will start from the day that we receive your clarification.

Your request has been allocated a reference number: FOI request No 2982. It would be greatly appreciated if you could utilise this number in all future communications relating to your request.

With Regards

Melinda Bartha
Governance & Compliance administrator (FOI)
Quality Support Team – Information Governance
Norfolk Community Health and Care NHS Trust

Tel: 01603 272279
Email: [email address]

Room 1.08, Woodlands House, Norwich Community Hospital, Bowthorpe Road, Norwich, NR2 3TU
www.norfolkcommunityhealthandcare.nhs.uk

‘Enabling best care for our patients now and into the future’

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Freedom of Information, Norfolk Community Health and Care NHS Trust

1 Attachment

Dear Allen

 

We refer to your Freedom of Information request dated 20/01/2021. Please
find below our response to the information requested.

 

NCH&C do not use any third-party software to support the creation of staff
rotas therefore this FOI request would not apply to us. However we suggest
that you may wish to contact Norfolk & Norwich University Hospital NHS
Foundation Trust, as they may use this type of rota system to manage the
working patterns of some of the staff who work within our integrated
services. Their details are as follows:

 

NNUH Website:         [1]http://www.nnuh.nhs.uk

 

 

NNUH Freedom Of Information Page:   
[2]http://www.nnuh.nhs.uk/?s=Freedom+of+Inf...

 

We invite feedback from users of the Trust's services and would be
grateful if you could take a few moments to complete a short questionnaire
by clicking on the following link:

 

[3]https://forms.office.com/Pages/ResponseP...

 

The Trust provides a complaints procedure to deal with complaints about
the Trust’s handling of requests for information. If you feel you need to
make a complaint in the first instance you should contact Complaints
Officer at:

 

Norfolk Community Health & Care NHS Trust Norwich Community Hospital
Bowthorpe Road Norwich

NR2 3TU

 

Email: [4][email address]

 

If you feel you have exhausted our internal complaints procedure, you also
have the right and may feel you wish to contact the Information
Commissioner’s Office (ICO).

 

Kind regards

 

Melinda Bartha

Governance & Compliance administrator (FOI) 

Quality Support Team – Information Governance

Norfolk Community Health and Care NHS Trust

 

Tel: 01603 272279

Email: [email address]

 

Room 1.40, Woodlands House, Norwich Community Hospital, Bowthorpe Road,
Norwich, NR2 3TU

www.norfolkcommunityhealthandcare.nhs.uk

 

‘Enabling best care for our patients now and into the future’

 

[5]cid:image001.jpg@01D43EAF.C1138D70

 

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