Robert Whittaker

Dear Cambridgeshire County Council,

Under the Freedom of Information Act, please provide me with a copy of the "internal complaints procedure" that you are required to have by regulation 17(1) of the Re-Use of Public Sector Information Regulations (2015) .

I am particularly interested in your policy on acknowledging complaints, target time-scales for determining complaints, and your policy (if any) on keeping complainants informed of your progress and any delays.

Yours faithfully,

Robert Whittaker

FOI, Cambridgeshire County Council

1 Attachment

Dear Mr Whittaker


Re: Freedom of Information Request ref: 6411


We have considered your request under the terms of the Freedom of
Information Act. Please find our response attached.


I hope this information is helpful but if you are unhappy with the service
you have received in relation to your request and wish to make a complaint
or request a review, you should write to Catherine Preston, Information
Governance Manager, at either [Cambridgeshire County Council request email] or by post at Box
SH1001, Shire Hall, Cambridge CB3 0AP within 40 days of the date of this


If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner can be contacted at: Information
Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9
5AF, or via their website:


Generally, the ICO will not undertake a review or make a decision on a
request until the internal review process has been completed.


Yours sincerely


Information Governance Team

Cambridgeshire County Council


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