Dear London North Eastern Railway Limited,

The rollout of automated announcements at LNER stations is by far the slowest rollout of automated announcements i have seen. Newcastle and York seem to be the only ones done so far. This really surprises me as the Worldline system has been used on the railway network for over twenty years so it is not like it is a new system. I think it that it was first installed on the Valley Lines / Wales & Borders / Wales & West / Wessex Trains networks around Cornwall / Devon / Somerset / Wales in around 1997 and 1998 and has been used by multiple operators since so i would not expect issues of a system that has been around for so long. So i am curious what exactly the issues are with the rollout of these Worldline automated announcements.

From speaking to station staff i have been made aware that there are some technical issues and teething issues with the rollout but i am unable to find out any greater details.

Under the Freedom Of Information Act 2000 i would like to request full details of what exactly the issues are that are causing the delays to the Worldline automated announcements being rolled out to your other stations. If it is technical issues i would like to know in greater detail what exactly the issues are. As obviously technical issues could be a lot of things.

Thank you for your help and answers.

Yours faithfully,

Daniel Walsh