Robotic Process Automation

Michael made this Freedom of Information request to King's College Hospital NHS Foundation Trust

This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was successful.

Dear King's College Hospital NHS Foundation Trust,

I am writing to make an information request regarding Robotic Process Automation solutions used at your organisation. Please complete the FOI questions below.

Robotic Process Automation (RPA) is software which can automate manual, computer-based tasks by using virtual workers which mimic the way humans interact with applications on a computer. As a result, RPA can drive efficiencies in corporate services by increasing productivity, reducing staff workload and generating cost savings.

RPA Budgets
1a. Does your organisation have a dedicated budget for investing in RPA? Is yes, please provide your organisations RPA budget for 19/20
1b. To date, how much has the organisation invested in RPA solutions?

RPA Supplier
2a. Does your organisation use a third-party to provide an RPA software solution? If yes, please provide the name of the supplier (e.g. Thoughtonomy, Automation Anywhere, Uipath, Blue Prism etc.)
2b. Please provide a brief description as to the project the RPA provider is undertaking/has undertaken at the organisation (e.g. reporting, system integration, tax management etc.) including which departments within the organisation this is/has been implemented
2c. How many employees (headcount) are involved in the operationalisation of the RPA solution at your organisation post-implementation?
2d. Please state the start and end date of the contract with the supplier
2e. Did the organisation use a framework to procure these services? If yes, please provide the name of the framework
2f. Please provide detail on how the RPA provider has charged the organisation? (e.g. costing by development and consultancy day rates, annual/monthly license fees, additional fees for bespoke services)
2g. What was the annual cost to the organisation for the provision of the RPA solution in 18/19?
2h. Has your organisation seen any quantifiable benefits through the use of your RPA solution provider? Please provide details on the benefits achieved (e.g. reduced time spent on task by X%, saved X amount of hours per task per month, achieved savings of X amount)

Yours faithfully,

Michael

FOI (King's College Hospital NHS Foundation Trust), King's College Hospital NHS Foundation Trust

Dear Sir/Madam  

  

Further to your recent request under the Freedom of Information Act 2000
(the Act).  Please note that to be valid under Section 8 of the Act, a
request must include the requestor’s full name. Please provide your
surname. 

 

Once we have received this your request will be logged and processed in
accordance with the Act.

 

Kind Regards

 

Freedom of Information Officer

King's College Hospital NHS Foundation Trust, Denmark Hill, SE5 9RS

020 3299 9000

[1][King's College Hospital NHS Foundation Trust request email]

   

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King’s College Hospital is part of King’s Health Partners Academic Health
Sciences Centre (AHSC), a pioneering collaboration between King’s College
London, Guy’s and St Thomas’, South London and Maudsley NHS Foundation
Trusts. For more information, visit [2]www.kingshealthpartners.org

 

Living King's Values: Understanding You, Inspiring Confidence in our Care,
Working Together, Always Aiming Higher, Making a Difference in our
Community

 

P please don't print this e-mail unless you really need to.

 

 

 

 

 

 

 

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Dear FOI (King's College Hospital NHS Foundation Trust),

My full name is Michael Vine, please continue with my request.

Yours sincerely,

Michael Vine

FOI (King's College Hospital NHS Foundation Trust), King's College Hospital NHS Foundation Trust

Dear Mr Vine,

 

Further to your request under the Freedom of Information Act 2000 (the
Act) dated 9^th September 2019, I am writing to confirm the information
that the Trust does and does not hold. 

 

The Trust does hold the information you have requested. The text of your
request is repeated below in bold, followed by the Trust’s response.

 

RPA Budgets

1a. Does your organisation have a dedicated budget for investing in RPA?

No

 

RPA Supplier

2a. Does your organisation use a third-party to provide an RPA software
solution?

Yes, Thoughtonomy

 

2b. A brief description as to the project the RPA provider is undertaking
at the organisation.

It is expected that it will perform Patient merges within the Sunrise
Clinical Manager (SCM) Electronic Patient Record (EPR) with the aim of
reducing duplicate records.

 

2c. How many employees (headcount) are involved in the operationalisation
of the RPA solution at your organisation post-implementation?

We are still in the pre-operationalisation phase.

 

2d. Please state the start and end date of the contract with the supplier.

The contract started on 01/04/2019 and runs until 29/03/2021

 

2e. Did the organisation use a framework to procure these services?

Yes. LINK IT.

 

2f. Please provide detail on how the RPA provider has charged the
organisation?

We are still in the initialisation phase.

 

2g. What was the annual cost to the organisation for the provision of the
RPA solution in 18/19?

The Trust does hold the information you have requested, but considers that
release of this information falls within the exemption provided by Section
43 (2) of the Act, on the basis that the information is commercially
sensitive and would be likely to prejudice the commercial interest of
various parties. However we can give a range and say that the capitalised
2 years upfront project cost was in the range of £200-225,000 + VAT
covering 2019 and 2020.  

 

2h. Has your organisation seen any quantifiable benefits through the use
of your RPA solution provider?

It is not in production yet.

 

You can find out more about the Act and other information resources
released by the Trust on our website at: [1]www.kch.nhs.uk

 

If you are dissatisfied with the Trust’s response, you may appeal to us in
the first instance.  For contact details and a copy of our FOI appeal
process, please see our website or email us at [2][King's College Hospital NHS Foundation Trust request email]

 

If you remain dissatisfied, you have the right under section 50 of the Act
to apply to the Information Commissioner to seek resolution to the
matter.  Further details can be found on their website at
[3]www.ico.org.uk  

I hope this fulfils your request and we would welcome you feedback on our
FOI service. Please take the time to complete our Customer Satisfaction
Survey which is available online at the following link:

 

[4]http://www.surveymonkey.com/s/D28MWWQ

 

Kind regards,

 

Freedom of Information Officer

King's College Hospital NHS Foundation Trust, Denmark Hill, SE5 9RS

020 3299 9000

[5][King's College Hospital NHS Foundation Trust request email]

 

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Dear FOI (King's College Hospital NHS Foundation Trust),

Thanks very much for your response. Please could you provide an answer to question 1b, this appears to have been missed off of your response.

Yours sincerely,

Michael Vine

FOI (King's College Hospital NHS Foundation Trust), King's College Hospital NHS Foundation Trust

Dear Mr Vione,

 

Further to your request under the Freedom of Information Act 2000 (the
Act) dated 9^th October 2019, I am writing to confirm the information that
the Trust does and does not hold. 

 

The Trust does hold the information you have requested. The text of your
request is repeated below in bold, followed by the Trust’s response.

 

Thanks very much for your response. Please could you provide an answer to
question 1b, this appears to have been missed off of your response.

1b. To date, how much has the organisation invested in RPA solutions?

 

£258,000

 

Please accept our apologies for omitting to provide this in the Trust’s
original response.

 

You can find out more about the Act and other information resources
released by the Trust on our website at: [1]www.kch.nhs.uk

 

If you are dissatisfied with the Trust’s response, you may appeal to us in
the first instance.  For contact details and a copy of our FOI appeal
process, please see our website or email us at [2][King's College Hospital NHS Foundation Trust request email]

 

If you remain dissatisfied, you have the right under section 50 of the Act
to apply to the Information Commissioner to seek resolution to the
matter.  Further details can be found on their website at
[3]www.ico.org.uk  

I hope this fulfils your request and we would welcome you feedback on our
FOI service. Please take the time to complete our Customer Satisfaction
Survey which is available online at the following link:

 

[4]http://www.surveymonkey.com/s/D28MWWQ

 

Kind regards,

 

Freedom of Information Officer

King's College Hospital NHS Foundation Trust, Denmark Hill, SE5 9RS

020 3299 9000

[5][King's College Hospital NHS Foundation Trust request email]

 

--------------------------------------------------------------------------

King’s College Hospital is part of King’s Health Partners Academic Health
Sciences Centre (AHSC), a pioneering collaboration between King’s College
London, Guy’s and St Thomas’, South London and Maudsley NHS Foundation
Trusts. For more information, visit [6]www.kingshealthpartners.org

 

Living King's Values: Understanding You, Inspiring Confidence in our Care,
Working Together, Always Aiming Higher, Making a Difference in our
Community

 

P please don't print this e-mail unless you really need to.

 

 

 

 

 

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