Road Safety Improvements on the A21 at Hurst Green

The request was partially successful.

Dear Highways England,

In 2014 I understand that the Highways Agency carried out full studies of the A21 junctions with the A229 (known as Coopers Corner) and also at the junction with the A265 to Etchingham.

I understand that safety improvements were devised, and that these proposals included recommendations for roundabouts. A full roundabout at Coopers Corner and a mini roundabout in the centre of Hurst Green at the junction with the A265.

I understand that since this time several updated and new safety proposals have been considered by Highways England, but that these have not been implemented.

I would be grateful if you supply details of these or any related reports or proposals, current or past that concern the A21 and (1) its junction with the A229 and also (2) with its junction with the A265.

Yours faithfully,

A Brown

Highways England, Highways England Company Limited

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Highways England, Highways England Company Limited

2 Attachments

Dear A Brown,

 

Thank you for your email to the Highways England Customer Contact Centre
dated 7 December regarding your Freedom of Information request.

 

Your enquiry has been given the reference number 18588000, please quote
this in any future correspondence regarding this issue.

 

Your Freedom of Information request has been referred to the relevant team
within Highways England and they will respond to you within a maximum of
20 working days.

 

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Kind regards

 

Edwin

 

 

Customer Contact Centre | Advisor

Highways England | National Traffic Operations Centre | 3 Ridgeway,
Quinton Bus. Park | Birmingham | B32 1AF

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[5]Twit

Highways England Company Limited | Registered Office: Bridge House, 1
Walnut Tree Close, Guildford GU1 4LZ | Registered in England and Wales No.
9346363

[6]cid:image002.jpg@01D332C5.6F9D6B10

 

 

 

show quoted sections

Dear Highways England,

Thanks for your note, should you require any clarification of my request please do reach out, likewise if we need to discuss how the extent of information that could be obtained without cost or complexity, I would be most likely happy to amend my request accordingly.

Yours faithfully,

A Brown

Highways England, Highways England Company Limited

This is an automated response:

 

Thank you for your email to Highways England.

 

If you’re reporting a real time issue which requires immediate attention
please call the Customer Contact Centre on 0300 123 5000. 

 

A map of the roads for which we are responsible can be found here
[1]http://www.highways.gov.uk/publications/... If
the road you’re interested in isn’t on this map it will fall under the
jurisdiction of the local authority.  You can find details of local
authorities using the search facility on the gov.uk website
at: [2]https://www.gov.uk/find-your-local-council

 

If your email does relate to an issue on Highways England's network it
will be passed to the relevant team within Highways England and they will
respond to you within a maximum of 15 working days.

 

If you’ve made a request under the Freedom of Information Act we will
respond to you within a maximum of 20 working days. Your request will be
dealt with in line with government guidelines:
[3]https://www.gov.uk/make-a-freedom-of-inf...

 

Please be advised that emails may be monitored for training and quality
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To help us improve our service please click [4]here to complete a short
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Kind regards

 

Highways England Customer Contact Centre.

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Highways England Company Limited | General enquiries: 0300 123 5000
|National Traffic Operations Centre, 3 Ridgeway, Quinton Business Park,
Birmingham B32 1AF |
[5]https://www.gov.uk/government/organisati... |
[6][Highways England request email]

 

Registered in England and Wales no 9346363 | Registered Office: Bridge
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Thoburn, Ian, Highways England Company Limited

3 Attachments

Dear A Brown

Please find attached response to your FOI request about Safety
improvements on the A21

Regards

Ian Thoburn

 

 

show quoted sections

Dear Mr Thoburn,

Many thanks for providing this information and also for signposting other key documents - I will review these with great interest as they show that a lot of thinking has already been done.

I believe the appendix within the Feasibility Study Report, which contains details of the proposals requested in the original FOI request is missing, would be grateful if you could supply please. It's labelled within the provided report as Appendix A, Proposed Safety Accessibility and Sustainability Improvements:
HE553662-MOU-GEN-A21-DR-Z-100-01
HE553662-MOU-GEN-A21-DR-Z-100-02
HE553662-MOU-GEN-A21-DR-Z-100-03
HE553662-MOU-GEN-A21-DR-Z-100-04
HE553662-MOU-GEN-A21-DR-Z-100-05
HE553662-MOU-GEN-A21-DR-Z-100-06
HE553662-MOU-GEN-A21-DR-Z-100-07

Yours sincerely,

A Brown

Thoburn, Ian, Highways England Company Limited

I am sorry for the missing drawings
I will ask my colleague for an electronic copy and I hope to forward these by the end of the week.
Ian Thoburn

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Thoburn, Ian, Highways England Company Limited

1 Attachment

Please find attached appendix A as requested
Ian Thoburn

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Dear Mr Thoburn,

many thanks for your swift response and for providing the missing appendix, unfortunately these diagrams also seem to reference the schemes requested in the original FOI request, but stop short of actually providing the detail which I assume must be in separate documents. I would be grateful if these could be tracked down.

For clarity, these are refereed across these documents as:

"Coopers Corner, proposed A229 roundabout NMU improvements BBMM JV"

and

"Hurst Green Proposed A265 mini roundabout BBMM JV"

Many thanks for your assistance,

Kind regards,

A Brown

Thoburn, Ian, Highways England Company Limited

1 Attachment

Dear A Brown
Please find our response to your request under FOI for documents as referred below
Regards

Ian Thoburn
Highways England | Bridge House | 1 Walnut Tree Close | Guildford | Surrey | GU1 4LZ
Web: http://www.highways.gov.uk

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Dear Highways England Company Limited,

I am writing to request an internal review of Highways England Company Limited's handling of my FOI request 'Road Safety Improvements on the A21 at Hurst Green'.

As we discussed on the telephone, whilst I do understand that Highways England has changed service providers, given the documents in question were been referenced in May 2016 and were commissioned by Highways England, it does seem that the documents I have requested should have been retained by Highways England as they were your property , paid for, and are still relevant and likely well within the terms of your organisation's document retention policy.

For reference the apparently missing documents are any documents that make up the schemes, as they are referenced as being part of an appendix of other documents that have been supplied, (but not all of the appendixes) it would seem that these documents do exist, but have not been retained by Highways England:

"Coopers Corner, proposed A229 roundabout NMU improvements BBMM JV"
"Hurst Green Proposed A265 mini roundabout BBMM JV"

As we discussed, it would seem that contacting your former service provider, or reviewing whether a proper document handover was completed as per any contract would enable these documents to be found.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/r...

Yours faithfully,

A Brown

Highways England, Highways England Company Limited

This is an automated response:

 

Thank you for your email to Highways England.

 

If you’re reporting a real time issue which requires immediate attention
please call the Customer Contact Centre on 0300 123 5000. 

 

A map of the roads for which we are responsible can be found here
[1]http://www.highways.gov.uk/publications/... If
the road you’re interested in isn’t on this map it will fall under the
jurisdiction of the local authority.  You can find details of local
authorities using the search facility on the gov.uk website
at: [2]https://www.gov.uk/find-your-local-council

 

If your email does relate to an issue on Highways England's network it
will be passed to the relevant team within Highways England and they will
respond to you within a maximum of 15 working days.

 

If you’ve made a request under the Freedom of Information Act we will
respond to you within a maximum of 20 working days. Your request will be
dealt with in line with government guidelines:
[3]https://www.gov.uk/make-a-freedom-of-inf...

 

Please be advised that emails may be monitored for training and quality
assurance purposes.

 

To help us improve our service please click [4]here to complete a short
survey.

 

Kind regards

 

Highways England Customer Contact Centre.

This email may contain information which is confidential and is intended
only for use of the recipient/s named above. If you are not an intended
recipient, you are hereby notified that any copying, distribution,
disclosure, reliance upon or other use of the contents of this email is
strictly prohibited. If you have received this email in error, please
notify the sender and destroy it.

 

Highways England Company Limited | General enquiries: 0300 123 5000
|National Traffic Operations Centre, 3 Ridgeway, Quinton Business Park,
Birmingham B32 1AF |
[5]https://www.gov.uk/government/organisati... |
[6][Highways England request email]

 

Registered in England and Wales no 9346363 | Registered Office: Bridge
House, 1 Walnut Tree Close, Guildford, Surrey GU1 4LZ 

 

Consider the environment. Please don't print this e-mail unless you really
need to.

References

Visible links
1. http://www.highways.gov.uk/publications/...
http://www.highways.gov.uk/publications/...
2. https://www.gov.uk/find-your-local-council
https://www.gov.uk/find-your-local-council
3. https://www.gov.uk/make-a-freedom-of-inf...
https://www.gov.uk/make-a-freedom-of-inf...
4. https://www.surveymonkey.co.uk/r/HECCC
5. https://www.gov.uk/government/organisati...
6. mailto:[Highways England request email]

FOI Advice, Highways England Company Limited

Dear A Brown

 

I refer to your request for an internal review dated 2 February 2018 in
relation to a Freedom of Information request seeking “details of these or
any related reports or proposals, current or past that concern the A21 and
(1) its junction with the A229 and also (2) with its junction with the
A265”.

 

Some of the information was provided to you on the 9 January but following
a telephone conversation with my colleague you were informed that not all
the information was available to us because we had changed service
providers.

 

In your request for an internal review, you have asked us to obtain that
information from our previous service providers. I have asked the team
that handled your initial request to see whether they can obtain access to
it. I have been informed that when the contract ended, a set of hard
drives were passed over to us as part of the handover process. We have
searched the hard drives for the information you are seeking but
unfortunately we have not been able to locate it. In addition, we have
asked our current service providers to conduct a search and have also
checked our records to establish whether it has been stored elsewhere.
Again, we have been unable to locate the information and therefore I
consider that we no longer hold it.

 

Please accept my apologies for not being able to provide this information
to you. I have asked colleagues, who handled your initial request, to
bring this issue to the attention of our contracts performance team to
avoid this from occurring again.

 

If you are unhappy with the way we have handled your request you may ask
for an internal review within 2 months of the date of this response for
Freedom of Information requests and within 40 days for Environmental
Information Regulations requests.      

Our internal review process is available at:
[1]https://www.gov.uk/government/organisati...
 

If you require a print copy, please phone the Information Line on 0300 123
5000; or e-mail [2][Highways England request email]. You should contact me if
you wish to complain.

 

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner can be contacted at:

 

            Information Commissioner’s Office

            Wycliffe House

            Water Lane

            Wilmslow

            Cheshire

            SK9 5AF

 

Yours sincerely

 

Layla Beckett, Freedom of Information Officer
Highways England | Piccadilly Gate | Store Street | Manchester | M1 2WD
Web: [3]http://www.highways.gov.uk

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