Thank you for contacting the Parliamentary and Health Service Ombudsman’s
(PHSO) Information Rights team. This is to confirm we have received your
request.
If you have made a request for information (either a Freedom of
Information request, a Subject Access request or a Material Evidence
request), you will receive an acknowledgement email/letter when your case
has been created on our system. You will also be provided with a unique
reference number relating to your information request -please use this
reference number in correspondence with us.
If your enquiry is a case-related question/concern that does not relate to
an information request, please refer this enquiry to your assigned
caseworker.
For all other enquiries that do not relate to information requests, please
refer this to our dedicated enquiries email address:
[email address]
Yours sincerely,
Information Rights
Office of the Parliamentary and Health Service Ombudsman
CityGate
47-51 Mosley Street
Manchester
M2 3HQ
E: [PHSO request email]
W: www.ombudsman.org.uk
Want to know more about your information rights? Read our privacy policy:
Our privacy policy: What happens to the information you give us |
Parliamentary and Health Service Ombudsman (PHSO)

09/11/2023

Dear S Hope,

PHSO Reference 00001529

Acknowledgement of your request for information

Thank you for your correspondence of 09 November 2023.

Your correspondence will be handled as a request under the Freedom of
Information Act 2000. We aim to issue a full response by 08 December 2023.

If we require further information or cannot meet this deadline, we will
let you know.

You may find the information you are looking for on our website as part of
our  [1]Publication Scheme or [2]Casework.

To find out more about how we handle your personal data and information
requests, please see our [3]Privacy Policy.

Yours sincerely

Information Rights
Office of the Parliamentary and Health Service Ombudsman
CityGate
47-51 Mosley Street
Manchester
M2 3HQ

E: [4][PHSO request email]

W: [5]www.ombudsman.org.uk

Want to know more about your information rights? Read our privacy notice

References

Visible links
1. https://www.ombudsman.org.uk/about-us/co...
2. https://decisions.ombudsman.org.uk/
3. https://www.ombudsman.org.uk/about-us/co...
4. mailto:[PHSO request email]
5. http://www.ombudsman.org.uk/
http://www.ombudsman.org.uk/

Dear S Hope,
Thank you for your request for information from the Parliamentary and
Health Service Ombudsman. Your request has been handled in accordance with
the Freedom of Information Act 2000. about :

Please provide a copy of the PHSO risk management policy for casework.

Our Response:

PHSO holds the information requested.

Please find attached documents:
Assessing risk in casework document.
Service Model Policy and Guidance: main guidance

We hope that this information is useful.

If you believe we have made an error in the way we have processed your
information request, it is open to you to request an internal review. You
can do this by writing to us by post or by email to
[1][PHSO request email]. You will need to specify what the
nature of the issue is and we can consider the matter further. Beyond
that, it is open to you to complain to the Information Commissioner’s
Office ([2]www.ico.org.uk).

Yours sincerely

Freedom of Information/Data Protection Team

Parliamentary and Health Service Ombudsman

PHSO CityGate

47-51 Mosley Street

Manchester

M2 3HQ

E: [3][PHSO request email]

W: [4]www.ombudsman.org.uk

Want to know more about your information rights? Read our privacy notice

References

Visible links
1. mailto:[PHSO request email]
2. http://www.ico.org.uk/
3. mailto:[PHSO request email]
4. http://www.ombudsman.org.uk/
http://www.ombudsman.org.uk/