Risk Assessments Leicester Square

I Madder made this Freedom of Information request to Transport for London

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Dear Transport for London,

RISK ASSESSMENTS LEICESTER SQUARE

Recently I have been travelling through this station and have not at any point seen any staff in attendance, yet I have seen the ticket gates remain in full operation.

I am therefore requesting the following information:
1. The LUL rulebook sections which details the operation of Automatic Ticket Gates (ATG's).
2.1 The minimum staffing level of Leicester Square station when the ATG's are in operation.
2.2 and when the ATG's are not in operation.
2.3 and what happens when the levels mentioned in 2.1 and 2.2 are not met.
2.4 the agreed locations where staff must be present, eg to have the most optimin view of the ATGs.
3. At what point must the gates be left in the 'open' position, in relation to Leicester Square.
4. The risk assessments for the ATG's at Leicester Square.
5. What must happen when a person (such as myself) or persons get stuck in an ATG.
5.1 What would the penalty to me be, if I pressed the Emergency plunger when I witness someone stuck in the paddles of the ATG's.
6. How do I contact staff at a station where there are no staff clearly present.

The Act provides a duty on public bodies such as yourself to assist requester, such as myself.

Yours faithfully,

I Madder

FOI, Transport for London

Dear I Madder

 

TfL Ref: FOI-0847-1920

 

Thank you for your email received by Transport for London (TfL) on 22 June
2019.

 

Your request will be processed in accordance with the requirements of the
Freedom of Information Act and TfL’s information access policy. 

 

A response will be sent to you by 22 July 2019.

 

We publish a substantial range of information on our website on subjects
including operational performance, contracts, expenditure, journey data,
governance and our financial performance. This includes data which is
frequently asked for in FOI requests or other public queries. Please check
[1]http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

 

We will publish anonymised versions of requests and responses on the
[2]www.tfl.gov.uk website. We will not publish your name and we will send
a copy of the response to you before it is published on our website.

 

In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.

Yours sincerely

 

Eva Hextall

FOI Case Officer

 

FOI Case Management Team

General Counsel

Transport for London

 

 

 

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Lewis Western left an annotation ()

I asked a friend about this. He said It is not possible that there were no staff at that station, you probably didn't see them or they were dealing with an incident. Typically on the wide gate is left open when unattended but this doesn't count for when they've briefly walked away, for example to assist someone on ticket machines, and in the event of an incident this can be forgotten. Staff don't have to stand anywhere specific. If you get stuck, you've probably been a lemon but should push yourself away from the gates. All gates have a breakthough force which when pushed hard enough, will open, and some styles of gates will open themselves after 2 minutes of something being blocked inside. If it's luggage, just push it down and out, if it's people, step back. It's extremely rare someone gets so stuck that they cannot either move forward or back. If no staff can be seen, there are help points available, and I know there is one in the LSQ ticket hall.

FOI, Transport for London

Dear I Madder

 

TfL Ref: FOI-0847-1920

 

Thank you again for your request. I have spoken to our colleagues in LU
and the Area Manager for Leicester Square has offered to meet with you or
call you to discuss the issues you’ve raised. Please let me know if this
approach would be of interest to you.  In the meantime, I have put your
request on hold, until I hear from you.

 

You can email us directly at FOI ‘at’ tfl.gov.uk, quoting the above
reference number. Our contact details can also be found on our website at
[1]https://tfl.gov.uk/corporate/transparenc...

 

Yours sincerely

 

Eva Hextall

FOI Case Officer

 

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FOI, Transport for London

3 Attachments

Dear I Madder

 

TfL Ref: FOI-0847-1920

 

Thank you for your email received by Transport for London (TfL) on 22 June
2019.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and our information access policy.  I can
confirm we hold some of the information you require. You asked for:

 

Recently I have been travelling through this station and have not at any
point seen any staff in attendance, yet I have seen the ticket gates
remain in full operation.

 

I am therefore requesting the following information:

 

1.    The LUL rulebook sections which details the operation of Automatic
Ticket Gates (ATG's).

 

The LUL rule books do not mention the operation of ticket gates because
they only cover safety critical operations, rules and procedures. The
ticket gates on our stations are deemed as low risk.

 

The management of the gateline is however mentioned in our Ticketing and
Revenue, Book 8, ’Helping Customers’. Attached is the relevant section for
guidance to staff on the gateline.

 

2.1 The minimum staffing level of Leicester Square station when the ATG's
are in operation.

Minimum staffing levels at our stations only relate to emergency
situations and evacuations and do not apply to the management of the
ticket gates. Different times of the day will require different minimum
staffing levels but these are related to emergency purposes only, so if a
station falls below the minimum staffing level requirement then the
station has to close.

 

2.2 and when the ATG's are not in operation.

 

Does not apply. Please see 2.1

 

2.3 and what happens when the levels mentioned in 2.1 and 2.2 are not met.

 

Please see 2.1

 

2.4 the agreed locations where staff must be present, eg to have the most
optimum view of the ATGs.

 

·         Leicester Square station does not have exact agreed locations
where staff must be present otherwise there would not be any flexibility
in the management of the station. Instead, staff are priorities based on
need. For example, during busy periods, staff may be required to deal with
numerous incidents that happen at the station.

·         Staff are also prioritised on a risk basis and ticket gates are
considered a low risk. This is because it is rare that a customer will
injure themselves on the gates and if, on the rare occurrence that they
do, the nature of the injury would be minor.

·         However, a member of staff should always be in the vicinity of
the gateline. This could mean assisting at the nearby ticket machines. If
for any reason there was absolutely no staff available to be in the
vicinity of the gateline, then staff would leave the ticket gates open. To
the Area Manager’s knowledge this has never happened at Leicester Square
station.

·         In addition, Leicester Square has a Station Control Room
situated in between both gate lines which is visible to customers and is
staffed 24/7.

·         During a busy period, if a customer’s ticket does not work
properly in a ticket gate then the customer will usually have to step back
and locate a member of staff because we don’t have a staff member located
at every individual ticket gate.

·         As per the attached gateline guidance, staff are advised to
‘monitor customer flows and manage the gateline to avoid congestion and
overcrowding’

 

3.    At what point must the gates be left in the 'open' position, in
relation to Leicester Square.

 

See 2.4

 

4.    The risk assessments for the ATG's at Leicester Square.

 

Please find the Customer Risk Assessment for Leicester Square station
attached – hazard 7 covers a person getting stuck in a ticket gate.

 

5.    What must happen when a person (such as myself) or persons get stuck
in an ATG.

 

See 2.4

 

5.1 What would the penalty to me be, if I pressed the Emergency plunger
when I witness someone stuck in the paddles of the ATG's.

 

We do not encourage customers to use any station equipment as they are not
trained to do so. Operating the Emergency Plunger could introduce
additional risks to the station as they are key in how congestion is
managed.

 

If you witness someone get stuck in a ticket gate then please alert a
member of staff as there should always be someone in the immediate
vicinity of the gateline who is able to help.

 

6.    How do I contact staff at a station where there are no staff clearly
present.

 

There are always staff present at the station. There should always be
someone in the immediate vicinity of the gateline and the station control
room in the centre of the ticket hall is staffed 24/7.

 

As I said before, the Area Manager for Leicester Square has offered to
meet with you or call you to discuss the issues you’ve raised. You can
email us directly to arrange this at FOI ‘at’ tfl.gov.uk, quoting the
above reference number. Our contact details can also be found on our
website at
[1]https://tfl.gov.uk/corporate/transparenc...

 

If this is not the information you are looking for, or if you are unable
to access it for some reason, please do not hesitate to contact me.

 

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

 

Yours sincerely

 

Eva Hextall

FOI Case Officer

 

FOI Case Management Team

General Counsel

Transport for London

 

 

 

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