Right Of The Complainant To Turn To The Secretary Of State For Intervention

Waiting for an internal review by Department of Health and Social Care of their handling of this request.

Dear Department of Health,

The police explain that if I am not happy with the care or treatment I have received or have been refused treatment, I have the right to complain, have right to have my complaint investigated and, be given a full and prompt reply. I was invited to make complaint to the Department of Health some years ago. Despite letters and email messages, the Department fails to confirm whether or not my complaint was investigated.

Trying to escalate my complaint does not help. I would guess referring it to the Ombudsman would only aggravate the situation.

Would you kindly identify any information you hold (a policy document or something else) which identifies the right of the complainant to turn to the Secretary of State for intervention where it can be shown that Department staff act deliberately to frustrate a remedy.

As a general query, does the Department recognise the difficulties some complainants face in making a complaint. Do policies exist dealing with the same?

Yours faithfully,
dominic

Dear Department of Health and Social Care,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Department of Health and Social Care's handling of my FOI request 'Right Of The Complainant To Turn To The Secretary Of State For Intervention'.

REASON: because it appears, the doH choose not to respond. I attach the original query.

dominic be 13 December 2017
Delivered
Dear Department of Health,
The police explain that if I am not happy with the care or treatment I have received or have been refused treatment, I have the right to complain, have right to have my complaint investigated and, be given a full and prompt reply. I was invited to make complaint to the Department of Health some years ago. Despite letters and email messages, the Department fails to confirm whether or not my complaint was investigated.
Trying to escalate my complaint does not help. I would guess referring it to the Ombudsman would only aggravate the situation.
Would you kindly identify any information you hold (a policy document or something else) which identifies the right of the complainant to turn to the Secretary of State for intervention where it can be shown that Department staff act deliberately to frustrate a remedy.
As a general query, does the Department recognise the difficulties some complainants face in making a complaint. Do policies exist dealing with the same?
Yours faithfully,
dominic

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/r...

Yours faithfully,

dominic be

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