Reviews of outsourced housing benefit decisions

The request was successful.

Dear Solihull Metropolitan Borough Council,

I would like to request the following information:

1, the number of checks undertaken by the council of outsourced housing benefit decisions over the last two years
2, the proportion of checked decisions that were considered by the council to be erroneous
3, the efforts made by outsourced providers to prevent such errors from recurring.

Such checks are required under the Contracting Out (Functions of Local Authorities: Income-Related Benefits) Order 2002, rule 4.

Thank you.

Yours faithfully,

Robert Thomas

FOI Information Governance Team,

Information request
Our reference: 5309088
 

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Dear Mr Thomas
 
Freedom of Information Act 2000
 
Thank you for your request for information that was received on 14
November 2019, the details of which are given below:
 
I would like to request the following information:

1, the number of checks undertaken by the council of outsourced housing
benefit decisions over the last two years
2, the proportion of checked decisions that were considered by the council
to be erroneous
3, the efforts made by outsourced providers to prevent such errors from
recurring.

Such checks are required under the Contracting Out (Functions of Local
Authorities: Income-Related Benefits) Order 2002, rule 4.
 
We are dealing with your request under the Freedom of Information Act
2000  and aim to send a response by 13 December 2019. If we decide a fee
may be payable in this case, we will send you a fee notice and will
require payment before proceeding with your request.
 
The Freedom of Information Act 2000 may restrict the release of some or
all of the information you have requested. We will carry out an assessment
and if any exemptions apply to some or all of it, then we might not
provide that information to you. We will inform you if this is the case
and advise you of your rights to request an internal review and to
complain to the Information Commissioner's Office (ICO).
 
 
Yours sincerely
 
 
Teresa Evans
Corporate Information Governance Officer
Corporate Information Governance Team
Solihull Council

Tel: 0121 704 6169
[1]www.solihull.gov.uk
 
NOTE: Please do not edit the subject line when replying to this email.

References

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FOI Information Governance Team,

1 Attachment

Information request
Our reference: 5309088
 

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Dear Mr Thomas
 
Thank you for your request for information received on 14 November 2019;
please find our response attached to this email. 
 
 
Yours sincerely
 
 
Belinda Swinbank
Information Governance Assistant
Information Governance
Solihull Council

Tel: (0121) 704 6412
[1]www.solihull.gov.uk
 
NOTE: Please do not edit the subject line when replying to this email.

References

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