Review of Complex Needs Care Packages.

The request was partially successful.

Dear Neath Port Talbot County Borough Council,

Please will you provide information regarding the ongoing review of Complex needs Healthcare Packages being undertaken in the Neath Port Talbot Council Area.
The review,initiated by the Western Bay Partnership in 2014, with a target of savings to be made, set at 10%. ( Cumulative total across Western Bay currently reported as approx £5 million savings).

A. --- Please indicate how many complex needs care cases have been reviewed to date, and how many remain to be completed, in the Neath Port Talbot Council area.?
B. -- Please indicate which element of the existing complex needs care packages that have been reduced following reassessment ,has produced the greatest cost reduction to the existing Neath Port Talbot budget costs.
C. -- With The Leader of the Council Councillor Rob Jones , now Chairman of the Western Bay Partnership, could you please advise how Neath Port Talbot residents are informed of the significant changes being made to their Health & Social care services.? & does your Council print and/or distribute the regular Quarterly Newsletters produced by the Western Bay Office.?

Yours faithfully,

DAVID HAWKER

FOI Team, Neath Port Talbot County Borough Council

Thank you for your Freedom of Information request received today, 11th December, 2018.    We are generally required by the Freedom of Information Act 2000 to provide you with a response promptly, and within no more than 20 working days of receipt of a request, which will be on or before   
14th January 20 19 (this date takes into account the Christmas and New Year Bank Holidays). If we require any clarification or further details we will contact you as soon as possible, if this is the case then the timescale for response specified above may be subject to change.  If you have any queries, please do not hesitate to contact this team.

FOI Team
[Neath Port Talbot County Borough Council request email]

We welcome correspondence in Welsh and will deal with Welsh and English correspondence to the same standards and timescales.
Croesewir gohebiaeth yn y Gymraeg a byddwn yn ymdrin â gohebiaeth Gymraeg a Saesneg i’r un safonau ac amserlenni

This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed.  If you have received this email in error, please notify the sender immediately. Please note also that there is no guarantee that this email or any attachment is virus free or has not been intercepted or amended.
Mae'r e-bost hwn ac unrhyw ffeiliau a drosglwyddir gydag ef yn gyfrinachol ac at ddefnydd yr unigolyn neu'r corff y cyfeiriwyd hwy atynt yn unig. Os ydych wedi derbyn yr e-bost hwn mewn camgymeriad, dylech hysbysu'r person a anfonodd yr e-bost ar unwaith. Hefyd, sylwer nad oes unrhyw sicrwydd nad yw'r e-bost hwn neu unrhyw ymgysylltiad yn rhydd o firws ac nad yw chwaith wedi'i ryng-gipio na'i newid.

show quoted sections

Yvonne Jenkins, Neath Port Talbot County Borough Council

6 Attachments

Good afternoon,

 

With reference to your request for information under the Freedom of
Information Act, I acknowledge receipt of your request which was received
11^th December 2018.  Your enquiry is being dealt with by Community Care &
Adult Services who will respond as soon as possible. 

 

Please note our offices will be closed from 21^st December 2018 until 2^nd
January 2019.

 

Kind regards

Yvonne

 

 

Yvonne Jenkins

Directorate Support Coordinator

Directorate Support Team

Tel: 01639 763035

 
Neath Port Talbot County Borough Council/ Cyngor Bwrdeistref Sirol Castell-nedd Port Talbot Tel/ Ffôn: 01639 763035
 

We welcome correspondence in Welsh and will deal with Welsh and English correspondence to the same standards and timescales.

Croesewir gohebiaeth yn y Gymraeg a byddwn yn ymdrin â gohebiaeth Gymraeg a Saesneg i’r un safonau ac amserlenni
[1]http://kneath.co.uk/~paul/email_assets/s...
[2]http://kneath.co.uk/~paul/email_assets/s...
[3]http://kneath.co.uk/~paul/email_assets/s... [4]http://kneath.co.uk/~paul/email_assets/s... [5]http://kneath.co.uk/~paul/email_assets/s... [6]http://kneath.co.uk/~paul/email_assets/s...

This email and any files transmitted with it are confidential and intended
solely for the use of the individual or entity to whom they are
addressed.  If you have received this email in error, please notify the
sender immediately. Please note also that there is no guarantee that this
email or any attachment is virus free or has not been intercepted or
amended.

Mae'r e-bost hwn ac unrhyw ffeiliau a drosglwyddir gydag ef yn gyfrinachol
ac at ddefnydd yr unigolyn neu'r corff y cyfeiriwyd hwy atynt yn unig. Os
ydych wedi derbyn yr e-bost hwn mewn camgymeriad, dylech hysbysu'r person
a anfonodd yr e-bost ar unwaith. Hefyd, sylwer nad oes unrhyw sicrwydd nad
yw'r e-bost hwn neu unrhyw ymgysylltiad yn rhydd o firws ac nad yw chwaith
wedi'i ryng-gipio na'i newid.

 

 

This message has been scanned for malware by Forcepoint. [7]www.forcepoint.com

References

Visible links
1. http://www.npt.gov.uk/
4. https://www.facebook.com/NeathPortTalbot...
5. https://twitter.com/NPTCouncil
6. https://www.youtube.com/user/NeathPortTa...
7. http://www.forcepoint.com/

Dear Neath Port Talbot County Borough Council,

Please will you review my Freedom of Information request, and your absence of a reply within the expected statutory time limit, and inform me as soon as possible when you expect to supply the information.?

Yours faithfully,

DAVID HAWKER

FOI Team, Neath Port Talbot County Borough Council

Dear Sir,

Thank you for your email which I confirm has been forwarded to the relevant Officer and who return to you direct.

Yours faithfully,
FOI Team
[Neath Port Talbot County Borough Council request email]

We welcome correspondence in Welsh and will deal with Welsh and English correspondence to the same standards and timescales.
Croesewir gohebiaeth yn y Gymraeg a byddwn yn ymdrin â gohebiaeth Gymraeg a Saesneg i’r un safonau ac amserlenni

This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed.  If you have received this email in error, please notify the sender immediately. Please note also that there is no guarantee that this email or any attachment is virus free or has not been intercepted or amended.
Mae'r e-bost hwn ac unrhyw ffeiliau a drosglwyddir gydag ef yn gyfrinachol ac at ddefnydd yr unigolyn neu'r corff y cyfeiriwyd hwy atynt yn unig. Os ydych wedi derbyn yr e-bost hwn mewn camgymeriad, dylech hysbysu'r person a anfonodd yr e-bost ar unwaith. Hefyd, sylwer nad oes unrhyw sicrwydd nad yw'r e-bost hwn neu unrhyw ymgysylltiad yn rhydd o firws ac nad yw chwaith wedi'i ryng-gipio na'i newid.

show quoted sections

Yvonne Jenkins, Neath Port Talbot County Borough Council

7 Attachments

Good afternoon,

 

Further to your recent request under the Freedom of Information Act,
please see our response attached:-

 

 

If you are dissatisfied with the response to your request, under the
Authority’s FOI Policy, you may appeal in writing setting out the reasons
why you think the decision is erroneous, to the Authority’s Monitoring
Officer at the following address:-

Head of Legal Services & Monitoring Officer

Civic Centre

Port Talbot

SA13 1PJ

 

Please be advised that in the event that you decide to appeal to the
Monitoring Officer and are dissatisfied with his response, you are
entitled under the FOI legislation to appeal directly to the Information
Commissioner, whose address is:-

 

Wycliffe House

Water Lane

Wilmslow

SK9 4AF

Website: [1]www.ico.org.uk.

 

 

Yvonne Jenkins

Directorate Support Coordinator

Directorate Support Team

Tel: 01639 763035

 
Neath Port Talbot County Borough Council/ Cyngor Bwrdeistref Sirol Castell-nedd Port Talbot Tel/ Ffôn: 01639 763035
 

We welcome correspondence in Welsh and will deal with Welsh and English correspondence to the same standards and timescales.

Croesewir gohebiaeth yn y Gymraeg a byddwn yn ymdrin â gohebiaeth Gymraeg a Saesneg i’r un safonau ac amserlenni
[2]http://kneath.co.uk/~paul/email_assets/s...
[3]http://kneath.co.uk/~paul/email_assets/s...
[4]http://kneath.co.uk/~paul/email_assets/s... [5]http://kneath.co.uk/~paul/email_assets/s... [6]http://kneath.co.uk/~paul/email_assets/s... [7]http://kneath.co.uk/~paul/email_assets/s...

This email and any files transmitted with it are confidential and intended
solely for the use of the individual or entity to whom they are
addressed.  If you have received this email in error, please notify the
sender immediately. Please note also that there is no guarantee that this
email or any attachment is virus free or has not been intercepted or
amended.

Mae'r e-bost hwn ac unrhyw ffeiliau a drosglwyddir gydag ef yn gyfrinachol
ac at ddefnydd yr unigolyn neu'r corff y cyfeiriwyd hwy atynt yn unig. Os
ydych wedi derbyn yr e-bost hwn mewn camgymeriad, dylech hysbysu'r person
a anfonodd yr e-bost ar unwaith. Hefyd, sylwer nad oes unrhyw sicrwydd nad
yw'r e-bost hwn neu unrhyw ymgysylltiad yn rhydd o firws ac nad yw chwaith
wedi'i ryng-gipio na'i newid.

 

 

This message has been scanned for malware by Forcepoint. [8]www.forcepoint.com

References

Visible links
1. http://www.ico.gov.uk/
http://www.ico.gov.uk/
2. http://www.npt.gov.uk/
5. https://www.facebook.com/NeathPortTalbot...
6. https://twitter.com/NPTCouncil
7. https://www.youtube.com/user/NeathPortTa...
8. http://www.forcepoint.com/

Craig Griffiths, Neath Port Talbot County Borough Council

7 Attachments

Dear Mr Hawker

 

I understand you have now received a copy of the response to your Freedom
of Information Request of the 11^th December 2018.

 

I understand that might have been some concern regarding the timescale of
your response.

 

Although the Council strives to respond to Freedom of Information request
as promptly as possible, as indeed the legislation requires us to, the
legislation recognises that as a maximum the Council would have 20 working
days to respond.

 

With this particular request, given the offices were closed between the
period from the 21^st December until the 2^nd January 2019, the Council
would regard the 20 working day period as expiring on the 17^th January
2019 and therefore the response would have been within that timescale. I
understand that this was indicated in an email to yourself on the 11^th
December 2018 and I was unsure whether in fact you might have received
this email.

 

Given that you have now received the information, I wonder whether you
would wish to confirm a review of any aspect of the information provided
to you and if so I would be grateful if you could advise and I will
proceed to undertake a formal review of the original decision and the
release of information.

 

Yours sincerely

 

Head of Legal Services

 

Pennaeth Gwasanaethau Cyfreithiol / Head of Legal Services

Gwasanaethau Cyfreithiol / Legal Services

Cyngor Bwrdeistref Sirol Castell Nedd Port Talbot / Neath Port Talbot
County Borough Council

Y Ganolfan Ddinesig / Civic Centre

Port Talbot

SA13 1PJ

 

[1]http://kneath.co.uk/~paul/email_assets/s...
[2]http://kneath.co.uk/~paul/email_assets/s...
[3]http://kneath.co.uk/~paul/email_assets/s... [4]http://kneath.co.uk/~paul/email_assets/s... [5]http://kneath.co.uk/~paul/email_assets/s... [6]http://kneath.co.uk/~paul/email_assets/s...

 

We welcome correspondence in Welsh and will deal with Welsh and English
correspondence to the same standards and timescales.

 

Croesewir gohebiaeth yn y Gymraeg a byddwn yn ymdrin â gohebiaeth Gymraeg
a Saesneg i’r un safonau ac amserlenni

 

This email and any files transmitted with it are confidential and intended
solely for the use of the individual or entity to whom they are addressed.
If you have received this email in error, please notify the sender
immediately. Please note also that there is no guarantee that this email
or any attachment is virus free or has not been intercepted or amended.

 

Mae'r e-bost hwn ac unrhyw ffeiliau a drosglwyddir gydag ef yn gyfrinachol
ac at ddefnydd yr unigolyn neu'r corff y cyfeiriwyd hwy atynt yn unig. Os
ydych wedi derbyn yr e-bost hwn mewn camgymeriad, dylech hysbysu'r person
a anfonodd yr e-bost ar unwaith. Hefyd, sylwer nad oes unrhyw sicrwydd nad
yw'r e-bost hwn neu unrhyw ymgysylltiad yn rhydd o firws ac nad yw chwaith
wedi'i ryng-gipio na'i newid.

 

This message has been scanned for malware by Forcepoint. [7]www.forcepoint.com

References

Visible links
1. http://www.npt.gov.uk/
4. https://www.facebook.com/NeathPortTalbot...
5. https://twitter.com/NPTCouncil
6. https://www.youtube.com/user/NeathPortTa...
7. http://www.forcepoint.com/

Dear Neath Port Talbot County Borough Council,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Neath Port Talbot County Borough Council's handling of my FOI request 'Review of Complex Needs Care Packages.'.

Many thanks for the detailed answers provided to my request. However, may i ask for clarification upon your reply to one of my question, which does does indicate the information requested.? -----
--- Which particular element of the reduced cost care package, following reassessment, has produced the greatest savings for Neath Port Talbot .?

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/r...

Yours faithfully,

DAVID HAWKER

FOI Team, Neath Port Talbot County Borough Council

Dear Sir,

Thank you for your email which I confirm has been forwarded, as requested, to the person who undertakes reviews of Freedom of Information request.

Yours faithfully,

FOI Team
[Neath Port Talbot County Borough Council request email]

We welcome correspondence in Welsh and will deal with Welsh and English correspondence to the same standards and timescales.
Croesewir gohebiaeth yn y Gymraeg a byddwn yn ymdrin â gohebiaeth Gymraeg a Saesneg i’r un safonau ac amserlenni

This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed.  If you have received this email in error, please notify the sender immediately. Please note also that there is no guarantee that this email or any attachment is virus free or has not been intercepted or amended.
Mae'r e-bost hwn ac unrhyw ffeiliau a drosglwyddir gydag ef yn gyfrinachol ac at ddefnydd yr unigolyn neu'r corff y cyfeiriwyd hwy atynt yn unig. Os ydych wedi derbyn yr e-bost hwn mewn camgymeriad, dylech hysbysu'r person a anfonodd yr e-bost ar unwaith. Hefyd, sylwer nad oes unrhyw sicrwydd nad yw'r e-bost hwn neu unrhyw ymgysylltiad yn rhydd o firws ac nad yw chwaith wedi'i ryng-gipio na'i newid.

show quoted sections

Craig Griffiths, Neath Port Talbot County Borough Council

6 Attachments

Dear Mr Hawker

 

I am in receipt of your request for a review of the FOI Response provided.

 

In discussion with the Council’s Social Services Directorate as part of
this review, they have asked if you could provide some clarification as to
what you are referring to here so they can ensure they are providing you
with the necessary information?

 

I would be grateful for whatever clarification you could provide.

 

Yours sincerely

 

Head of Legal Services

 

Pennaeth Gwasanaethau Cyfreithiol / Head of Legal Services

Gwasanaethau Cyfreithiol / Legal Services

Cyngor Bwrdeistref Sirol Castell Nedd Port Talbot / Neath Port Talbot
County Borough Council

Y Ganolfan Ddinesig / Civic Centre

Port Talbot

SA13 1PJ

 

[1]http://kneath.co.uk/~paul/email_assets/s...
[2]http://kneath.co.uk/~paul/email_assets/s...
[3]http://kneath.co.uk/~paul/email_assets/s... [4]http://kneath.co.uk/~paul/email_assets/s... [5]http://kneath.co.uk/~paul/email_assets/s... [6]http://kneath.co.uk/~paul/email_assets/s...

 

We welcome correspondence in Welsh and will deal with Welsh and English
correspondence to the same standards and timescales.

 

Croesewir gohebiaeth yn y Gymraeg a byddwn yn ymdrin â gohebiaeth Gymraeg
a Saesneg i’r un safonau ac amserlenni

 

This email and any files transmitted with it are confidential and intended
solely for the use of the individual or entity to whom they are addressed.
If you have received this email in error, please notify the sender
immediately. Please note also that there is no guarantee that this email
or any attachment is virus free or has not been intercepted or amended.

 

Mae'r e-bost hwn ac unrhyw ffeiliau a drosglwyddir gydag ef yn gyfrinachol
ac at ddefnydd yr unigolyn neu'r corff y cyfeiriwyd hwy atynt yn unig. Os
ydych wedi derbyn yr e-bost hwn mewn camgymeriad, dylech hysbysu'r person
a anfonodd yr e-bost ar unwaith. Hefyd, sylwer nad oes unrhyw sicrwydd nad
yw'r e-bost hwn neu unrhyw ymgysylltiad yn rhydd o firws ac nad yw chwaith
wedi'i ryng-gipio na'i newid.

 

 

This message has been scanned for malware by Forcepoint. [7]www.forcepoint.com

References

Visible links
1. http://www.npt.gov.uk/
4. https://www.facebook.com/NeathPortTalbot...
5. https://twitter.com/NPTCouncil
6. https://www.youtube.com/user/NeathPortTa...
7. http://www.forcepoint.com/

Dear Craig Griffiths,

Further to your reply, asking for clarification, my question where i requested ----
" - Which particular element of the reduced cost care package, following reassessment, has produced the greatest savings for Neath Port Talbot .? "

---please could you identify as requested, ---- from the total savings ( published by Western Bay Programme Office) made by Neath Port Talbot Council, by the reassessment of the care packages leading to a significant cost reduction for your Council.

Yours sincerely,

DAVID HAWKER

Craig Griffiths, Neath Port Talbot County Borough Council

Dear Mr Hawker

In accordance with Neath Port Talbot County Borough Council’s (“the Council”) Freedom of Information Appeal process I am designated by the Council to consider any requests for internal reviews of any decisions taken by officers of the Council to refuse to release information which has been requested by members of the public under the Freedom of Information Act 2000.

In light of the above process, I have now had the opportunity to consider your application for an internal review of the decision made by the Council.

As part of this I have liaised with the Council's appropriate Directorate in order to obtain clarification on the information you have requested.

Unfortunately on this occasion the Council does not readily hold information as to which particular element of the reduced cost care package, following reassessment, has produced the greatest savings for Neath Port Talbot. In order to determine whether information might be held within our Western Bay service, we have also liaised with them and sadly they have confirmed that they have not undertaken this specific analysis for Neath Port Talbot and so would not have this information to hand at this time.

The only way to fully determine the position would be to undertake detailed review of all care packages.

Under Section 12 of the FOI Act 2000, if the public authority reasonably estimates that the costs of complying with an FOI request would exceed “the appropriate limit” it is entitled to refuse to deal with that specific request. In this regard we would inform you that the “appropriate limit” is defined in Regulation 3 of the Freedom of Information and Data Protection (Appropriate Limit and Fees) Regulations 2014 as being £450 which under those regulations equates to 18 hours or more of officers time taken up in the course of “locating, retrieving and extracting” the requested information from its record system. In respect to your request for consideration of the specific elements that have seen the greatest savings the Authority considers that in its reasonable estimation the time which one or more of its officers would need to spend in locating, retiring and extracting information from its multitude of files would be in significant excess of the £450 [18 hours costs limit].

As a result of this I must on this occasion turn down your request for a review of the Council's decision on the basis that the information is not readily available and having due regard to Section 12 above.

There is a right of appeal against any aspect of this decision to the Information Commissioner. Any appeal should be submitted to the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Yours sincerely

Head of Legal Services

Pennaeth Gwasanaethau Cyfreithiol / Head of Legal Services
Gwasanaethau Cyfreithiol / Legal Services
Cyngor Bwrdeistref Sirol Castell Nedd Port Talbot / Neath Port Talbot County Borough Council
Y Ganolfan Ddinesig / Civic Centre
Port Talbot
SA13 1PJ

We welcome correspondence in Welsh and will deal with Welsh and English correspondence to the same standards and timescales.

Croesewir gohebiaeth yn y Gymraeg a byddwn yn ymdrin â gohebiaeth Gymraeg a Saesneg i’r un safonau ac amserlenni

This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error, please notify the sender immediately. Please note also that there is no guarantee that this email or any attachment is virus free or has not been intercepted or amended.

Mae'r e-bost hwn ac unrhyw ffeiliau a drosglwyddir gydag ef yn gyfrinachol ac at ddefnydd yr unigolyn neu'r corff y cyfeiriwyd hwy atynt yn unig. Os ydych wedi derbyn yr e-bost hwn mewn camgymeriad, dylech hysbysu'r person a anfonodd yr e-bost ar unwaith. Hefyd, sylwer nad oes unrhyw sicrwydd nad yw'r e-bost hwn neu unrhyw ymgysylltiad yn rhydd o firws ac nad yw chwaith wedi'i ryng-gipio na'i newid.

show quoted sections

Looking for an EU Authority?

You can request documents directly from EU Institutions at our sister site AskTheEU.org . Find out more .

AskTheEU.org