Revenues and Benefits; copy of "Benefits manual"

Peter Maxwell made this Freedom of Information request to City of Edinburgh Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

Dear Edinburgh Council,

Please provide by return a copy of the City of Edinburgh Council, Revenue and Benefits Department "Benefits Manual".

For the avoidance of doubt, this is one of the documents referred to in the Council's reply to a previous request made under the Freedom of Information provisions, FOI141940.

Thank you for your assistance.

Yours faithfully,

Peter Maxwell

Freedom of Information, City of Edinburgh Council

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Freedom of Information, City of Edinburgh Council

Dear Mr Maxwell

Thank you for your request for information received on 03 August 2010. I
can confirm that this is being dealt with in accordance with the Freedom
of Information (Scotland) Act 2002. As such the request must be dealt
with within 20 working days and provided in a format of your choice.

A response to your request for information will be sent to you promptly;
and in any event not later than 31 August 2010.

Your request may not result in us supplying the information you asked for
as the Act imposes certain conditions and exemptions on the information we
may supply. If this is the case, we will let you know.

It is also possible that the information you request is controlled by
different legislation. Again, we will write to advise you of this.
Finally, we may have to charge for the information we give to you. If this
is the case, we will write requesting payment before we release the
information.

If you require further information please contact us on Tel: 0131 200
2340. Further information on the Freedom of Information Act (Scotland)
2002 can be obtained by visiting www.edinburgh.gov.uk

Yours sincerely

Mark Francis
Contact Centre Manager

Freedom of Information, Level 1 Chesser House, 500 Gorgie Road, Edinburgh.
EH11 3YJ.
Tel: 0131 200 2340. Fax: 0131 200 2341. Email: [Edinburgh Council request email]

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David Mills, City of Edinburgh Council

2 Attachments

Dear Mr Maxwell

please see the attached

Yours sincerely

David Mills, The City of Edinburgh Council.

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Dear David Mills,

Thank you for your expedient reply and the attached documentation.

Your reply contained everything that I was looking for however, after reading the appropriate sections of the Act, I'm not convinced that the exemptions you refer to apply.

Looking first to s33(1), I cannot imagine screenshots or relevant details of the computer system would constitute either a "trade secret" or "prejudice substantially the commercial interests of any person".

Moving on to s36, can you please stipulate which subsection(s) you consider apply.

With respect to a staff member's PIN being displayed, what does this mean? If it is a security credential in similar manner to a password, it should never be displayed on the screen, nevermind a screenshot.

Can you please define what a "crosscheck" is?

Thank you again for your assistance.

Yours sincerely,

Peter Maxwell

David Mills, City of Edinburgh Council

Dear Mr Maxwell

I consider that the workings of the computer system would fall under
section 33 (1). I consider the workings of the computer system to be
information given to us in confidence by our computer supplier therefore
I consider section 36 (2) to apply.

Also, I removed information concerning the Department for Work and
Pensions external system, Customer Information System. Information about
this system is available on their website:


http://www.dwp.gov.uk/local-authority-st...
ssing/hb-information-flows-programme/

A customer will be allocated a unique number (PIN) when they use the
benefits online system. Information on the benefits online system is
available on our website:

http://www.edinburgh.gov.uk/internet/Cou...
ncil_tax/Benefits_Online/CEC_benefits_online_2

A crosscheck is where we check information given to us by the customer
in respect of their council tax benefit/housing benefit claim. For
example, if they state that their wage is paid into their bank account,
we would check that the wage is shown on their bank statement. I removed
examples as to put them in the public domain might make them useful to
potential fraudsters.

I hope the above answers your questions on this manual.

Yours sincerely

David Mills.

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