Dear Jackie Mannington

Our ref: FOI-1172-2122/GH

Thank you for your request received by Transport for London (TfL) on 30
August 2021 asking for information about revenue staff training materials.

Your request will be considered in accordance with the Freedom of
Information Act 2000 and our information access policy, and we will issue
you with a response by 24 September 2021. We publish a substantial range
of information on our website on subjects including operational
performance, contracts, expenditure, journey data, governance and our
financial performance. This includes data which is frequently asked for in
FOI requests or other public queries. Please check
[1]http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

We will publish anonymised versions of requests and responses on the
[2]www.tfl.gov.uk website. We will not publish your name and we will send
a copy of the response to you before it is published on our website.

Yours sincerely

Graham Hurt

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

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Dear Jackie Mannington

Our ref: FOI-1172-2122/GH

Thank you for your request received by Transport for London (TfL) on 30
August 2021 asking for information about revenue staff training materials.

Please can you clarify your request to ensure we understand your
requirement correctly – please can you advise if you are looking for
training materials for Bus Revenue Inspectors or London Underground
Revenue Inspectors, or something else?  Different roles, and therefore
different materials apply, so we need to understand your request correctly
to ensure we are looking at providing you with the information you
require.

Please note we will not take any further action until you have clarified
your request.

Yours sincerely

Graham Hurt

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

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Dear Jackie Mannington

Our ref: FOI-1172-2122/GH

Thank you for your request received by Transport for London (TfL) on 30
August 2021 asking for revenue staff training materials.

Your request has been considered under the requirements of the Freedom of
Information Act 2000 and our information access policy. I can confirm that
we do hold the information you require.

We have not trained any new London Underground Revenue Control Inspectors
(RCIs) since 2011. The training material held is therefore out of date and
as there is not a view to recruit new RCIs in the future, we currently
have no plans to update this material.

RCI’s have a RCI Local CDP day.  This is a locally delivered course by our
in house trainer trainers given to all staff on a 2 yearly cycle, to
upskill/refresh staff within their substantive role that they are fully
trained to do.  It reaffirms the best practices and refreshes the
knowledge to enable a consistent approach.

The course content is:

 1. Demonstrate the skills knowledge and behaviour needed to carry out
thorough investigations.
 2. Describe the tools and techniques available to manage challenging
behaviours.
 3. List current laws relating to RCI role.
 4. Explain the protocols for effective report writing.
 5. EIRF refresher & How to guide.
 6. Demonstrate the skills and knowledge to secure and record good
evidence.
 7. Describe the behaviours and protocols for court attendance.
 8. Legislation overview Refresh on all byelaws and Quiz re byelaws.
 9. Points to aid a successful prosecution.
10. PACE, Investigation (Interviewing) and note taking protocols. Evidence
continuity.
11. Station Investigations & Withdrawn Tickets.
12. Mercury - Smartphone/Mercury SmartWorker Application and CPC, PFN’s &
GLA Act
13. Task’s – Placed into groups discussing as a team.
14. ITAP update.
15. TOC’s tickets and various information on them.
16. Emergency numbers etc.
17. RID – How to guide.
18. Business Systems who to contact guide.
19. Cognito refresher training.

EIRF – Electronic Incident Report Form

PACE – Police and Criminal Evidence

Mercury – Forms based Application software run on a Smartphone - used to
issue Penalty Fares, report ticket checking and officer duty
activities/duties and submit irregularity reports to TfL for Enforcement
action

CPC – Contactless Payment Card

PFN – Penalty Fare Notice

GLA – Greater London Authority Act

ITAP – Intelligent Ticketing Analyst Programme

TOC – Train Operating Company

RID – Revenue Inspection Device

Bus Revenue Protection Inspectors attend the Public Transport Operations
Officer (RPI) course, the content is shown below:

PT Course Content

 1. Provisions of bus services
 2. Working practices
 3. Irregularity procedures
 4. Ticket & Passes used
 5. Passenger & staff irregularities
 6. Passenger questioning techniques when dealing with an irregularity
 7. RID – Revenue Inspecting Device
 8. Phonetic Alphabet
 9. Ital – Virtual credit payment – taking payment from customer
10. ETM- Electronic ticket machine
11. Code 5 – Lone worker device
12. Bus driver – Duty & Log cards
13. Security Brief – Corrosive Substances
14. Conflict Management – Theory and Physical Intervention
15. Wheel chair briefing – dealing with passenger alighting a bus with a
wheelchair
16. Presuppositions
17. Health & Safety at a Bus Garage – Bus garage visit
18. Staff question techniques – dealing with staff reports revenue related
and miscellaneous
19. Principles of staff report writing  
20. TaTTs – Temporary Authority to travel
21. Counter Terrorism
22. Suicide Prevention
23. IAP – Enforcement and Penalty fare team
24. Diversion duties – Risk management
25. WVA Team – Workplace violence and aggression
26. Supervisory imposed suspensions and refusal of duty for staff
27. Garage disciplinary attendance
28. Safe Guarding and Hatecrime
29. Simulations – role plays for customer interaction

 Hand outs

o Polices
o Suspect person & Packages procedure
o Irregularities procedures booklet
o Blue Book – working practices
o Risk assessments
o Revenue Protection Inspector enforcement powers work book
o Staff report templates

Assessments

o RID – Revenue inspection device
o Staff report writing
o Conflict management and physical intervention
o Health & Safety
o Irregularity procedures
o Simulations – role play with an assigned actor/actress

You have requested “All up to date training materials that a Revenue
Inspector (both uniform and plain clothes staff) would attend to qualify.
Not limited to training on the law, personal safety, tactical
communication, tickets and the conducting of an interview under PACE,
including completion of statements. This list of training is not
exhaustive, if there is any modules missed, these are to be included” and
“all the training materials used on the courses that is described in that
presentation. For the avoidance of doubt, it includes, but is not limited
to:

- presentations and PowerPoint slides

- handbooks used on the course

- law books

- course handouts and reference materials

- exercises

- assessment materials"

However we are refusing your request under section 14(1) of the Act. The
training documents you have requested run into the hundreds of pages, and
we would need to collate all relevant information and then manually review
everything identified within the scope of your request to assess whether
disclosure is appropriate or whether redactions are required. This would
place an unreasonable burden on us.

The purpose of the roles of London Underground Revenue Control Inspectors
(RCIs) and Bus Revenue Protection Inspectors is to safeguard our fare
revenue, and to deter and apprehend those who try to avoid paying fares.
The training material contains information on activities and methods used,
and this information could be used by those wishing to avoid fares, and so
significant scrutiny would need to be given to the documentation to
ascertain whether one or more exemptions might be applicable to prevent
this. Whilst we make no suggestion that you would use this information for
anything other than you own personal interest, disclosure of this
information to you has to be regarded as a disclosure to ‘the public at
large’. This information could potentially be obtained and utilised by
individuals who may wish to use this information to avoid paying fares and
could have a negative effect the ability of inspectors to carry out their
duties.

Our principal duty is to provide an effective transport service for London
and we consider that answering this request would represent a
disproportionate effort. It would be a significant distraction from our
work managing the TfL network, requiring re-allocation of already limited
resources and placing an unacceptable burden on a small number of
personnel. We do wish to clarify that whilst we consider that your request
falls under section 14(1) of the FOI Act, this does not reflect a
conclusion that it has been your intention to deliberately place an undue
burden on our resources.

The Information Commissioner’s Office (ICO) guidance states that one of
the indicators of a request which may fall under section 14(1) is that it
“appears to be part of a completely random approach, lacks any clear
focus, or seems to have been solely designed for the purpose of ‘fishing’
for information without any idea of what might be revealed.”

The ICO guidance provides the following examples of a ‘fishing expedition’
request which may fall under section 14(1) if it:

- Imposes a burden by obliging the authority to sift through a substantial
volume of information to isolate and extract the relevant details;

- Encompasses information which is only of limited value because of the
wide scope of the request;

- Creates a burden by requiring the authority to spend a considerable
amount of time considering any exemptions and redactions.

Our view is that all three of these examples apply in this instance.

If you are not satisfied with this response please see the attached
information sheet for details of your right to appeal.

Yours sincerely

Graham Hurt

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

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