Dear Transport for London,

I am interested in the revenue protection steps taken with Contactless Payment Cards.

1) When revenue inspectors are located outside the paid area (i.e. where they are scanning users who have touched out), and scan Contactless Payment Cards, how does the system determine whether to charge a maximum fare? For example, does it assume that a touch-out within 5 minutes is treated as being within the system?

2) How many Contactless Payment Cards have one 'revenue inspection failure' marker?

3) How many Contactless Payment Cards have two 'revenue inspection failure' markers?

4) How many Contactless Payment Cards have three 'revenue inspection failure' markers?

5) How many Contactless Payment Cards are blacklisted (whether due to three revenue failures, not having funds upon touch in, or any other reason)?

6) Why is a Maximum Fare, and not a Penalty Fare, charged to holders of Contactless Payment Cards which were later determined to have failed revenue inspection?

7) Does TfL have any plans to improve inspection of Contactless Payment Cards - either on trains or at stations - so that inspectors can query the live database and issue penalty fares or take further action in real-time?

Many thanks in advance for your response,

Chris Denman

FOI, Transport for London

Dear Mr Denman

 

TfL Ref: 1308-1920

 

Thank you for your request received by Transport for London (TfL) on 31
July 2019 asking for information about Revenue Protection with Contactless
Payment Cards.

 

Your request will be processed in accordance with the requirements of the
Freedom of Information Act and our information access policy. 

 

A response will be sent to you by 29 August.

 

We publish a substantial range of information on our website on subjects
including operational performance, contracts, expenditure, journey data,
governance and our financial performance. This includes data which is
frequently asked for in FOI requests or other public queries. Please check
[1]http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

 

We will publish anonymised versions of requests and responses on the
[2]www.tfl.gov.uk website. We will not publish your name and we will send
a copy of the response to you before it is published on our website.

 

In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.

Yours sincerely

 

Sara Thomas

FOI Case Management Team

General Counsel

Transport for London

 

 

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FOI, Transport for London

1 Attachment

Dear Mr Denman

 

TfL Ref: 1308-1920

 

Thank you for your request received by Transport for London (TfL) on 31
July 2019 asking for information about ‘Revenue Protection steps taken
with Contactless Payment Cards’.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and our information access policy.  I can
confirm that we hold the information you require. Your questions and our
replies are below:

 

1)    When revenue inspectors are located outside the paid area (i.e.
where they are scanning users who have touched out), and scan Contactless
Payment Cards, how does the system determine whether to charge a maximum
fare? For example, does it assume that a touch-out within 5 minutes is
treated as being within the system?

 

On checking a card, the Revenue Inspection Device (RID) takes into account
different factors, for example entry/exit location, classification of
journey and inspection location in order to determine the fare charged.

 

2) How many Contactless Payment Cards have one 'revenue inspection
failure' marker?

 

Since 5 December 2017, 147,063 Contactless Payment Cards have had failed
revenue inspection tap.

 

3) How many Contactless Payment Cards have two 'revenue inspection
failure' markers?

 

Since 5 December 2017, 23,758 Contactless Payment Cards have had two
failed revenue inspection taps.

 

4) How many Contactless Payment Cards have three 'revenue inspection
failure' markers?

 

Since 5 December 2017, 10,859 Contactless Payment Cards have had three or
more failed revenue inspection taps.

 

5) How many Contactless Payment Cards are blacklisted (whether due to
three revenue failures, not having funds upon touch in, or any other
reason)?

 

As of 12 August 2019 there were 2,010,643 Contactless Payment Cards that
were denied travel on our network for a variety of reasons, by both the
card issuer or TfL.  

 

6) Why is a Maximum Fare, and not a Penalty Fare, charged to holders of
Contactless Payment Cards which were later determined to have failed
revenue inspection?

 

Penalty Fares are issued subject to the relevant legislation, and the
legislation cannot be complied with in this scenario.

 

7) Does TfL have any plans to improve inspection of Contactless Payment
Cards - either on trains or at stations - so that inspectors can query the
live database and issue penalty fares or take further action in real-time?

 

We believe that the revenue protection arrangements for contactless
payment cards work well, and do not currently envisage a need to introduce
such functionality.

 

If this is not the information you are looking for, or if you are unable
to access it for any reason, please do not hesitate to contact me.

 

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

 

Yours sincerely

 

 

Sara Thomas

FOI Case Management Team

General Counsel

Transport for London

 

 

 

 

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Dear Sara,

Thanks very much for this reply - it is most helpful.

Yours sincerely,

Chris Denman