Revenue Protection Inspector Training

S Marr made this Freedom of Information request to Transport for London

This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was successful.

Dear Transport for London,

In your response to a Freedom of Information Request entitled 'Overground Gateline and Revenue Protection Staff Training, Manuals and Policies' which you assigned the reference number 0931-1617, you released a files called 'Training material related to RPIs.pptx' which formed part of File A1.zip.

This request is for all the training materials used on the course that is described in that presentation. For the avoidance of doubt, it includes, but is not limited to:
- presentations
- handbooks used on the course
- law books
- course handouts and reference materials
- exercises
- asessment materials

Yours faithfully,

S Marr

FOI, Transport for London

Dear S Marr

 

TfL Ref: FOI-1155-1617

 

Thank you for your email received by Transport for London (TfL) on 14
September 2016.

 

Your request will be processed in accordance with the requirements of the
Freedom of Information Act and TfL’s information access policy. 

 

A response will be provided to you by 13 October 2016.

 

We publish a substantial range of information on our website on subjects
including operational performance, contracts, expenditure, journey data,
governance and our financial performance. This includes data which is
frequently asked for in FOI requests or other public queries. Please check
[1]http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

 

In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.

 

Yours sincerely

 

Eva Hextall

FOI Case Officer

 

FOI Case Management Team

General Counsel

Transport for London

 

 

 

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FOI, Transport for London

Dear S Marr

 

TfL Ref: FOI-1155-1617

 

Thank you for your email received by Transport for London (TfL) on 14
September 2016.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and our information access policy.  I can
confirm we do hold the information you require. However, we are unable to
email it to you as it’s too large. Please provide us with your postal
address so that we can send it to you on a CD. Please contact us directly
at our email address [1][email address] quoting the above reference number.
Our contact details are also available here
[2]https://tfl.gov.uk/corporate/transparency/

 

If this is not the information you are looking for, or if you are unable
to access it for some reason, please do not hesitate to contact me.

 

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

 

Yours sincerely

 

Eva Hextall

FOI Case Officer

 

FOI Case Management Team

General Counsel

Transport for London

 

 

 

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Dear FOI,

(for your information and for whatdotheyknow.com information only)
I have sent you a direct email containing my address as you requested. I will update the status of this request and continue any other correspondence regarding this request via the whatdotheyknow.com website as on when I receive the CD.

Yours sincerely,

S Marr

Dear FOI,

On 15 October 2016 I received a CD in an envelope postmarked as being sent on 13 October 2016. This CD contained four files, three of which were unreadable using Adobe Reader or Foxit Reader. Their file type was also undetectable using the utility 'TRID' which allows file types to be identified by their contents.

The files included in the CD were as follows:
Volume in drive E is My Disc
Volume Serial Number is DBCF-1947
Directory of E:\
12/10/2016 21:13 42,842,770 New RPI course (FOI-1155-1617)_Redacted.pdf
12/10/2016 21:20 16,787,531 RPI MOVie & Oyster presentation_Redacted.pdf
12/10/2016 21:27 24,328,556 RPI Refresher training (FOI-1155-1617)_Redacted.pdf
29/09/2016 11:22 31,723 RPI training overview.docx

The output from testing them using 'TRID' was as follows:

### New RPI course (FOI-1155-1617)_Redacted.pdf ###
Collecting data from file: New RPI course (FOI-1155-1617)_Redacted.pdf
48.2% (.) null bytes (4044/3)
13.4% (.GMC) Game Music Creator Music (1130/43)
12.2% (.) MacBinary 1 header (1029/4)
11.9% (.ABR) Adobe PhotoShop Brush (1002/3)
11.9% (.) MacBinary 2 header (1002/3)

### RPI MOVie & Oyster Presentation_Redacted.pdf ###
Collecting data from file: RPI MOVie & Oyster presentation_Redacted.pdf
48.2% (.) null bytes (4044/3)
13.4% (.GMC) Game Music Creator Music (1130/43)
12.2% (.) MacBinary 1 header (1029/4)
11.9% (.ABR) Adobe PhotoShop Brush (1002/3)
11.9% (.) MacBinary 2 header (1002/3)

### RPI Refresher training (FOI-1155-1617_Redacted.pdf ###
Collecting data from file: RPI Refresher training (FOI-1155-1617)_Redacted.pdf
48.2% (.) null bytes (4044/3)
13.4% (.GMC) Game Music Creator Music (1130/43)
12.2% (.) MacBinary 1 header (1029/4)
11.9% (.ABR) Adobe PhotoShop Brush (1002/3)
11.9% (.) MacBinary 2 header (1002/3)

### RPI training overview.docx ###
This file was readable and usable in Libreoffice Writer.

Please can you re-send the files, this time checking that they are readable in Adobe Reader or another compliant PDF reader before writing them to the CD and sending them. I am sending a second copy of this email with my address in to the FOI at TFL dot gov dot uk as I did previously.

Yours sincerely,

S Marr

FOI, Transport for London

Dear Mr Marr,

 

The files, which you said you could not open, were saved as Adobe Acrobat
documents. If you still cannot open them using this PDF viewer, please let
me know and I will resend them.

 

Please note we regularly provide documents in this format.

 

Yours sincerely

 

Eva Hextall

FOI Case officer

 

 

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Dear FOI,

The files (except the one that actually works) you sent me have been uploaded here:
https://1drv.ms/f/s!Amo0J7NgghWGgZk7I4ck...

As alluded to in my previous message. neither Adobe Reader nor Foxit Reader will open them. The TRID utility does not detect them as PDF files. I sincerely doubt you will be able to open them using any PDF Reading Software.

I would therefore like you to re-send them, and check that the files written to the CD are readable using Adobe Reader or other compliant free PDF Viewer before sending them to me.

Yours sincerely,

S Marr

Dear Transport for London,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Transport for London's handling of my FOI request 'Revenue Protection Inspector Training'.

I made the request on 14 September 2016 and the request should have been dealt with by 12 October 2016.

On the 11 October 2016 I received an email letting me know that TfL would require me to send my address so that they could send their response on a CD ROM as they could not email the files requested. I emailed my address to you that day.

I recieved an envelope containing a CD with four files on 15 October 2016. Three of these files were PDF files, but they would not open in Adobe Reader or Foxit Reader. I performed a scan of the files using the TRID utility to try and find out what type / version of PDF files they were, and the output clearly suggests that they are not PDF files. I sent an email to TfL on 15 October 2016 explaining as such. I sent a seperate email with my address as well.

On 17 October 2016 TfL responded stating that they could be opened using Adobe Reader, and that if I still could not open them to let TfL know and they would resend them. I replied that day stating that I could not read them and provided a link where the files that were provided on the CD could be downloaded and checked by TfL (https://1drv.ms/f/s!Amo0J7NgghWGgZk7I4ck...).

It is now 20 October, well past the date the request should have been responded to by. I have had no further correspondence from TfL and no further CD has appeared in the post.

In your internal review, I would like you to address these points:
- Because you did not let me know you would require my address until 11 October, you made it nigh on impossible for yourself to respond in time;
- When you did send out the response, you sent it out using second class post so the response would have been further delayed;
- The response you sent out clearly had not been checked to make sure that it was actually openable in a PDF reader;
- When I informed you that the files were unreadable with Adobe Reader, you responded saying that they were readable with Adobe Reader;
- You have further delayed sending out a new copy of the response that is actually readable using a PDF reader.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/r...

Yours faithfully,

S Marr

FOI, Transport for London

1 Attachment

Dear Mr Marr

 

Further to your email, I have been able to redcue the size of the files
you said you could not open on the CD. I will re-send them individually as
attachements.

 

Please find the first one of three attached.

 

Please let me know if you have any problems opening them.

 

Yours sincerely

 

Eva Hextall
FOI Case Officer

 

 

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FOI, Transport for London

1 Attachment

Please find the second one attached.

 

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FOI, Transport for London

1 Attachment

Please find the third one attached.

 

 

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FOI, Transport for London

Dear Mr Marr

 

I refer to your email of 20 October below, asking for an internal review
of your FOI request FOI-1155-1617.

 

I re-sent the files to your email address at ‘What Do They Know’ on 20
October. Can you please confirm if you received the files and if you were
able to open them?

 

If you were able to access them, can you please confirm if you still
require a response to your internal review?

 

Please note I am unable to open the link you provided
([1]https://1drv.ms/f/s!Amo0J7NgghWGgZk7I4ck...).

 

Yours sincerely

 

Eva Hextall

FOI Case Officer

 

 

 

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