Revenue Policy Staff Briefing Documents 2013/2014

I Madder made this Freedom of Information request to Transport for London

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

NOT PROTECTIVELY MARKED

Dear Transport for London,

I wish to request the following information under the terms of the Freedom of Information Act 2000 'The Act'.

In order to assist you with this request, I am outlining my query as specifically as possible. As you will understand, this may not be a definitive list of relevant information.

You should also be aware that it is a requirement of the act to respond within 20 working days.

You maybe aware the act provides a duty on yourselves to assist requesters.

Further to my previous request of 29 July 2013 (FOI-0759-1314) I now wish to receive the following:

1. A copy of all "Staff Briefing Documents" issued for the following years
1.1 2014 so far
1.2 From 1st August 2013 to 31st December 2013 (IE the notices which were issued after my FOI of 29th July 2013)

I am namely after the "Customer Experience, Revenue Policy: Staff Briefing Notice" or other such names as they may be known. Similar to those issued in FOI-0759-1314.

2: Please provide a copy of the Vulnerable Person’s Procedure for
2.1 London Buses
2.2 London Underground
2.3 London Overground
2.4 TfL
2.5 and any other relevant subsidiaries of TfL e.g. Dial a Ride, London PCO, Transport Museum.

Yours faithfully,

I Madder

FOI, Transport for London

Dear I Madder,

 

Our ref:  FOI-0406-1415

 

Thank you for your email received on 16 June 2014 asking for information
about revenue policy staff briefing documents.

 

Your request will be processed in accordance with the requirements of the
Freedom of Information Act and our information access policy. 

 

A response will be provided to you by 15 July 2014.

 

In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.

 

Yours sincerely,

 

Melissa Nichols

FOI Case Officer

 

FOI Case Management Team | Transport for London

Windsor House, 42-50 Victoria Street, London SW1H 0TL

[1][TfL request email]

 

 

 

 

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FOI, Transport for London

3 Attachments

Dear I Madder,

 

TfL Ref: FOI-0406-1415

 

Thank you for your email received by us on 16 June 2014 asking for
information about .

 

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and our information access policy. I can
confirm we do hold some of the information you require.

 

Please find attached the information you requested.

 

Please note that in accordance with TfL’s obligations under the Data
Protection Act 1998 (DPA) some personal data has been removed, as required
by section 40(2) of the FOI Act. This is because disclosure of this
personal data would be a breach of the DPA, specifically the first
principle of the DPA which requires all processing of personal data to be
fair and lawful. It would not be fair to disclose this personal
information when the individuals have no expectation it would be disclosed
and TfL has not satisfied one of the conditions of Schedule 2 of the Data
Protection Act which would make the processing ‘fair’.

 

We do not have a Vulnerable Person’s procedure in London Underground as we
account for vulnerable persons within risk assessments for both customers
and staff. We also do additional risk assessments for vulnerable staff
e.g. young persons, as is a legal requirement.

 

With regards to the London Transport Museum, and in accordance with the
FOI Act we are not obliged to supply any of the information as it is
subject to a statutory exemption to the right of access to information
under section 22 – information intended for future publication .

 

In this instance the exemption has been applied as disclosure of the
information you have requested is currently under review, and we intend to
publish it when the policy documents are complete and up to date, as it
concerns children and vulnerable adults.

 

If this is not the information you are looking for, or if you are unable
to access it for some reason, please do not hesitate to contact me.

 

Please see the attached information sheet for details of your right to
appeal.

 

Yours sincerely,

 

Melissa Nichols

FOI Case Officer

 

FOI Case Management Team

General Counsel

Transport for London

 

 

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Dear FOI,

Hi

I did ask for the London Buses Vulnerable persons Policy as mentioned at 2.1 in my original request. The briefing documents (London Buses going cashless) also refers to this document. I note however that you have failed to provide this document.

I will give you a further 5 working days (IE Friday 25th July 2014) before I escalate this request to an internal review for failure to provide all information as requested.

You have also failed to state when you are intending to publish the London Transport Museum documents.
Yours sincerely,

I Madder

Dear Transport for London,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Transport for London's handling of my FOI request 'Revenue Policy Staff Briefing Documents 2013/2014'.

You have failed to provide me with all the documents which I have requested in my original request. I have also given you more then enough time to provide me with the documents which I actually requested. You have failed to do this.

I therefore now request an internal review as to your failure to provide me with the documents requested (specifically the London Buses Vulnerable persons Document) in the timescales as stated by the FOIA. I also require you to further review why my follow up to your original response has NOT been replied to, and why despite the substantial extra time given you have not responded.

I am aware of my rights to go to the ICO if you, as seems likely, fail to carry out the internal review within the guidelines as set by the ICO.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/r...

Yours faithfully,

I Madder

Dear FOI,

I note you have still failed to provide the correct documents nor have you acknowledged my request for an internal review nor carried out the Internal Review.

As such if you continue to refuse to even send an acknowledgement I will refer this to the ICO for your apparent breach of my request, your failure to provide documents and failure to carry out an internal review.

Yours sincerely,

I Madder

FOI, Transport for London

Dear I Madder,

 

Request for internal review

 

Thank you for your request for an internal review which was received by
Transport for London (TfL) on 1 August 2014.

 

You have stated that you are dissatisfied with the handling of your
request for information under the Freedom of Information Act and that the
response to your request was incomplete.

 

The review will be conducted by an internal review panel in accordance
with TfL’s Internal Review Procedure, which is available via the following
URL:

 

[1]http://www.tfl.gov.uk/cdn/static/cms/doc...

 

Every effort will be made to provide you with a response by 1 September
2014. However, if the review will not be completed by this date, we will
contact you and notify you of the revised response date as soon as
possible.

 

In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me on the number given below.

 

Yours sincerely

 

Melissa Nichols

FOI Case Officer

 

Transport for London

 

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Dear FOI,

It is now the 3rd September 2014, 2 days after your promised date. Please provide an update into why you have failed to carry out the IR even in your own timescales.

I will give you till the end of the week (5th September 14) before I refer this to the ICO for failures to provide the original information and failure to carry out an IR in a reasonable timescale.

Yours sincerely,

I Madder

FOI, Transport for London

1 Attachment

Our ref: IRV-046-1415

Dear Mr Madder

Subject: Outcome of internal review

I am contacting you regarding the internal review of your request for
information concerning 'Revenue Policy Staff Briefing Documents
2013/2014'. This review has been carried out following your email of 1
August 2014 regarding the response to your request for information under
the Freedom of Information Act. Please accept my apologies for the delay
in my response.

 

The panel noted that you raised concerns that the information you were
provided with did not fully address your request. Namely that the 'London
Buses Vulnerable Persons Document' you required for London Buses was not
provided. In failing to confirm whether or not TfL holds such a document,
TfL has breached the requirements of section 1.1 of the FOI Act. The
review has looked into this matter for you and found that such a document
does not exist and this is why it was not provided to you. However, the
most appropriate course of action would have been to advise that this
information was not held and advise on how we approach these situations.
Such an explanation would be consistent with the duty under section 16 of
the FOI Act to provide advice and assistance to requesters, and I am sorry
that this was not done more thoroughly at the time as it could have helped
to avoid the issues that arose with the response.

 

For clarity, specific policies regarding dealing with vulnerable persons
are incorporated across different areas of London Buses rather than in one
solitary policy document. For example, please see below which is an
extract taken from the current Irregularity Procedures handbook:

Guideline 3, page 3.

3. Vulnerable/ distressed passengers & young people under 18

Never leave vulnerable and/ or distressed passengers without a TATT. A
TATT must be given to all young people under 18.

(A TATT is a Temporary Authority to Travel)

 

The Big Red Book, which is provided for use by bus drivers, contains
additional guidance on this. Please see the Big Red Book attached. There
are various sections detailing the how staff should approach certain
situations potentially involving vulnerable persons which you’ll find in
the FAQ section and on pages 25, 101, 106-8, 122, 130, 132 and 135.

The panel also noted that our initial response did not address your
question regarding a ‘Vulnerable Persons Policy’ for London Overground and
other subsidiaries. Again, I can confirm that there is no specific policy,
as of yet, that prescribes to ‘dealing with vulnerable persons’. However,
staff are briefed/trained, to use their discretion where it is believed
that a passenger can be deemed as being an ‘vulnerable person’ (person at
risk) and responding to their needs as necessary. Some details on this
will be included within wider policy documents and covered in staff
training.

If you would like to request anything specific regarding this, please
submit a new request and we will ensure it is dealt with promptly.

You also complained about the failure to advise on the intended
publication for information relating to the London Transport Museum which
was refused under section 22 of the FOI Act. I can advise that the revised
policy and procedures have to be approved by both the Senior Management
Team and the Board of Trustees and so it is anticipated that this will be
completed and available by the end of December 2014.

I trust that the above now completes your request but please accept my
apologies for the failings in the handling of your request. If you are
dissatisfied with the internal review actions to date you can refer the
matter to the independent authority responsible for enforcing the Freedom
of Information Act, at the following address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire SK9 5AF

A complaint form is also available on the ICO’s website (www.ico.gov.uk).

Yours sincerely

Lee Hill

Information Access Adviser

[TfL request email]

 

 

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References

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