Revenue from calls to the tax credit helpline

The request was partially successful.

Dear HM Revenue and Customs,

I have today been trying to get through to the tax credits helpline for over 45 minutes.

The 0845 number you use is not a free number, i would like to know how much the government/hmrc is taking per year from tax payers from the cost of phone calls to the tax credit helpline

Why is this not a free number.

Yours faithfully,

James Ferguson

David Baker left an annotation ()

Lodge a complaint with your MP

HMRC need to change the 0845 number to 0800 and Make A Full Refund to Taxpayers who have collectively been defrauded out of £millions over the lifetime of the 0845 number

HM Revenue and Customs

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Dear Mr Ferguson

Please find attached acknowledgement for FOI 2475/12

<<FOI 2475 J Ferguson - Acknowledgement.pdf>>

Yours sincerely

Freedom of the Information Team

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HM Revenue and Customs

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Dear Mr Ferguson

Thank you for your request made under Freedom of Information Act 2000. I
have attached the response from HMRC.

<<Response.pdf>>

I have copied the link from the PDF below to prevent any access issues.

[1]Contact us

Regards

Laura

Laura MacPherson
FOI Contact Centres

This email has a security marking of “PROTECT” unless otherwise stated.

The information in this e-mail and any attachments is confidential and may
be subject to legal professional privilege. Unless you are the intended
recipient or his/her representative you are not authorised to, and must
not, read, copy, distribute, use or retain this message or any part of it.
If you are not the intended recipient, please notify the sender
immediately.

 

HM Revenue & Customs computer systems will be monitored and communications
carried on them recorded, to secure the effective operation of the system
and for lawful purposes.

 

The Commissioners for HM Revenue and Customs are not liable for any
personal views of the sender.

 

This e-mail may have been intercepted and its information altered.

show quoted sections

Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.

References

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1. http://search2.hmrc.gov.uk/kbroker/hmrc/...

David Baker left an annotation ()

HM Revenue & Customs' DECEIT (HMRC Call Centre 0845 No.) beggers belief. Whilst no cash moves, there is a PAYMENT IN KIND Process in Operation.

Payment in kind is recognised by HMRC as and Underhand PAYMENT/RECEIPT (Contra Payment). A process to Hide a Payment. The arrangement HMRC has with the Service Provider is a Payment in Kind, i.e. use 0845 number, we keep the Revenue Generated and in return we will Pay You by reducing our Normal Charge for the 0845 Service by £xxxxxxxxx amount. That way you do not physically Pay - we avoid paying Tax on the Contra Payment (not recorded as Earnings and Taxed accordingly) and you pass the buck for Taxpayers having to Pay for a Service not/partially privided. COMPLICIT FRAUD.

"It may however help to explain that HMRC receives no revenue through its use of 0845 or 0345 numbers. HMRC contact centre telephony is provided through a commercial arrangement called the Telephony Managed Service. This takes account of the in-payments HMRC’s telephony service provider receives from licensed operators carrying these calls. The arrangement ensures that the Telephony Managed Service is provided at the lowest cost while remaining flexible enough to adapt to business and customer needs."

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