Returned applications

The request was partially successful.

Dear UK Border Agency,

1. Please provide me with the number of Visa applications for Settlement (SETM), returned due to the inability to take payment from credit card numbers supplied on applications.

2. Upon receiving an application for Settlement (SETM) at what point in the process does the UK Border Agency attempt to take payment. Please supply this answer like below.

During first week
During second week
Third week

3. How many attempts to take payment are made?

4. Why when applications are rejected due to the inability to take payment, is the form with the payment details not return to the applicant so her or she may check to see if these details where in fact correct.

Yours faithfully,

Stuart Hopkins

Freedom Of Information Team ( IND ), UK Border Agency

Thank you for your below request; we shall respond shortly.

Yours sincerely,

Freedom of Information Act Policy team

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NEYH, Freedom of Information,

1 Attachment

Dear Mr Hopkins

 

Please see the attached letter in response to your recent FOI request.

 

Kind regards

 

Sandra

Sandra Birkinshaw|NEYH Freedom of Information Team|UK Border
Agency|Customer Service Improvement Directorate|PO Box 3468|Sheffield|S3
8WA|Fax 0114 207 2894| Email:
[1][email address].uk  Web:
[2]www.ukba.homeoffice.gov.uk 

 

 

 

 

 

 

 

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2. http://www.ukba.homeoffice.gov.uk/

Dear NEYH, Freedom of Information,

Thanks for your reply.

Since it takes 7 weeks for you to return documents after a failed payment, perhaps you could enlighten me on where applicants documents go to for 7 weeks.

Also please provide me with the specific Payment Card Industry Data Security Standards (PCIDSS) section that specifically relates to not being able to return payment details to people. Since people are able to send them to the UK Border Agency. One would think that the UK Border Agency could return these registered post.

Yours sincerely,

Stuart Hopkins

NEYH, Freedom of Information,

Dear Mr Hopkins,

We aim to process all rejected applications at the earliest opportunity. However, return times are influenced by factors such as the number of cases rejected and available resource.

ATOS retain the payment page of an application for audit purposes after attempting to take a payment. This is in case of any resulting queries. We are not aware of any PCIDSS requirements that forbid the return of payment details to applicants.

Kind regards

Sandra

Sandra Birkinshaw|NEYH Freedom of Information Team|UK Border Agency|Customer Service Improvement Directorate|PO Box 3496 |Sheffield|S3 8WA| Fax 0114 207 2894| Email: [email address]| Web: www.ukba.homeoffice.gov.uk 

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Dear NEYH, Freedom of Information,

Please describe the entire journey and location of documents at stages.
Upon receiving documents for SET(M) at the Durham office, to the point that documents are returned after payment was refused by card issuers bank.
Please include locations, departments, and time scales for each location

What role does ATTOS play in the Visa process for SET(M)

What checks are made of ATTOS to ensure their payment system is always fully functioning

What fees do ATTOS receive for their part in the Visa Process?
Fee for taking payment per application –
Other Fees per application -

Does ATTOS still receive a fee if they fail to take payment from applicants?
Fee paid to ATTOS for attempting to take payment but failing -

Yours sincerely,

Stuart Hopkins

Dear NEYH, Freedom of Information,

In the year October 2011 - September 2012 you rejected 1,221 SET (M) applications due to the card transaction having failed or been declined.

How many of those applications packs which includes people passports and all their documentation where returned within 28 days.

Please give the answer, same as above, from September 2012 - present day and the number that where returned within 28 days.

Yours sincerely,

Stuart Hopkins

Freedom Of Information Team ( IND ), UK Border Agency

Dear Stuart Hopkins,

Thank you for your email.

We will respond shortly.

Yours sincerely,
UKBA Freedom of Information Act Team

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NEYH, Freedom of Information,

1 Attachment

Dear Mr Hopkins

 

Please see the attached response following your request for information.

 

Kind regards

 

 

Daniela Walker

UK Border Agency|Customer Service Improvement Directorate|

Level 5 Vulcan House Steel|PO BOX 3468|Sheffield|S3 8WA

Fax: 0114 2882|

email: [email address]

 

 

 

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Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.