Retention periods for complaints

Waiting for an internal review by Financial Ombudsman Service Limited of their handling of this request.

scrupulous Landlord

Dear Financial Ombudsman Service Limited,

What are the current retention periods for the following correspondence?

1. Complaints data and supporting email correspondence submitted for investigation and determination by the Ombudsman.

2. Data examined by the Independent Assessor

Please note, I will report you to the ICO if you try to deny me the right to make an FOIA request and retain my privacy. The purpose of this request is to verify what data you hold about me. If you do not hold any data about me any more, I will supply a 'reasonable' amount of proof.

Yours faithfully,

scrupulous Landlord

scrupulous Landlord

Dear Financial Ombudsman Service Limited,

Please confirm that I believe that because my case was reviewed by the Independent Assessor you will keep my records for six years so according to the sixth data principle, will apply for another four years. I appear to have omitted the link to section 40 of the GDPR which defines the sixth principle so here it is.

https://www.legislation.gov.uk/ukpga/201...

Regardless of other statements made by the FOS, the HMRC money laundering guidelines need to be applied and they specify that records must be kept for six years.

https://www.gov.uk/government/publicatio...

Yours faithfully,

scrupulous Landlord