scrupulous Landlord

Dear Financial Ombudsman Service Limited,

What are the current retention periods for the following correspondence?

1. Complaints data and supporting email correspondence submitted for investigation and determination by the Ombudsman.

2. Data examined by the Independent Assessor

Please note, I will report you to the ICO if you try to deny me the right to make an FOIA request and retain my privacy. The purpose of this request is to verify what data you hold about me. If you do not hold any data about me any more, I will supply a 'reasonable' amount of proof.

Yours faithfully,

scrupulous Landlord

scrupulous Landlord

Dear Financial Ombudsman Service Limited,

Please confirm that I believe that because my case was reviewed by the Independent Assessor you will keep my records for six years so according to the sixth data principle, will apply for another four years. I appear to have omitted the link to section 40 of the GDPR which defines the sixth principle so here it is.

https://www.legislation.gov.uk/ukpga/201...

Regardless of other statements made by the FOS, the HMRC money laundering guidelines need to be applied and they specify that records must be kept for six years.

https://www.gov.uk/government/publicatio...

Yours faithfully,

scrupulous Landlord

scrupulous Landlord

Dear Financial Ombudsman Service Limited,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Financial Ombudsman Service Limited's handling of my FOI request 'Retention periods for complaints'.

I agree that this request is probably no longer necessary because I have supplied the FOS with the records I am concerned about.

I you agree, I will mark this record as closed.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/r...

Yours faithfully,

scrupulous Landlord

scrupulous Landlord

Dear Financial Ombudsman Service Limited,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Financial Ombudsman Service Limited's handling of my FOI request 'Retention periods for complaints'.

You did not respond to my offer to close this request so I am asking for another review in which I partially answer my own questions. This request could be grouped with any of the other requests so it would be helpful, but not essential, if the FOS Information Rights Team identifies which FOI number this requests is grouped under.

The 'standard response' given by the FOS regarding time limits is published below which states that a consumer has six months to complain after the receipt of the 'final decision letter' from the business or six years after discovering the error.

https://www.financial-ombudsman.org.uk/f...

This means that by law the FOS will have to keep the records of my case for six years and one thing that makes my case different from a large number of other cases including fraud is I have no shortage of evidence of fraud, my problem is too much data but not enough information.

There are some gaps in my records regarding who was involved in the original fraudulent behaviour but I have strong circumstantial evidence which the FOS thought was very inconvenient of me to present because it meant the poor investigator had to register it in the FOS case management system and read all of the boring details which would have taken far longer than the time they estimate is required to process each application.

The Section 12 FOIA guidelines are relevant but those guidelines are concerned with the cost of identifying if the information is held then retrieving it. Section 12 FOIA does not apply to the cost of recording the information in the first place which as statutory and operational necessity for the FOS.

https://ico.org.uk/media/for-organisatio...

FOS Information Rights team. Please can you can identify something more substantial that you believe my only motivation is to be disruptive because I am frustrated by the handling of my initial complaint to explain why you are refusing to supply me with the evidence it is not disputed you were provided with in 2017. This evidence may exonerate some people and it may incriminate others but it may exonerate everyone I have reason to believe may have acted unlawfully. The determination of guilt needs to be made by somebody with the competence and authority to do so.

The FOS Information Rights should know what documents I want them to disclose but I will send them a reminder using my private email address to identify the specific documents. The public does not need to know what the specific documents are and the public has no right to know what they are or why I consider the documents held by the FOS are evidence of fraud.

Financial fraud is a complex issue and you require accountancy as well as legal expertise to understand which a boring old fool like me lacks so I am only asking the FOS to supply the documents they hold. What the public can confirm is there is no reference to fraud in the official correspondence published by the FOS in the WDTK website regarding my case.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/r...

Yours faithfully,

scrupulous Landlord

scrupulous Landlord

Dear Financial Ombudsman Service Limited,
The six year rule in which a customer has to bring a compliant is not quite the same as the retention period but that rule is applicable in my case because the evidence I presented in 2017 is still valid .

https://www.financial-ombudsman.org.uk/b...

Yours faithfully,

scrupulous Landlord