Response times

Arthur Hill made this Freedom of Information request to North West Ambulance Service NHS Trust

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was refused by North West Ambulance Service NHS Trust.

Dear North West Ambulance Service NHS Trust,

Could you provide the following information regarding your ambulance services from January 1st, 2015 to the present?

- Which are the post codes that are covered by your trust?
- What are the response times for each call that you received resulting in an emergency response, by postcode and call category, and what are the corresponding outcomes?

Thank you very much, have a good day.

Yours faithfully,

Arthur Hill

FOI Enquiries, North West Ambulance Service NHS Trust

North West Ambulance Service

Email: mailto:[email address]

FOI 359

Dear Arthur,

Thank you for your request for information.

Your request was received on Tuesday 5 July 2016 and is currently being reviewed under the terms of the Freedom of Information Act 2000.

We will contact you again with a response to your request within the 20 working days commitment outlined in the Freedom of Information Act. However, if there are any queries with your request which I need to clarify with you, I will contact you at the earliest opportunity. In the meantime, please visit our website which details our responses to recent FOI requests, where you may find additional information in relation to your request.

In some circumstances a fee may be payable and if that is the case, I will let you know. A fees notice will be issued to you, and you will be required to pay before we will proceed to deal with your request.

If you have any queries about this letter, please contact me. Please remember to quote the reference above in any future communications.

Yours sincerely,

Karen Fitzhenry

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Karen Fitzhenry, North West Ambulance Service NHS Trust

Cheshire and Merseyside

Elm House
Belmont Grove
Merseyside L6 4EG

Tel: 01512612601
Fax: 0151 260 7441
[mobile number]
Email: mailto:[email address]

FOI 359

Dear Arthur,

The Trust has had over 1.3 million calls resulting in an emergency response since 1 January 2015 to date and there are over 312 postcode areas in the North West that the Trust covers.

It is the view of the Trust that the cost of determining, locating, retrieving, extracting and documenting this information would exceed the 18 hour appropriate limit, as prescribed by Freedom of Information and Data Protection Act Fees Regulation 2004.

I regret therefore that the Trust cannot be of any further assistance to you about this matter.

Kind regards,


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