Resource Allocation

The request was successful.

Dear Midlands and Lancashire Commissioning Support Unit,
PLEASE COULD YOU PROVIDE THE FOLLOWING INFORMATION;
After assessing a customers needs in relation for a Personal Health Budget, how does the CSU calculate an indicative budget in order to allocate funding?

Do you use a resource allocation tool or roughly calculate a figure?

Which resource allocation tool do you use?

Could you provide a copy of the system you use?

In the interests of equality, and transparency, how can a customer assure themselves that the indicative budget, and final budget, that are set by yourselves are actually correct, and priced at the current market rate, and thus conforms with equality legislation? i.e. Mr A receives £13.00 an hour to pay for carers to come in, whilst Mr B only receives £11.00 ph.

What is the current market rates per hour you use for agencies in Lancashire?

What is the current market or going rate per hour you calculate to give customers on a Personal Health Budget to employ care staff?

When using a brokerage firm does the brokerage firm set an hourly rate based on market costs for said service, when devising and pricing the care plan, and get csu to commision it or does the csu set the rates and pricing and tells the broker what the budget is,so they can both be satisfied that it meets the service users needs and is in line with local market rates?

Where would you send complaints to if you were not satisfied that you were not being dealt with in a fair manner?

Please could you provide Law, policy, procedure and guidance notes to confirm that everything in this process is open, transparent and easy to understand?

Yours faithfully,

john bird

CONTACTUS, England (NHS ENGLAND), Midlands and Lancashire Commissioning Support Unit

Dear Customer,

Thank you for your email. **Please read the important information below**

Please refer to the information below on how the Customer Contact Centre
can help you.

Our normal working hours are 08:00 to 18:00 from Monday to Friday and we
regret the delay in reply over the non-working hours.
The Customer Contact Centre is experiencing a high volume of enquiries. We
aim to respond to all general enquiries within 10 working days. If you
have raised a new complaint, you will receive a separate acknowledgement
within 3 working days

In the meantime, you may find the following information helpful.

How can the Customer Contact Centre help me?
NHS England commissions or buys primary care services; for example, GPs,
dentists, opticians, and pharmacy services. We are also responsible for
prison healthcare, military health services, and some specialised
services. We can provide advice about accessing, giving feedback or making
a complaint about these services.
You may be able to find the answer you are looking for in our Frequently
Asked Questions<https://www.england.nhs.uk/contact-us/ho...>
and our website explains how to feedback or make a
complaint<https://www.england.nhs.uk/contact-us/co...>.

What if I have an enquiry or complaint about hospital care, NHS 111 or
out-of-hours GP services?
If your enquiry or complaint is about secondary care, this includes
hospital care, NHS 111 services, mental health services, out-of-hours
services and community services such as district nursing you’ll need to
contact your local Clinical Commissioning Group (CCG). You can find their
contact details using the NHS Choices service
finder.<https://www.nhs.uk/Service-Search/Clinic...>

Do you provide medical advice?
No. Our advisors and not clinically trained and are unable to provide
medical advice. If you require emergency medical attention, dial 999 or
attend your local Accident and Emergency department if you are able to do
so.
If you require non-urgent medical advice please contact your GP, local
walk-in or urgent healthcare centre, or call NHS 111. Calls are free from
landlines and mobile phones.

How do I report a change of name or address?
You should report a change of name or address to your GP practice so they
can update their records. If your new address is outside the practice’s
catchment area you may be asked to register with a new GP practice.
You should also advise your dentist or optician of a change of name or
address as they keep their own records.

Where can I find further information about NHS England?
You can find information about NHS England and our work on our
website.<https://www.england.nhs.uk/about/>

How we use your information: Our privacy notices explains how we use,
share and store your personal information. You can find this on the NHS
England website https://www.england.nhs.uk/privacy

show quoted sections

FOI, England (NHS ENGLAND), Midlands and Lancashire Commissioning Support Unit

Dear Mr Bird,

 

Thank you for your communication dated 1 January 2019.

 

NHS England has assessed your communication as a request under the Freedom
of Information (FOI) Act 2000. As such, please be assured that your
request is being dealt with under the terms of the FOI Act and will be
answered within twenty working days.

 

For further information regarding the FOI Act, please refer to the
Information Commissioner’s Office (ICO) website. For further information
regarding NHS England and the information it publishes please visit our
website here.

 

If you have any queries about this request or wish to contact us again,
please email [1][Midlands and Lancashire Commissioning Support Unit request email] and the message will be
forwarded appropriately. Please remember to quote the above reference
number in any future communications.

 

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [2][Midlands and Lancashire Commissioning Support Unit request email].

 

Yours sincerely,

 

Freedom of Information

Corporate Communications Team

Transformation and Corporate Operations Directorate

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Tel: 0300 311 22 33

Email: [3][Midlands and Lancashire Commissioning Support Unit request email]

 

‘High quality care for all, now and for future generations’

 

 

 

show quoted sections

Dear FOI, England (NHS ENGLAND),
Your reply to my request is late.Please could you look into this matter as the law requires you have to reply within 20 days.

Yours sincerely,

john bird

FOI, England (NHS ENGLAND), Midlands and Lancashire Commissioning Support Unit

1 Attachment

  • Attachment

    Re Freedom of Information request Our Ref FOI 058170.html

    16K Download

Dear John Bird,

Thank you for your email dated 31 January 2019.

Please find attached a copy of the response to your FOI request sent on 14 January 2019.

We hope this information has helped.

Kind regards,

Freedom of Information
Corporate Communications Team
Transformation and Corporate Operations Directorate

NHS England
PO Box 16738
REDDITCH
B97 9PT

Tel: 0300 311 22 33
Email: [Midlands and Lancashire Commissioning Support Unit request email]

‘Health and high quality care for all, now and for future generations’

show quoted sections

Dear Midlands and Lancashire Commissioning Support Unit,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Midlands and Lancashire Commissioning Support Unit's handling of my FOI request 'Resource Allocation'.

The law requires you reply promptly. I have not yet received a reply. Could you please look into this.

[ GIVE DETAILS ABOUT YOUR COMPLAINT HERE ]

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/r...

Yours faithfully,

john bird

CONTACTUS, England (NHS ENGLAND), Midlands and Lancashire Commissioning Support Unit

Dear Customer,

Thank you for your email. **Please read the important information below**

Please refer to the information below on how the Customer Contact Centre
can help you.

Our normal working hours are 08:00 to 18:00 from Monday to Friday and we
regret the delay in reply over the non-working hours.
The Customer Contact Centre is experiencing a high volume of enquiries. We
aim to respond to all general enquiries within 10 working days. If you
have raised a new complaint, you will receive a separate acknowledgement
within 3 working days

In the meantime, you may find the following information helpful.

How can the Customer Contact Centre help me?
NHS England commissions or buys primary care services; for example, GPs,
dentists, opticians, and pharmacy services. We are also responsible for
prison healthcare, military health services, and some specialised
services. We can provide advice about accessing, giving feedback or making
a complaint about these services.
You may be able to find the answer you are looking for in our Frequently
Asked Questions<https://www.england.nhs.uk/contact-us/ho...>
and our website explains how to feedback or make a
complaint<https://www.england.nhs.uk/contact-us/co...>.

What if I have an enquiry or complaint about hospital care, NHS 111 or
out-of-hours GP services?
If your enquiry or complaint is about secondary care, this includes
hospital care, NHS 111 services, mental health services, out-of-hours
services and community services such as district nursing you’ll need to
contact your local Clinical Commissioning Group (CCG). You can find their
contact details using the NHS Choices service
finder.<https://www.nhs.uk/Service-Search/Clinic...>

Do you provide medical advice?
No. Our advisors and not clinically trained and are unable to provide
medical advice. If you require emergency medical attention, dial 999 or
attend your local Accident and Emergency department if you are able to do
so.
If you require non-urgent medical advice please contact your GP, local
walk-in or urgent healthcare centre, or call NHS 111. Calls are free from
landlines and mobile phones.

How do I report a change of name or address?
You should report a change of name or address to your GP practice so they
can update their records. If your new address is outside the practice’s
catchment area you may be asked to register with a new GP practice.
You should also advise your dentist or optician of a change of name or
address as they keep their own records.

Where can I find further information about NHS England?
You can find information about NHS England and our work on our
website.<https://www.england.nhs.uk/about/>

How we use your information: Our privacy notices explains how we use,
share and store your personal information. You can find this on the NHS
England website https://www.england.nhs.uk/privacy

show quoted sections

FOI, England (NHS ENGLAND), Midlands and Lancashire Commissioning Support Unit

1 Attachment

  • Attachment

    Re Freedom of Information request Our Ref FOI 058170.html

    16K Download

Dear John Bird,

 

Thank you for your email below regarding Freedom of Information request
reference FOI-058170.

 

NHS England requested clarification on your original request in relation
to the geographic area that the request is in relation to. Under the FOI
act if a request is not sufficiently clear to enable the authority to
locate or identify the requested information, then its duty to provide
advice and assistance will be trigged and it must contact the requester
within 20 working days to ask for clarification. The clarification request
was sent out on the 14 January 2019, thus meeting this obligation.

 

Section 1(3) of the FOIA stipulates that, where an authority has informed
the requester that it requires clarification, it will not be under any
further obligation to comply until the requester supplies the information
it requires. NHS England cannot continue on with this Freedom of
Information request process until clarification has been received.

 

As such FOI-058170 is considered to be part of a process that is yet to be
completed. This means that NHS England is at this stage unable to comment
upon the Freedom of Information request as the request is still being
processed.

 

We have attached our original clarification response for your convenience
and once a response to this clarification has been received it will be
processed under the FOI act. Please be assured we are keen to assist with
your enquiry. However, we cannot guarantee that Section 12 or any other
exemptions under the FOI act will not apply to any further information
requested.

 

NHS England will be happy to conduct an Internal Review into any elements
of the content of the response as directed by you once a response has been
provided. Meanwhile, you are entitled to apply directly to the Information
Commissioner for a decision. The Information Commissioner's Office (ICO)
contact information can be found within our earlier correspondence, and is
copied below for your convenience:

 

The Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Telephone: 0303 123 1113

 

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [1][Midlands and Lancashire Commissioning Support Unit request email].

 

 

 

 

show quoted sections

Dear FOI, England (NHS ENGLAND),
Sorry i have taken so long.
All questions relate to North Lancashire

Yours sincerely,

john bird

FOI, England (NHS ENGLAND), Midlands and Lancashire Commissioning Support Unit

Dear John Bird,

 

Freedom of Information Request Acknowledgement (Our Ref: FOI-058721)

 

Thank you for your communication dated 02 March 2019.

 

NHS England has assessed your communication as a request under the Freedom
of Information (FOI) Act 2000. As such, please be assured that your
request is being dealt with under the terms of the FOI Act and will be
answered within twenty working days.

 

For further information regarding the FOI Act, please refer to the
Information Commissioner’s Office (ICO) website. For further information
regarding NHS England and the information it publishes please visit our
website here.

 

If you have any queries about this request or wish to contact us again,
please email [1][Midlands and Lancashire Commissioning Support Unit request email] and the message will be
forwarded appropriately. Please remember to quote the above reference
number in any future communications.

 

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [2][Midlands and Lancashire Commissioning Support Unit request email].

 

Yours sincerely,

 

Freedom of Information

Corporate Communications Team

Transformation and Corporate Operations Directorate

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Tel: 0300 311 22 33

Email: [3][Midlands and Lancashire Commissioning Support Unit request email]

 

‘Health and High quality care for all, now and for future generations’

show quoted sections

Dear FOI, England (NHS ENGLAND),

Your reply has been delayed for more than the acceptable period of time required by law.Please could you carry out an internal review into the matter.

Yours sincerely,

john bird

FOI, England (NHS ENGLAND), Midlands and Lancashire Commissioning Support Unit

Dear John Bird,

 

Thank you for your email with regard to Freedom of Information request
reference FOI-058721.

 

NHS England is at this stage unable to conduct an Internal Review into
your response and the handling of your request, as your request remains
open and active with NHS England. We sincerely apologise for the delay in
responding. We recognise that there is no provision within the FOI Act to
extend the timeframe for a response, and understand that this delay may be
frustrating.

 

NHS England will be happy to conduct a review into the delay associated
with your request (plus any elements of the content of the response as
directed by you) once a response has been provided. Meanwhile, you are
entitled to apply directly to the Information Commissioner for a decision.
The Information Commissioner's Office (ICO) contact information can be
found within our earlier correspondence, and is copied below for your
convenience:

 

The Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Telephone: 0303 123 1113

 

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [1][Midlands and Lancashire Commissioning Support Unit request email].

 

Yours sincerely,

 

Freedom of Information

Corporate Communications Team

Transformation and Corporate Operations Directorate

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Tel: 0300 311 22 33

Email: [2][Midlands and Lancashire Commissioning Support Unit request email]

 

‘Health and high quality care for all, now and for future generations’

 

show quoted sections

FOI, England (NHS ENGLAND), Midlands and Lancashire Commissioning Support Unit

Dear John Bird,

 

Re:     Freedom of Information request (Our Ref: FOI-058721)

 

Thank you for your Freedom of Information (FOI) request dated 02 March
2019

 

Your exact request was:-

 

“Original request:

 

Dear Midlands and Lancashire Commissioning Support Unit, PLEASE COULD YOU
PROVIDE THE FOLLOWING INFORMATION; After assessing a customers needs in
relation for a Personal Health Budget, how does the CSU calculate an
indicative budget in order to allocate funding?

 

Do you use a resource allocation tool or roughly calculate a figure?

 

Which resource allocation tool do you use?

 

Could you provide a copy of the system you use?

 

In the interests of equality, and transparency, how can a customer assure
themselves that the indicative budget, and final budget, that are set by
yourselves are actually correct, and priced at the current market rate,
and thus conforms with equality legislation? i.e. Mr A receives £13.00 an
hour to pay for carers to come in, whilst Mr B only receives £11.00 ph.

 

What is the current market rates per hour you use for agencies in
Lancashire?

 

What is the current market or going rate per hour you calculate to give
customers on a Personal Health Budget to employ care staff?

 

When using a brokerage firm does the brokerage firm set an hourly rate
based on market costs for said service, when devising and pricing the care
plan, and get csu to commision it or does the csu set the rates and
pricing and tells the broker what the budget is,so they can both be
satisfied that it meets the service users needs and is in line with local
market rates?

 

Where would you send complaints to if you were not satisfied that you were
not being dealt with in a fair manner?

 

Please could you provide Law, policy, procedure and guidance notes to
confirm that everything in this process is open, transparent and easy to
understand?

 

Clarification:           

 

All questions relate to North Lancashire”

NHS England holds some recorded information in relation to this request.

 

Do you use a resource allocation tool or roughly calculate a figure? 

Which resource allocation tool do you use?

Could you provide a copy of the system you use? 

 

We do not use a resource allocation tool currently, the Personal Health
Budget (PHB) payment is paid based on the indicative budget which is set
by the funding that would be provided by a standard Continuing Healthcare
(CHC) care package, based on agreed prices with care agencies for the
relevant contract year. 

In the interests of equality, and transparency, how can a customer assure
themselves that the indicative budget, and final budget, that are set by
yourselves are actually correct, and priced at the current market rate,
and thus conforms with equality legislation? i.e. Mr A receives £13.00 an
hour to pay for carers to come in, whilst Mr B only receives £11.00 ph. 

 

The PHB payment is calculated based on the indicative budget which is set
by the costs ascertained in the CHC care package, based on agreed prices
with care agencies for the relevant contract year. 

 

What is the current market rates per hour you use for agencies in
Lancashire?

 

Range from £12.75 to £26.00 per hour – this is dependant of the skillset
needed to deliver the required care, which is variable.

 

What is the current market or going rate per hour you calculate to give
customers on a Personal Health Budget to employ care staff? 

 

£13.50 This is the fixed ‘market’ or ‘going’ rate agreed by the Clinical
Commissioning Groups (CCGs).

When using a brokerage firm does the brokerage firm set an hourly rate
based on market costs for said service, when devising and pricing the care
plan, and get csu to commision it or does the csu set the rates and
pricing and tells the broker what the budget is,so they can both be
satisfied that it meets the service users needs and is in line with local
market rates? 

 

The CCG sets the rate at £13.50 as it benchmarked against policy
nationally, - ie £13.50 per hour and advises the broker of the total
budget

Where would you send complaints to if you were not satisfied that you were
not being dealt with in a fair manner?

 

The PHB service user (or their representative) would complain to, the CSU
complaints team and the complaints email address is:
[1][email address]

Please could you provide Law, policy, procedure and guidance notes to
confirm that everything in this process is open, transparent and easy to
understand? 

 

NHS England holds this information. However, as the information held is in
the public domain, we will under Section 21 of the FOI Act (information
accessible to the applicant by other means) refer you to the published
source.

 

MLCSU manage PHBs for Continuing Healthcare as per the National Framework
for NHS Continuing Health Care;

[2]https://www.gov.uk/government/publicatio...

 

Copyright:- NHS England operates under the terms of the open government
licence. Please see the NHS England Terms and conditions on the following
link [3]http://www.england.nhs.uk/terms-and-cond...

 

We hope this information is helpful. However, if you are dissatisfied, you
have the right to ask for an internal review. This should be requested in
writing within two months of the date of this letter. Your correspondence
should be labelled “Internal Review” and should outline your concerns
and/or the area(s) you would like the review to consider. Internal Review
requests should be sent to:

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Email: [4][Midlands and Lancashire Commissioning Support Unit request email]

 

Please quote the reference number FOI-058721 in any future communications.

 

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner’s Office (ICO) can be contacted at:

 

The Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Telephone: 0303 123 1113

Email: [5][email address]  

Website: [6]www.ico.org.uk

 

Please note there is no charge for making an appeal.

 

Please be aware that in line with the Information Commissioner’s directive
on the disclosure of information under the FOI Act, your request will be
anonymised and published on our website as part of our disclosure log.

 

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [7][Midlands and Lancashire Commissioning Support Unit request email].

 

Yours sincerely,

 

Freedom of Information

Corporate Communications Team

Transformation and Corporate Operations Directorate

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Tel: 0300 311 22 33

Email: [8][Midlands and Lancashire Commissioning Support Unit request email]

 

‘Health and high quality care for all, now and for future generations’

 

show quoted sections