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Requesting details of the PHSO status on issues of The Equality Act 2010

We're waiting for Diana Smith to read a recent response and update the status.

Dear Parliamentary and Health Service Ombudsman,
much is made of the enactment of The Equality Act 2010 and the changes it brings to issues such as " hate crimes" .
Under the FOIA , l request the PHSO reply to supply statistics or evidential proof that more is being done since the bringing in of this Act , in relation to complaints where the persons making the complaint are vulnerable / elderly or disabled, in line with consideration being given to these persons specialist characteristics.
As a registered disabled person with limited mobility and partial hearing , l previously received an apology from Ann Abrahams in her then role as Ombudsman for the PHSO , for one of her review team calling me " stupid" and would like to see evidence that such things are dealt with in a much more productive way since the introduction of The Equality Act 2010,

Yours faithfully,

Diana Smith

informationrights@ombudsman.org.uk, Parliamentary and Health Service Ombudsman


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Akindele Temidayo, Parliamentary and Health Service Ombudsman

4 Attachments

Dear Ms Smith,

 

RE: Your information request, our ref FDN-274396

 

I write in response to your information request received by the
Parliamentary and Health Service Ombudsman on 16 February 2017.  The
wording of your request is as follows:

 

much is made of the enactment of The Equality Act 2010 and the changes it
brings to issues such as " hate crimes" .

Under the FOIA , l request the PHSO reply to supply statistics or
evidential proof that more is being done since the bringing in of this Act
, in relation to complaints where the persons making the complaint are
vulnerable / elderly or disabled, in line with consideration being given
to these persons specialist characteristics.

 

We have processed you request under the Freedom of Information Act 2000.

 

Response

I can confirm that we hold information within the scope of your request.

We do not have the statistics you have requested but we have taken steps
as an organisation to ensure that the requirements of the Equality Act are
incorporated into our complaint handling processes.   We have done this
by:

o updating our Service Model guidance with wording about our legal
obligations under the Equality Act included regularly throughout. 
Please see sections 1.13, 1.21, 1.37, 2.94, 5.28, 8.13 and 8.23 of the
attached which is an updated version of the Service Model guidance.
This version will soon be published on our website.  The version
currently published on our website can be viewed on the following page
[1]https://www.ombudsman.org.uk/about-us/co...
o running internal campaigns to promote and raise awareness of our legal
obligations under the Equality Act 2010.  These campaigns have been
running since December 2015;
o including texts in our template cover letters and draft reports about
how we consider extension requests for draft reports;
o creating a checklist for consideration of request for reasonable
adjustments for staff to use.

 

I hope my response is helpful.  If you believe I have made an error in the
way I have processed your information request, it is open to you to
request an internal review.  You can do this by writing to us by post or
by email to [2][Parliamentary and Health Service Ombudsman request email]. You will need to
specify what the nature of the issue is and we can consider the matter
further. Beyond that, it is open to you to complain to the Information
Commissioner’s Office ([3]www.ico.org.uk).

 

Sincerely,

 

Freedom of Information / Data Protection Officer

Parliamentary and Health Service Ombudsman

E: [4][email address]

W: [5]www.ombudsman.org.uk

 

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Fiona Watts left an annotation ()

Dear FOI team,

On 16th March 2017, you seemed to have hoodwinked anyone scanning through this response. You have provided a link that does not work. I am fully aware that many people on this website have complained to your team that the links from the PHSO not working.

Unfortunately it seems that NOBODY bothers to listen to feedback from the public at the PHSO.

Here is another example of this unresolvable maladministration.

The link states the following;

"404 Sorry we can’t find the page you are looking for. We may have moved or deleted it. Please try searching again or email us at digital@ombudsman.org.uk and we’ll look into it for you. "

What a farce.
Never mind, you all consider yourselves to be untouchable and above The Data Protection Act 1998 and other data laws at The Parliamentary Health Service Ombudsman don't you?

But, you are not immune to the Tort of Misconduct In Public Office.

Diana Smith left an annotation ()

Dear Fiona,
the person's the PHSO did not want to be investigated in my case, now one works as the Senior Fraud Resolution Specialist at EXPERIAN!!!! and the other was a barrister.
The PHSO runs with the agencies they are meant to be in place to investigate to the point of targeting vulnerable and disabled persons of their homes and assets.
Proof is the timelines involved where the PHSO ignored my pointing out perceived conflict of interest and their failure to then stop a barrister who was a commissioner for Legal Services Commission ( even living with their Director of Legal and Governance) , from then later sitting as a Deputy Adjudicator for a Land Registry Hearing that should never have occurred because of a known caution being in play and previous involvement of two judges and always in my favour for the wrong information held about me that amounted to an "error " l was entitled to correction of, that everyone including the PHSO did not want corrected.
The PHSO are crooked from the ground up and do not let anyone tell you any different. The Deputy Adjudicator l refer to actually headed a panel in a land mark case over conflict of interest of a local councillor who was fed up with having to speak out if he had connections to do with issues the parish council he sat on came up. The poor guy was crucified by this barrister very publicly. As a barrister the oath he will have taken means he is duty bound to speak out if issues of conflict of interest arise. He obviously is cut from the mould of dishing out punishment for others that he is devoid of punishment himself for , because the complaining body that should act, WON'T!!

Brenda Prentice left an annotation ()

I asked for parity with the Morrish Family and a second investigation into one of my cases under the Equality Act.
The answer was no, why? I don't know.

Equality's Act.... yea right...No wrong, PHSO don't do that.

Dear Parliamentary and Health Service Ombudsman,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Parliamentary and Health Service Ombudsman's handling of my FOI request 'Requesting details of the PHSO status on issues of The Equality Act 2010'.

Although record records my contacting the PHSO through my MP in March 2009 and ny having maintained reasonable contact regularly since and including my meeting with it's senior staff on the 26 th June 2014, there is no record of there ever being proper investigation into what are serious misconduct issues .

There has been much effort made to avoid me whereby a hundredth of this effort would have obtained answers and redress to matters already supposed sorted through the involvement previously by Judges sitting in 2002 & 2003.

I seek parity through requesting internal review and also answers to the continuation over many years of the discrimination of staff at the PHSO whose mission it appears is to commit disability hate crime on a very personal level against me.

The level of this discrimination against me has been the lead that Land Registry / Legal Servicea Commission / The Adjudicator to HM Land Registry / The First Tier Land Tribunal / Information Commissioners Office and The Independent Complaints Review have rather eagerly also got on board with, making an inpenitrable set of circumstances , when considerable evidence exists that senior level persons have written supporting the maladministration existing in the public bodies involved in orcastrated prevention of the evidence being considered and the certain corrections l am long overdue according to a very senior judges ruling in February 2012.

Police involvement has also proved the neglect of these public bodies when it comes to my rights regarding my information and documents that are my own property, that to date the PHSO perhaps do to want pay the least attention to ?

[ GIVE DETAILS ABOUT YOUR COMPLAINT HERE ]

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/r...

Yours faithfully,

Diana Smith

informationrights@ombudsman.org.uk, Parliamentary and Health Service Ombudsman


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Dear Parliamentary and Health Service Ombudsman,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Parliamentary and Health Service Ombudsman's handling of my FOI request 'Requesting details of the PHSO status on issues of The Equality Act 2010'.

I notice on the WDTK website that the sending of my requesting Internal Review has a question mark against it to wether it was recieved by the appropriate person at the PHSO.

However l received an acknowledgement it was received.

So to clarify matters and for followers of WDTK , I explain the issues l am experiencing here.

Please accept this as my further underlining l am requesting Internal Review of my request ,

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/r...

Yours faithfully,

Diana Smith

informationrights@ombudsman.org.uk, Parliamentary and Health Service Ombudsman


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Akindele Temidayo, Parliamentary and Health Service Ombudsman

Dear Ms Smith,

 

Your information request (FDN-274396)

 

I am writing further to your email of 19 April which requests an internal
review of your information request.

 

In your email, you set out reasons for your dissatisfaction with the
service you have received from PHSO in relation to a complaint, rather
than setting out the reasons why you feel that your information request
was dealt with incorrectly.

 

If you are unhappy with a service you have received from PHSO or a
decision it has made in relation to its ombudsman service, you can contact
us using the following details:
[1]https://www.ombudsman.org.uk/about-us/fe...

 

If, however, you are unhappy with the way we have responded to your
information request, please respond and set out the reasons why you think
it was dealt with incorrectly, and we will consider how best to resolve
the issues you have raised.

 

Yours sincerely

 

Freedom of Information / Data Protection Team

Parliamentary and Health Service Ombudsman

W: [2]www.ombudsman.org.uk

 

From: Diana Smith [[3]mailto:[FOI #390087 email]]
Sent: 19 April 2017 04:45
To: InformationRights
Subject: Internal review of Freedom of Information request - Requesting
details of the PHSO status on issues of The Equality Act 2010

 

Dear Parliamentary and Health Service Ombudsman,

Please pass this on to the person who conducts Freedom of Information
reviews.

I am writing to request an internal review of Parliamentary and Health
Service Ombudsman's handling of my FOI request 'Requesting details of the
PHSO status on issues of The Equality Act 2010'.

Although record records my contacting the PHSO through my MP in March 2009
and ny having maintained reasonable contact regularly since and including
my meeting with it's senior staff on the 26 th June 2014, there is no
record of there ever being proper investigation into what are serious
misconduct issues .

There has been much effort made to avoid me whereby a hundredth of this
effort would have obtained answers and redress to matters already supposed
sorted through the involvement previously by Judges sitting in 2002 &
2003.

I seek parity through requesting internal review and also answers to the
continuation over many years of the discrimination of staff at the PHSO
whose mission it appears is to commit disability hate crime on a very
personal level against me.

The level of this discrimination against me has been the lead that Land
Registry / Legal Servicea Commission /  The Adjudicator to HM Land
Registry / The First Tier Land Tribunal / Information Commissioners
Office  and The Independent Complaints Review  have rather eagerly also
got on board with, making an inpenitrable set of circumstances , when
considerable evidence exists that senior level persons have written
supporting the maladministration existing in the public bodies involved in
orcastrated prevention of the evidence being considered and the certain
corrections l am long overdue according to a very senior judges ruling in
February 2012.

Police involvement has also proved the neglect of these public bodies when
it comes to my rights regarding my information and documents that are my
own property, that to date the PHSO perhaps do to want pay the least
attention to ?

[ GIVE DETAILS ABOUT YOUR COMPLAINT HERE ]

A full history of my FOI request and all correspondence is available on
the Internet at this address:
[4]https://www.whatdotheyknow.com/request/r...

Yours faithfully,

Diana Smith

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Dear Parliamentary and Health Service Ombudsman,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Parliamentary and Health Service Ombudsman's handling of my FOI request 'Requesting details of the PHSO status on issues of The Equality Act 2010'.

To date I have found there to be no joined up approach when requesting information under information acts which after all are Acts of Parliament and issues where the PHSO constantly drag their feet.

Much is written in reviews and consultation papers that ultimately never filters through to improve responses when contacting to seek information that is a public right in law.

I wish to ascertain the areas that the PHSO think have changed and how this achieves assistance when seeking information to obtain redress and correction when things go wrong ,
[ GIVE DETAILS ABOUT YOUR COMPLAINT HERE ]

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/r...

Yours faithfully,

Diana Smith

informationrights@ombudsman.org.uk, Parliamentary and Health Service Ombudsman


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InformationRights, Parliamentary and Health Service Ombudsman

Dear Ms Smith

 

Your information request (FDC-274396)

 

I am writing further to your email of 19 April 2017, in which you request
an internal review. 

 

We will not be processing an internal review of your Freedom of
Information request, as the dissatisfaction you express relates not to
your information request but the handling of a complaint by the PHSO.

 

I have forwarded your email to our Customer Care Team for their
information, but you will need to contact them directly and provide
further information about your case and the nature of your complaint in
order for them to be able to look into your concerns.  Information on how
to get in contact with PHSO’s Customer Care Team is available on our
website at the following address:
[1]https://www.ombudsman.org.uk/about-us/fe...

 

Yours sincerely

 

Aimee Gasston

Freedom of Information and Data Protection Officer

Parliamentary and Health Service Ombudsman

W: [2]www.ombudsman.org.uk

 

Please email the FOI/DP team at: [3][Parliamentary and Health Service Ombudsman request email]

 

 

From: Diana Smith [mailto:[FOI #390087 email]]
Sent: 19 April 2017 04:45
To: InformationRights
Subject: Internal review of Freedom of Information request - Requesting
details of the PHSO status on issues of The Equality Act 2010

 

Dear Parliamentary and Health Service Ombudsman,

Please pass this on to the person who conducts Freedom of Information
reviews.

I am writing to request an internal review of Parliamentary and Health
Service Ombudsman's handling of my FOI request 'Requesting details of the
PHSO status on issues of The Equality Act 2010'.

Although record records my contacting the PHSO through my MP in March 2009
and ny having maintained reasonable contact regularly since and including
my meeting with it's senior staff on the 26 th June 2014, there is no
record of there ever being proper investigation into what are serious
misconduct issues .

There has been much effort made to avoid me whereby a hundredth of this
effort would have obtained answers and redress to matters already supposed
sorted through the involvement previously by Judges sitting in 2002 &
2003.

I seek parity through requesting internal review and also answers to the
continuation over many years of the discrimination of staff at the PHSO
whose mission it appears is to commit disability hate crime on a very
personal level against me.

The level of this discrimination against me has been the lead that Land
Registry / Legal Servicea Commission /  The Adjudicator to HM Land
Registry / The First Tier Land Tribunal / Information Commissioners
Office  and The Independent Complaints Review  have rather eagerly also
got on board with, making an inpenitrable set of circumstances , when
considerable evidence exists that senior level persons have written
supporting the maladministration existing in the public bodies involved in
orcastrated prevention of the evidence being considered and the certain
corrections l am long overdue according to a very senior judges ruling in
February 2012.

Police involvement has also proved the neglect of these public bodies when
it comes to my rights regarding my information and documents that are my
own property, that to date the PHSO perhaps do to want pay the least
attention to ?

[ GIVE DETAILS ABOUT YOUR COMPLAINT HERE ]

A full history of my FOI request and all correspondence is available on
the Internet at this address:
[4]https://www.whatdotheyknow.com/request/r...

Yours faithfully,

Diana Smith

-------------------------------------------------------------------
Please use this email address for all replies to this request:
[5][FOI #390087 email]

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
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For more detailed guidance on safely disclosing information, read the
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-------------------------------------------------------------------

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Dear InformationRights,
your customer service team have previously called me stupid , to which l then received a lengthy apology from Ann Abrahams , who was the Ombudsman at that time.
Therefore l have reservations regarding being passed to a unit within your agency that from what l can tell , never learned from their mistakes and have continued to discriminate against me for quite some years now.
I have on many occassions been told l would be contacted by this unit and it never materialise's.
Please bump my information request up a peg to someone capable of a full investigation of the discrimination of me that is clearly not being flagged up,

Yours sincerely,

Diana Smith

Informationrights@ombudsman.org.uk, Parliamentary and Health Service Ombudsman


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C Rock left an annotation ()

Dear Questioner
I have enquired on this topic. The PHSO continue to prevaricate and dodge showing no intent to address.
I have complained verbally and in writing. The office is clearly in breach of Disability law but it's still in their modus operandi to bully and wear down, as far as I can detect. It could have been addressed many years ago when first made aware of complaints. I'll look forward to seeing an acceptable answer.

Diana Smith left an annotation ()

Thank you C Rock,
my nightmare started following an Industrial Accident working for the NHS that was gross negligence of being made to work in a building that had a demolition order on it and my accident occurring as a result of the unsuitability and flaws of the fabric of the building.
Whilst seeking to relocate to enable my son and husband to flourish with their job and schooling respectively, l was targeted in my purchasing a property , to then at the last post to loose my pension and compensation rights to plunge me into requiring a mortgage on the property l was buying.
Plunged into a massive property / land fraud that is perhaps happening all across the UK, l have had to endure rape / attacks / verbal threats of attack / attempts on my life / pets and livestock targeted for torture and poison.
The UK Public need to know how far all this has filtered through to involve our courts / police / councils / land registry office's / energy providers / banks / building society and tripping over into agencies like the legal aid agency / information commissioners office / ombudsman / complaints bodies / CAB / MP's.
When you have the absolute proof and no-one is listening, then you know this country of ours is on a handcart to hell.
The one common denominator with all the victims cases l have heard of is that it is our own personal information that becomes the tool those l have listed , use to steal our homes / land / assets / identity and in some cases they go as far as taking the life of the person being targeted.
The sooner more members of the UK Public join up the dots of what is National Corruption, then the tide will turn and like in The Hillsborough Disaster, we will learn the history of how such awfulness has become the norm rather than the exception.
My own property / land issue, became something Land Registry used to alter section 66 of the Land Registration Act 2002 and then together with the Information Commissioners Office "THEY" sent unredacted copy of details of me and my case to other victims as a means of restricting these other cases

Dear Parliamentary and Health Service Ombudsman,

I write requesting internal review as is my entitlement by law,

Yours faithfully,

Diana Smith

informationrights@ombudsman.org.uk, Parliamentary and Health Service Ombudsman


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