Request to understand the volume of correspondences that the Pensions Advisory Service receives or processes

The request was partially successful.

Inspector Clouseau

Dear The Pensions Advisory Service,

Can you please confirm how many of the following you received for tax years 15/16, 16/17 & 17/18:

Complaints
Data protection requests
Freedom of information requests
Questions from parliament
Correspondences from ministers
Other correspondences

Yours faithfully,

Inspector Clouseau

Enquiries, The Pensions Advisory Service

4 Attachments

Dear customer,

 

Thank you for your enquiry.  We will reply as soon as we can.  If your
enquiry is urgent, please contact our helpline to let us know.  Kind
regards. 

 

TPAS Team

 

 

Pensions helpline: 0800 011 3797
General Office: 020 7630 2250
[1]www.pensionsadvisoryservice.org.uk
[2]Send us your feedback

Follow TPAS on social media:
[3][IMG]   [4][IMG]   [5][IMG]   [6][IMG]
The Pensions Advisory Service Ltd.  Registered Office 11 Belgrave Road,
London, SW1V 1RB
The Pensions Advisory Service (TPAS) provides independent information and
guidance on pension matters, both occupational and private pension
arrangements. TPAS does not provide regulated advice and any view or
recommendation given by TPAS is an opinion in good faith on the basis of
the documents and information made available. TPAS cannot be held
responsible in law for opinions expressed, nor should any such opinion be
regarded as grounds for legal action. Any views expressed by the sender of
this message are not necessarily those of TPAS. Our privacy policy is
available [7]here.

If you are not the intended recipient, any disclosure, copying,
distribution or other action taken in reliance of the information
contained in this e-mail is strictly prohibited. If you have received this
transmission in error, please use the reply function to tell us and then
permanently delete what you have received. Please note: Incoming and
outgoing e-mail messages are routinely monitored for compliance with our
policy on the use of electronic communications. This email was scanned for
viruses by TPAS' anti-virus services and on leaving TPAS was found to be
virus free.

This document is strictly confidential and is intended only for use by the
addressee.

 

 

References

Visible links
1. https://www.pensionsadvisoryservice.org....
2. https://www.pensionsadvisoryservice.org....
3. https://twitter.com/TPASnews
4. https://www.facebook.com/pensionsadvisor...
5. https://www.linkedin.com/company/1401903...
6. https://www.instagram.com/thepensionsadv...
7. https://www.pensionsadvisoryservice.org....

Benjamin Infield, The Pensions Advisory Service

4 Attachments

+------------------------------------------------------------------------+
|Private and Confidential |  |
+------------------------------------------------------------------------+

 

Your Freedom of Information Request

 

Thank you for your Freedom of Information request dated 06/11/2018 which
is being dealt with under the terms of the Freedom of Information Act
2000.

 

You have requested for us confirm how many of the following you received
for tax years 15/16, 16/17 & 17/18:

 

Complaints

Data protection requests

Freedom of information requests

Questions from parliament

Correspondences from ministers

Other correspondences.

 

On behalf of The Pensions Advisory Service I can confirm the below: 

 

+------------------------------------------------------------------------+
|  |2015/16 |2016/17 |2017/18 |
|----------------------+-----------------------+------------+------------|
|Complaints |14 |31 |20 |
|----------------------+-----------------------+------------+------------|
|Data protection |0 |2 |4 |
|requests | | | |
|----------------------+-----------------------+------------+------------|
|Freedom of information|TPAS does not hold data|5 |11 |
|requests |on this period as we | | |
| |have a 2 year data | | |
| |retention policy. | | |
|----------------------+-------------------------------------------------|
|Questions from |TPAS holds all enquiries under the customer name |
|parliament |so do not hold information about specific |
| |questions from parliament. |
|----------------------+-------------------------------------------------|
|Correspondences from |TPAS holds all enquiries under the customer name |
|ministers |so do not hold information about specific |
| |questions from ministers. |
|----------------------+-------------------------------------------------|
|Other correspondences |As a customer service, TPAS receives a large |
| |number of online enquiries, emails and online |
| |enquiries. Please can you specify which type of |
| |correspondences you are referring to. |
+------------------------------------------------------------------------+

 

Yours sincerely,

 

Ben Infield

Communications Officer

Direct dial: 0207 932 5799

Media enquiries: 0300 013 4780

 

 

Pensions helpline: 0800 011 3797
General Office: 020 7630 2250
[1]www.pensionsadvisoryservice.org.uk
[2]Send us your feedback

Follow TPAS on social media:
[3][IMG]   [4][IMG]   [5][IMG]   [6][IMG]
The Pensions Advisory Service Ltd.  Registered Office 11 Belgrave Road,
London, SW1V 1RB
The Pensions Advisory Service (TPAS) provides independent information and
guidance on pension matters, both occupational and private pension
arrangements. TPAS does not provide regulated advice and any view or
recommendation given by TPAS is an opinion in good faith on the basis of
the documents and information made available. TPAS cannot be held
responsible in law for opinions expressed, nor should any such opinion be
regarded as grounds for legal action. Any views expressed by the sender of
this message are not necessarily those of TPAS. Our privacy policy is
available [7]here.

If you are not the intended recipient, any disclosure, copying,
distribution or other action taken in reliance of the information
contained in this e-mail is strictly prohibited. If you have received this
transmission in error, please use the reply function to tell us and then
permanently delete what you have received. Please note: Incoming and
outgoing e-mail messages are routinely monitored for compliance with our
policy on the use of electronic communications. This email was scanned for
viruses by TPAS' anti-virus services and on leaving TPAS was found to be
virus free.

This document is strictly confidential and is intended only for use by the
addressee.

References

Visible links
1. https://www.pensionsadvisoryservice.org....
2. https://www.pensionsadvisoryservice.org....
3. https://twitter.com/TPASnews
4. https://www.facebook.com/pensionsadvisor...
5. https://www.linkedin.com/company/1401903...
6. https://www.instagram.com/thepensionsadv...
7. https://www.pensionsadvisoryservice.org....