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Request Recorded Information on the Time it Takes to Process a Complaint

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Dear Sir,

Request recorded information on the time it takes to process a complaint. The query concerns personal pension investment complaints.

Rather than offer me statistical data, would you identify the best and worst mean and medium times (against what you advertise as usual)

Would you identify this information for,
- the time it takes from receiving a complaint to deciding whether or not to investigate it and,
- the time it takes to investigate a complaint to its completion.

Yours faithfully,

peter smith

Information Rights Officer, Financial Ombudsman Service Limited

Dear Mr Smith

Thank you for your email requesting information under the Freedom of Information Act 2000. We’ll respond as soon as we’re able to and by 24 April 2020.

Yours sincerely

Elizabeth

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