Request In Relation To Complaints Derbyshire Children's Social Care

Gill Butler made this Freedom of Information request to Derbyshire County Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Response to this request is long overdue. By law, under all circumstances, Derbyshire County Council should have responded by now (details). You can complain by requesting an internal review.

Dear Derbyshire County Council,

I would like the following information please, in relation to Complaints with Children's Social Care and Post Adoption Services, for the past 3 years, under the Freedom of Information Act 2000:

How many formal complaints have there been at Stage 1, Stage 2 and Stage 3 in relation to Children's Social Care and Adoption/Post Adoption Services? How many Complaints proceeded to the Local Government Ombudsman?

What was the timescales for handling Complaints for:
Stage 1, Stage 2, Stage 3?

How many Complaints were handled Independently outside of Derbyshire County Council at Stage 2. How many Stage 2 Complaints had an Independent Person, and how many met the complainant?

How many Complaints received an apology or financial compensation, and if so how much was the cost to Derbyshire County Council?

What is the investment in training for frontline staff in relation to cost and how much is this per head?

What were the nature of the Complaints?
how many were about Lack of Service? Is this broken down by which service? If so how many have complained about lack of education and provision of therapeutic services?

How many Complaints were specifically about poor communication? Is it broken down any further?

How many Complaints are about Social Workers attitudes and how many about 'Lack of Working Together' 'Ethics and Values'. It may be recorded in different terminology.

Yours faithfully,

Gill Butler

Access 2 Info (Commissioning Communities and Policy), Derbyshire County Council

Dear Ms Butler,

I write to acknowledge receipt of your request for information received on the 09 November 2017.

We will be processing your request under the Freedom of Information Act 2000. In accordance with the legislation, the deadline for responding is 20 working days from the receipt of the request, this being 08 December 2017. However, we shall endeavour to deal with your request promptly, and if possible before this date.

Yours Sincerely,

Justin Hird
Legal Assistant
For John McElvaney
Director of Legal Services
Derbyshire County Council
County Hall
Matlock
DE4 3AG

Telephone: 01629 539336

PUBLIC – This email includes information which is not personal.

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CS DP and FOI (Childrens Services), Derbyshire County Council

Dear Ms Butler

 

I write further to your request for information received on 9th November
2017.

 

Officers dealing with your request have asked for clarification on

 

What is the investment in training for frontline staff in relation to cost
and how much is this per head?

·         Is this about frontline social work staff or those dealing with
complaints or possibly all CS frontline staff?

·         Is per head per member of staff?

·         What exact time frame are you referring to?

 

 

In accordance with s. 1 of the Freedom of Information Act 2000, the
request cannot be processed until clarification has been received. The
deadline will be calculated on receipt of clarification

 

Yours sincerely

 

Julie Yates

 

 

Julie Yates | Management Information Assistant | SAR / FOI Team |
Information & ICT | Children’s Services | Derbyshire County Council |
County Hall, Matlock, Derbyshire DE4 3AG | Tel: 01629 538853 / 531226

 Visit us at [1]www.derbyshire.gov.uk | Follow us on [2]Twitter | Find us
on [3]Facebook

 

 

 

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CS DP and FOI (Childrens Services), Derbyshire County Council

CS DP and FOI (Childrens Services) would like to recall the message, "FOI Request 927-17 Butler - Request In Relation To Complaints Derbyshire Children's Social Care".
This email or email thread section has been classified CONTROLLED - This email requires controlled access by Council personnel and / or intended recipient(s) only. This email may contain business or personal information.
Think before you print! Save energy and paper. Do you really need to print this email?

Derbyshire County Council works to improve the lives of local people by delivering high quality services. You can find out more about us by visiting 'www.derbyshire.gov.uk'. If you want to work for us go to our job pages on 'www.derbyshire.gov.uk/jobs'. You can register for e-mail alerts, download job packs and apply on-line.

show quoted sections

CS DP and FOI (Childrens Services), Derbyshire County Council

Dear Ms Butler

 

I write further to your request for information received on 9th November
2017.

 

Officers dealing with your request have asked for clarification on

 

What is the investment in training for frontline staff in relation to cost
and how much is this per head?

·         Is this about frontline social work staff or those dealing with
complaints or possibly all CS frontline staff?

·         Is per head per member of staff?

·         What exact time frame are you referring to?

 

 

In accordance with s. 1 of the Freedom of Information Act 2000, the
request cannot be processed until clarification has been received. The
deadline will be calculated on receipt of clarification

 

Yours sincerely

 

Julie Yates

 

 

Julie Yates | Management Information Assistant | SAR / FOI Team |
Information & ICT | Children’s Services | Derbyshire County Council |
County Hall, Matlock, Derbyshire DE4 3AG | Tel: 01629 538853 / 531226

 Visit us at [1]www.derbyshire.gov.uk | Follow us on [2]Twitter | Find us
on [3]Facebook

 

 

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