Dear North Lincolnshire Council,

I am writing in hopes of acquiring information to as part of research into LAs spending trends in different sectors. Spending on interpretation and translation services is one of those sectors.

I have already referred to the FOI Act and understand that the information requested below are not exempt from the public domain. As such, under the FOI Act, can we please ask for the following information at your earliest convenience to enable me conclude my project:

In the past 12 months, please confirm

1) The number of written translation requests and how many were met (e.g. January 2023 – 2 requests / 2 met)
2) The number of pre-booked telephone interpretation requests and how many were met?
3) The number of on-demand telephone interpretation requests and how many were met?
4) The number of face-to-face interpretation requests and how many were met?
5) A breakdown of the number of Face to Face Interpreter requests by language (e.g. January 2023: Polish 80 / Romanian 62 / Bulgarian 50 / Urdu 22 etc for each language each moth)
6) What % of Face to Face Interpreter requests were met?
7) How many Interpreters Did Not Attend their appointments?
8) How many end-users did not attend their appointment?
9) How many patients who did not attend appointments needed an interpreter?
10) How many bookings were cancelled by patients last minute?
11) What was the total spending for the year across all interpretation and translation services?
12) Who is the incumbent provider for the Council?
13) When did the current contract come into effect?

Can we please ask that the above information is not exempt from FOI as we are not asking for pricing or business sensitive information but general information that should be made publicly available to identify where the public money is spent.

Yours faithfully,

Mills Knight