We don't know whether the most recent response to this request contains information or not – if you are Marie-Louise Corden please sign in and let everyone know.

Request for Surface Water Sewer Records 1995 and 1996 for Lowesby Close and Freeby Close, Melton Mowbray

Marie-Louise Corden made this Environmental Information Regulations request to Severn Trent Plc
You only have a right in law to access information about the environment from this authority


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Marie-Louise Corden

Dear Severn Trent Plc,
Firstly, please advise if you still hold records for water surface sewer pipes for 1995 and/or 1996.
If you only hold some of the information requested, please provide what you hold.

Please could you send me copies of all the information you hold for 1995 and 1996 for all water surface sewer pipes and SK76184710 (culvert) in Lowesby Close and Freeby Close in Melton Mowbray, Leics. Please send all relevant correspondence regarding, including all calculations deciding water surface sewer pipe sizes (including diameters) and copies of the different stages from planned changes to final completion for any works carried out. Please include the new pipe planned (initially 450mm and changed to 525mm - approx April/May 1996). In 1996, a pipe was originally going from Lowesby Close, but then it got changed to Freeby Close - please provide all of this paperwork from planned work to final completion.

NB: At times, the paperwork has been labelled "Branston Crescent Surface Water Sewer, Melton Mowbray" - if it helps for you to find the information. Work (for sewer easement) was planned to commence on Monday 29th April 1996 (requirements laid out in letter of 22nd February 1996)

I have a copy of a fax (dated 1996) of the Sewer Record with a handwritten note stating "Existing surface water sewer to be abandoned". This is labelled "225mm VC"on the record I have. Please send me copies of all information that shows the planned work to abandon this surface water sewer and also why it was not actually abandoned.

I received (from Network Rail) a copy of a letter to Melton Borough Council (acting as Agent for Severn Trent Water Limited) - From a Surveying Assistant - dated 22nd February 1996.
(Page 40) Point 4 and (d) - "Your Council will be required to submit calculations, supported by an independent check certificate that the existing culvert is capable of accepting the increase flow/capacity of water." And also last paragraph, "I shall need you to confirm its proposed outside diameter. I shall also require details of the legislation under which the work will be carried out". Please could you send me all of this information - for both the original 450mm pipe and the changed size of 525mm pipe.

- Page 47 (Point 30) - "Upon completion of the works, the applicants to submit a plan in duplicate for record purposes, showing any variations made from the scheme plan. The plan should be endorsed "As carried out, completed _____ date" and signed by the applicants. If the work has been carried out according to specification, notification of this must be sent...." - Please provide a copy of all of this information.

- Page 48 (Point 35) - "All work is to be carried out to a detailed method statement, including risk assessment and is to be formally accepted by Railtrack of their appointed agents" - Please provide a copy of all of this information.

If you require any clarification on these requests, please do not hesitate to contact me.
Many thanks for your help with this matter.
Louise Corden

Do Not Reply, Severn Trent Plc

Hello

Thanks for contacting us – you may find it will take longer than normal
for us to get back to you due to the Coronavirus outbreak as some of our
teams are having to self-isolate.

Our priority is to make sure everyone’s as safe as they can be while
ensuring we keep our services running for all of our customers.

We will get back to you as soon as possible. Thanks for bearing with us.

Kind regards,

Customer Care

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customer.care@severntrent.co.uk, Severn Trent Plc

Good afternoon

I’m sorry we wouldn’t be able to provide this information as we are a
public limited company. The regulations of the Freedom of Information Act
do not apply.

The Freedom of Information Act applies specifically to public sector
organisations amongst which are included government departments and other
public bodies, local councils, schools, colleges and universities, and
publicly owned companies.

If you need any more help you can “chat now” on our website – drop us a
tweet @stwater or call us on 0800 783 4444. Here’s the link to our
website: https://www.stwater.co.uk/

Kind regards

Oliver

Customer Care

 

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Marie-Louise Corden

Dear Severn Trent Plc,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Severn Trent Plc's handling of my FOI request 'Request for Surface Water Sewer Records 1995 and 1996 for Lowesby Close and Freeby Close, Melton Mowbray'.

On reading answers to requests made by other members of the public, I can see an apology that information was not provided, that states:
'First of all I’d like to share how sorry we are that you’ve been told we don’t need to share information under the Environmental Information Regulations legislation. We do indeed have an obligation to share information that falls under ‘environmental information’ and we will continue to upskill our frontline staff so they’re aware of this.'

Therefore, I believe you should be able to provide the information to me please.

I am requesting the information because there in an impact on the environment next to my property - due to flooding. It appears that a new Severn Trent surface water sewer/pipe/outfall was installed in 1996. This surface water sewer/pipe/outfall is larger than the culvert that allows water to flow through to the river. In addition, paperwork suggests that the existing surface water sewer/pipe/outfall should have been abandoned - but it has not been abandoned. Both are still being used and the area floods on a regular basis, because the culvert is smaller than the 2 pipes/outfalls. NB: There is also a ditch that leads to the culvert. The culvert was originally designed to only take water from the ditch.

Here is the information about my complaint:-

Dear Severn Trent Plc,
Firstly, please advise if you still hold records for water surface sewer pipes for 1995 and/or 1996.
If you only hold some of the information requested, please provide what you hold.

Please could you send me copies of all the information you hold for 1995 and 1996 for all water surface sewer pipes and SK76184710 (culvert) in Lowesby Close and Freeby Close in Melton Mowbray, Leics. Please send all relevant correspondence regarding, including all calculations deciding water surface sewer pipe sizes (including diameters) and copies of the different stages from planned changes to final completion for any works carried out. Please include the new pipe planned (initially 450mm and changed to 525mm - approx April/May 1996). In 1996, a pipe was originally going from Lowesby Close, but then it got changed to Freeby Close - please provide all of this paperwork from planned work to final completion.

NB: At times, the paperwork has been labelled "Branston Crescent Surface Water Sewer, Melton Mowbray" - if it helps for you to find the information. Work (for sewer easement) was planned to commence on Monday 29th April 1996 (requirements laid out in letter of 22nd February 1996)

I have a copy of a fax (dated 1996) of the Sewer Record with a handwritten note stating "Existing surface water sewer to be abandoned". This is labelled "225mm VC"on the record I have. Please send me copies of all information that shows the planned work to abandon this surface water sewer and also why it was not actually abandoned.

I received (from Network Rail) a copy of a letter to Melton Borough Council (acting as Agent for Severn Trent Water Limited) - From a Surveying Assistant - dated 22nd February 1996.
(Page 40) Point 4 and (d) - "Your Council will be required to submit calculations, supported by an independent check certificate that the existing culvert is capable of accepting the increase flow/capacity of water." And also last paragraph, "I shall need you to confirm its proposed outside diameter. I shall also require details of the legislation under which the work will be carried out". Please could you send me all of this information - for both the original 450mm pipe and the changed size of 525mm pipe.

- Page 47 (Point 30) - "Upon completion of the works, the applicants to submit a plan in duplicate for record purposes, showing any variations made from the scheme plan. The plan should be endorsed "As carried out, completed _____ date" and signed by the applicants. If the work has been carried out according to specification, notification of this must be sent...." - Please provide a copy of all of this information.

- Page 48 (Point 35) - "All work is to be carried out to a detailed method statement, including risk assessment and is to be formally accepted by Railtrack of their appointed agents" - Please provide a copy of all of this information.

If you require any clarification on these requests, please do not hesitate to contact me.
Many thanks for your help with this matter.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/r...

Yours faithfully,

Marie-Louise Corden

Do Not Reply, Severn Trent Plc

Hello

Thanks for contacting us – you may find it will take longer than normal
for us to get back to you due to the Coronavirus outbreak as some of our
teams are having to self-isolate.

Our priority is to make sure everyone’s as safe as they can be while
ensuring we keep our services running for all of our customers.

We will get back to you as soon as possible. Thanks for bearing with us.

Kind regards,

Customer Care

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Customer.Resolution, Severn Trent Plc

Hello

Thanks for contacting us –we’ll get back to you shortly.

Your complaint reference number is  COM-39269-S5D4B7 .

Kind regards,

Customer Care

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Marie-Louise Corden

Dear Customer Care
Complaint reference number is COM-39269-S5D4B7

Good morning

I am chasing up this complaint. By law, Severn Trent should normally have responded promptly and by 26th November 2020.

I would appreciate your assistance in obtaining the information I have requested due to the urgency of flooding.

Yours sincerely,

Marie-Louise Corden

CustomerEIR, Severn Trent Plc

Dear Ms Corden,

Firstly I want to apologise for the delay in responding. In response to your query, we can confirm this request has now been reviewed and, on this occasion, ST do not have the information requested. We can advise that the digital sewer map we hold was first created in 2001 from records held by Local Authorities. This does not include data that would help to understand what pipework changes were made in 1995/6. If it is helpful, we can supply a copy of the 2001 record. Please could you provide your email address to us so we can send this to you directly.

We have internally reviewed our processes for dealing with EIR requests and as a result have made a number of changes to our website and processes. If you wish, you can use our new EIR web form in future: https://www.stwater.co.uk/get-in-touch/e... or you can continue to use whattheyknow.com, which has now been routed to our dedicated EIR triage inbox. This will ensure that going forward all EIR requests are responded to appropriately and within time.

If you have any further queries please contact me at [email address]

Kind Regards

Liz Walker
Group Investigation and Casework Manager

Marie-Louise Corden

Dear CustomerEIR - Liz Walker,

Thank you for your reply and for informing me of your new processes.

Could you please clarify:-

- I have seen paper copies of the sewer map in 1996 held by Network Rail - do Severn Trent not keep any paper copies prior to 2001?
- Is the earliest information Severn Trent hold on all sewer maps only available digitally from 2001?
- Is this because Local Authorities held all paper copies prior to 2001?

Meanwhile, thank you for offering to send a copy of the 2001 digital sewer map as this was first created in 2001 from records held by Local Authorities. I would be very grateful if you could please forward this to me.

Yours sincerely,

Marie-Louise Corden

CustomerEIR, Severn Trent Plc

1 Attachment

ST Classification: OFFICIAL PERSONAL

Dear Ms Corden,

Some of the information you have requested would fall outside the scope of the Environmental Information Regulations. However, we wanted to provide what we are able.

Our asset protection team has provided the following description and response in regards to the sewer record:

'The outfalls to the watercourse as shown on the sewer record (see attached map) areas as follows:
525mm diameter surface water sewer
225mm diameter surface water sewer
Unspecified diameter overflow from the foul sewage pumping station (SPS). Any such discharge present would be consented by the Environment Agency.

All the above outfall to a watercourse that is located behind the houses in Freeby Close. This watercourse continues under the railway line and is marked by a purple line (private) on the sewer records, this culvert is 450mm diameter and the responsibility of Network Rail. The watercourse is the responsibility of the riparian owner – in this case the owner of the field behind Freeby Close. As you state these sewers were laid when the development was built in 1995/96, this was when the maintenance of sewers and the responsibility for dealing with the adoption of sewers under S104 of the Water Industry Act fell to the Council’s as sewerage agents to Severn Trent Water.

For any surface water sewer out-falling to a watercourse (and the SPS overflow) to be adopted under S104, the right to discharge would have to be obtained by the developer to that watercourse. In 1995/96 the EA were responsible for accepting surface water flows from sewers and drains discharging to the watercourses and they would have set the maximum discharge rate to that watercourse. Once the sewers were laid to the agreed point of discharge and designed for the agreed acceptable maximum discharge rate set by the EA, the sewers would be adopted. Severn Trent does not retain copies of Adoption Agreements and given that the Local Council would have dealt with this, it is unlikely we hold any records regarding this adoption. Our position is that the updated Statutory Sewer Record is our information repository of public sewers.

The 450mm diameter culverted watercourse under the railway is the responsibility of the railway authority, if the culvert is silted up to any degree that would sufficiently reduce its capacity to accept the flows from the watercourse and the public sewers and overflows then the railway authority would need to clean out that culvert. The responsibility for the maintenance of the watercourse belongs to the landowner, not Severn Trent. So any downstream silting up or partial blockage of the watercourse that is preventing adequate flows is again down to the land owner not Severn Trent. The local land drainage authority is the Local Lead Flood Authority (LLFA) who have land drainage powers, usually the County or Borough Councils, who can serve notice on landowners to maintain open and culverted watercourses.'

Please note that we consider that this request is now closed and any further requests will subject to a charge.

Kind Regards

Liz Walker
Group Investigation and Casework Manager
Group Compliance and Assurance
7 South, Severn Trent Centre
77[mobile number]Email: [email address]

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We don't know whether the most recent response to this request contains information or not – if you are Marie-Louise Corden please sign in and let everyone know.