Dear Mr Williams

 

TfL Ref: 1291 - 2122

 

Thank you for your request received by Transport for London (TfL) on 17
September 2021 asking for information about our Cycle hire scheme.

 

Your request will be processed in accordance with the requirements of the
Freedom of Information Act and our information access policy. 

 

A response will be sent to you by 14 October 2021. We publish a
substantial range of information on our website on subjects including
operational performance, contracts, expenditure, journey data, governance
and our financial performance. This includes data which is frequently
asked for in FOI requests or other public queries. Please check
[1]http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

 

We will publish anonymised versions of requests and responses on the
[2]www.tfl.gov.uk website. We will not publish your name and we will send
a copy of the response to you before it is published on our website.

 

In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.

 

Yours sincerely

 

 

Sara Thomas

FOI Case Management Team

General Counsel

Transport for London

 

 

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Dear Mr Williams

 

TfL Ref: 1291 - 2122

 

Thank you for your request received by Transport for London (TfL) on 17
September 2021 asking for information about our Cycle hire scheme.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and our information access policy. I can
confirm that we hold some of the information you require.

 

Transport for London (TfL's) flagship cycle hire scheme is continuing to
go from strength for strength with its highest September hires in its 11
year history, as increasing numbers of Londoners returned to the office.

 

Your questions and our replies are as follows:

 

• 01. Since the Boris Bikes were introduced how many Boris Bikes have been
lost or stolen or disappeared?

Between 31st July 2010 – 31st May 2021, 69,483 bikes were reported Missing
During Rental (over 24 hours).

• 02. Out of these how many were found and recovered?

Between 31st July 2010 – 31st May 2021, 64,755 were found and recovered.

• 03. Out of these how many have still not been found and recovered?

Between 31st July 2010 – 31st May 2021, 4,728 are missing.

 

A customer is charged £94 when a bike is not returned after 24 hours; if
it is still missing after 7 days a further £206 is applied. If the bike
has been returned before 7 days but after 24 hours then only the £94 is
applied.

• 04. Since the Boris Bikes were introduced how many Boris Bikes were
damaged beyond repair?

There are a total of 2,202 bikes which have been damaged beyond repair,
(as at September 2021).

• 05. Since the Boris Bikes were introduced how many Boris Bikes have been
built in total (the number should include both current ones you have and
ones that have been lost or damaged or scrapped or are no longer in your
fleet)?

A total of 19,470 bikes have been commissioned since the scheme went live
in 2010, (as at September 2021).
• 06. How many Boris Bikes are currently in your fleet (this should only
include ones that you currently have and not ones which have been lost or
damaged or scrapped or are no longer in your fleet)?

There are currently 12,109 active bikes in the fleet, (as at September
2021).

• 07. Since the Boris Bikes were introduced how much money have you spent
on repairing broken Boris Bikes?

We don’t hold a separate figure for the cost of maintaining the bikes -
this is included in an overall figure which also includes services,
repairs, redistribution and staffing which is built into the overall
service fee from the Bike Management Supplier which covers all elements of
the contract.

• 08. Back in December 2013 a Boris Bike (in blue Barclays livery) was
found in Gambia in Africa. You can read about it here -
[1]https://www.independent.co.uk/news/uk/ho...
- in this news article. How exactly did it turn up here? Do you have any
information about what happened and how it reached Gambia?

We do not hold any information on this.
• 09. Just two weeks ago at the beginning of September 2021 a Boris Bike
(in red Santander livery) was found in Jamaica in the Caribbean. You can
read about it here -
[2]https://www.mylondon.news/news/uk-world-...
- in this news article. How exactly did it turn up here? Do you have any
information about what happened and how it reached Jamaica?

Cycle 51493 has been missing since 7th June 2020. It was last hired from
Hyde Park Corner by a casual user. We do not hold any further information.

Santander Cycles has played a vital role in keeping people moving during
the pandemic and we want to make sure bikes continue to be available,
which is why we take any theft extremely seriously. We’re working closely
with the Met police to deter theft of Santander Cycles, as well as taking
measures such as installing cameras at select docking stations,
introducing new bikes with GPS tracking, and checking equipment at docking
stations to ensure bikes are returned properly. We’d encourage people to
continue to report any abandoned bikes to us via our website, email or the
Santander Cycles app.

• 10. Since the Boris Bikes were introduced how many times have the
touchscreen machines been damaged or vandalised?

There has been 96 instances of vandalism on London Cycle Hire Scheme
terminals since the start of the scheme, (as at September 2021).

• 11. How much money did Barclays pay you to promote themselves on the
Boris Bike scheme?

The Barclays sponsorship agreement was £5m pa for the Cycle Hire Scheme.

• 12. How much money does Santander pay you to promote themselves on the
Boris Bike scheme?

Santander’s sponsorship agreement is £6.25 m pa for the Santander Cycle
Hire Scheme.

Please see the link below is to the published contracts which are
available on our website:

 

[3]https://tfl.gov.uk/corporate/publication...

 

If this is not the information you are looking for, or if you are unable
to access it for any reason, please do not hesitate to contact me.

 

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

 

Yours sincerely

 

 

Sara Thomas

FOI Case Management Team

General Counsel

Transport for London

 

 

 

 

From: FOI
Sent: 20 September 2021 14:41
To: 'Christopher Williams' <[4][FOI #792587 email]>
Subject: RE: new foi ref 1291-2122 CRM:0138278

 

Dear Mr Williams

 

TfL Ref: 1291 - 2122

 

Thank you for your request received by Transport for London (TfL) on 17
September 2021 asking for information about our Cycle hire scheme.

 

Your request will be processed in accordance with the requirements of the
Freedom of Information Act and our information access policy.

 

A response will be sent to you by 14 October 2021. We publish a
substantial range of information on our website on subjects including
operational performance, contracts, expenditure, journey data, governance
and our financial performance. This includes data which is frequently
asked for in FOI requests or other public queries. Please check
[5]http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

 

We will publish anonymised versions of requests and responses on the
[6]www.tfl.gov.uk website. We will not publish your name and we will send
a copy of the response to you before it is published on our website.

 

In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.

 

Yours sincerely

 

 

Sara Thomas

FOI Case Management Team

General Counsel

Transport for London

 

 

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