Dear Saffron Health Partnership,

Please would you provide me with the following :-

1. A copy of your Equality & Diversity Policy

2. Internal instructions to staff and policies relating to the delivery of services

This request is made under the provisions of the Freedom of Information act.

Thank you.

Yours faithfully,

Felix Yen

Dear Saffron Health Partnership,

I have received no response to my Freedom of Information request submitted on 5th December 2019 within the timeframe of twenty working days.

The Information Commissioner's Office has published guidance for what to do when a Freedom of Infrormation request is received. It is available from their webiste :-

https://ico.org.uk/for-organisations/gui...

Should I receive no response from you to this by 13th January 2020 then I shall refer the matter directly to the Information Commissioner's Office.

Yours faithfully,

Felix Yen

Dear Saffron Health Partnership,

I have received no response to my Freedom of Information request submitted on 5th December 2019 within the timeframe of twenty working days.

The Information Commissioner's Office has published guidance for what to do when a Freedom of Infrormation request is received. It is available from their webiste :-

https://ico.org.uk/for-organisations/gui...

Should I receive no response from you to this by 7pm on 13th January 2020 then I shall refer the matter directly to the Information Commissioner's Office.

Yours faithfully,

Felix Yen

Dear Saffron Health Partnership,

As you may recall I made a Freedom of Information request to you on 5th December 2019.

I requested :-

1. A copy of your Equality & Diversity Policy

2. Internal instructions to staff and policies relating to the delivery of services

As you did not respond within the period of 20 working days required by law, after sending two reminders and receiving no response, the matter was passed to the Information Commissioner's Office on 13th January 2020.

The Caseworker at the Information Commissioner's Office tells me you advised them that my e-mail had been deleted and that as a result you were unable to reply. I can only assume that the same scenario also applies to the two e-mails sent as a reminder. Presumably you were unable to retrieve any of the three e-mails from the 'Deleted' folder of your e-mail software.

Therefore I am sending you this e-mail to assist you by providing an e-mail address to facilitate your response.

Yours faithfully,

Felix Yen

SARAVACOS, Clare (SAFFRON HEALTH PARTNERSHIP), Saffron Health Partnership

1 Attachment

Dear Dr Yen

Firstly I would like to apologise for the delay in responding to you FOI
request and thank you for providing an alternative email.

To comply with your request we have that you have requested the following

1. A copy of your Equality & Diversity Policy . Please see attached

2. Internal instructions to staff and policies relating to the delivery of
services.” 

Please can clarify what you will require to comply with request as it is
very general query.

Kind Regards
 
Clare Saravacos, Business Manager

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Dear Ms Saravacos,

Thank you for the Equality & Diversity policy.

Regarding second part of my request - substitute word 'services' with 'appointments'. This should provide desired information. "Internal instructions to staff and policies relating to the delivery of appointments"

Sorry for my ambiguity.

Kind regards,

Felix Yen

SARAVACOS, Clare (SAFFRON HEALTH PARTNERSHIP), Saffron Health Partnership

6 Attachments

Dear Felix Yen

Please find attached the requested information.
We have had to remove staff names from the policies

Kind Regards

Clare Saravacos, Business Manager
________________________________
Saffron Health Partnership
Biggleswade, Langford and Shannon Court Surgeries
Saffron Road
Biggleswade
SG18 8DJ

Telephone 01767 316346
Normal working days Monday - Thursday
PA contact details
Sara Payne : mailto:[email address]

________________________________________
From: Felix Yen <[FOI #625261 email]>
Sent: 13 February 2020 11:43
To: SARAVACOS, Clare (SAFFRON HEALTH PARTNERSHIP)
Subject: Re: Freedom of Information request - Request for practice policies

Dear Ms Saravacos,

Thank you for the Equality & Diversity policy.

Regarding second part of my request - substitute word 'services' with 'appointments'. This should provide desired information. "Internal instructions to staff and policies relating to the delivery of appointments"

Sorry for my ambiguity.

Kind regards,

Felix Yen

show quoted sections

SARAVACOS, Clare (SAFFRON HEALTH PARTNERSHIP), Saffron Health Partnership

1 Attachment

Dear Felix Yen

Please find attached the appointment delivery policy

Kind Regards

Clare Saravacos, Business Manager
________________________________
Saffron Health Partnership
Biggleswade, Langford and Shannon Court Surgeries
Saffron Road
Biggleswade
SG18 8DJ

Telephone 01767 316346
Normal working days Monday - Thursday
PA contact details
Sara Payne : mailto:[email address]

________________________________________
From: Felix Yen <[FOI #625261 email]>
Sent: 13 February 2020 11:43
To: SARAVACOS, Clare (SAFFRON HEALTH PARTNERSHIP)
Subject: Re: Freedom of Information request - Request for practice policies

Dear Ms Saravacos,

Thank you for the Equality & Diversity policy.

Regarding second part of my request - substitute word 'services' with 'appointments'. This should provide desired information. "Internal instructions to staff and policies relating to the delivery of appointments"

Sorry for my ambiguity.

Kind regards,

Felix Yen

show quoted sections

Dear Ms Saravacos,

Information received with thanks and read with interest.

I will mark as 'received all of the information' requested.

My thanks.

Kind regards,

Felix Yen

SARAVACOS, Clare (SAFFRON HEALTH PARTNERSHIP), Saffron Health Partnership

Dear Colleague

Thank you for your email. I am not at work at present.
I will not be accessing my emails.
If anything requires urgent attention please forward to
sara.payne1@[1]nhs.net

Many thanks
Clare

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