Request for parts of Staff Guide to Fares + Tube Knowledge + CYJ/LAM Maps

The request was successful.

Hello there,

Under the Freedom of Information Act 2000, I would request the following information, in electronic format;
1. Books 2, 3 and Appendixes of the Staff Guide to Fares and Ticketing, from 31st May 2015. I already have Book 1 via another person’s FOI – your request 0811-1516.
2. The most recent copy of The Knowledge, the handbook issued to frontline Underground staff.
3. A complete set of PDF versions of the Continuing Your Journey/Local Area Maps for Underground, Overground, and TfL Rail (if the latter yet applies) stations. These used to be on your website via the Interactive Map, but this appears no longer to be there.

Yours sincerely,
Mrs Suzy (Susanna) Scott

FOI, Transport for London

Dear Mrs Scott

TfL Ref: FOI-1364-1516

Thank you for your email received by Transport for London (TfL) on 22 October 2015. Your request will be processed in accordance with the requirements of the Freedom of Information Act and TfL’s information access policy.

A response will be provided to you by 19 November 2015. We publish a substantial range of information on our website on subjects including operational performance, contracts, expenditure, journey data, governance and our financial performance. This includes data which is frequently asked for in FOI requests or other public queries. Please check http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

In the meantime, if you would like to discuss this matter further, please do not hesitate to contact me.

Yours sincerely

Ida Harris | FOI Case Officer
FOI Case Management Team
Transport for London

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FOI, Transport for London

2 Attachments

Dear Mrs Scott

 

TfL Ref: FOI-1364-1516

 

Thank you for your email received by us on 22 October 2015 asking for
information about Staff Guide to Fares, Tube Knowledge and CYJ/LAM Maps

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and our information access policy.  I can
confirm that we hold the information you require.

 

1.Books 2, 3 and Appendixes of the Staff Guide to Fares and Ticketing,
from 31st May 2015. I already have Book 1 via another person’s FOI – your
request 0811-1516.

Please see the attached document.

 

2.The most recent copy of The Knowledge, the handbook issued to frontline
Underground staff.

Please see the attached document.

 

3.A complete set of PDF versions of the Continuing Your Journey/Local Area
Maps for Underground, Overground, and TfL Rail (if the latter yet applies)
stations. These used to be on your website via the Interactive Map, but
this appears no longer to be there.

Can you please provide your postal address and the information will be
posted to you on CDR.

 

If this is not the information you are looking for, or if you are unable
to access it for any reason, please do not hesitate to contact me.

 

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

 

Yours sincerely

 

 

Ida Harris | FOI Case Officer

FOI Case Management Team

Transport for London

 

 

 

 

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Hello there,

Thanks for your reply.

The Fares guide you've sent is Book 1 which I already have. Would you be able to send me the other two parts i.e. Book 2 and Book 3?

Address - suzyscott.com/directions.pdf

Thanks
Suzy x

FOI, Transport for London

Dear Ms Scott

Thank you for your email. Can you please provide your postal address so we can send you the CDRs.

Thank you

Ida Harris | FOI Case Officer
FOI Case Management Team
Transport for London

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Dear FOI,

Suzy Scott
Here To There Publishing Ltd
Apartment 4
38-40 Stonehills
Welwyn Garden City
AL8 6PD

Can you also provide Parts 2, 3, 4/appexndixes to the Staff Guide to Fares and Tickets by attachment here or added to the CD, as the FOI reply only included Part 1? (part on bottom left).

Do let me know if I am due you something for the CD and potage costs - an invoice in with the CD would be ideal.

Yours sincerely,

Suzy Scott

Dear FOI,

Hello there,

(1) As of today's mail, we do not yet have the CD with the Continuing your Journey / Local Area Maps, recieved here yet. Can you advise when this will be with us?

(2) In the Big Red Book, it was noticed that the bus service guide etc. was missing - pages 162 to 307. Would you be able to send us either the missing pages, or a replcement copy of the file?

(3) For the Staff Guide to Fares and Tickets, you kindly attached Book 1. I am still waiting for the others, dubbed Book2, Book 3 and Book 4/Appenxdixes. Can you please supply these as PDF files, which would fulfill my original request?

Yours sincerely,

Suzy Scott

Harris Ida, Transport for London

Dear Suzy

Thank you for your email. We are dealing with your request and will be in touch with you shortly. You should receive the CDR by the end of this week.

Kind regards

Ida Harris | FOI Case Officer
FOI Case Management Team
Transport for London

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FOI, Transport for London

1 Attachment

Dear Suzy

 

TfL Ref: FOI-1600-1516

 

Thank you for your email received by us on 19 November 2015 asking for
information about Fares guide.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and our information access policy.  I can
confirm that we hold the information you require.

 

All the Fares guides are on the Revenue Policies Source home page and can
be accessed via the following link:
[1]http://source.tfl/HelpAndGuidance/Revenu...

 

Link to book 2 is:
[2]http://source.tfl/pdfs/Ways_to_pay_staff...

 

Link to book 3 is:
[3]http://source.tfl/pdfs/Staff_guide_to_fa...

 

Please note that next year's version of the guides have not been completed
yet.

 

In accordance with section 21 of the FOI Act, we are not obliged to supply
the requested information if it is already accessible elsewhere.

 

If this is not the information you are looking for, or if you are unable
to access it for any reason, please do not hesitate to contact me.

 

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

 

Yours sincerely

 

 

Ida Harris | FOI Case Officer

FOI Case Management Team

Transport for London

 

 

 

 

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Dear FOI,

Ida,

I am more than happy to download these, but those links are only accessibile on the TfL Staff Intranet, of which I am not a part?

Would you either send these as public links, or attach to this request?

Yours sincerely,

Suzy Scott

Dear Transport for London,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Transport for London's handling of my FOI request 'Request for parts of Staff Guide to Fares + Tube Knowledge + CYJ/LAM Maps'.

As per my last email, you sent an intranet version of the links, which are not publically accessible.

What I am wanting is still the same – parts 1, 2, 3, and 4/Appendixes of the Fares Guide (Staff) September 2015 editions. I don’t mind downloading them from a public website, or an email attachment.

I’d also like the January 2016 versions of same, when available. If the latter is all that Is available now, then that would satisfy my request.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/r...

Thanks,
Suzy x

FOI, Transport for London

Dear Ms Scott

IRV-082-1516

Thank you for your email which was received by Transport for London (TfL) on 30 December 2015.

You have stated that you are dissatisfied with the handling of your request for information under the Freedom of Information Act.

The review will be conducted by an internal review panel in accordance with TfL’s Internal Review Procedure, which available via the following URL:

http://www.tfl.gov.uk/cdn/static/cms/doc...

Every effort will be made to provide you with a response by 5 February 2016. However, if the review will not be completed by this date, we will contact you and notify you of the revised response date as soon as possible.

Please note your new Freedom of Information request will be dealt with separately in accordance with our Information Access Policy.

In the meantime, if you would like to discuss this matter further, please do not hesitate to contact me on the number given below.

Yours sincerely

Emma Flint
Information Access Adviser
Transport for London
[TfL request email]

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FOI, Transport for London

6 Attachments

Dear Ms Scott

I am contacting you regarding the internal review of your request for information concerning staff fare guides, tube knowledge and maps.

This review has been carried out by an independent panel following your email of 29 December 2015 regarding the response provided to your Freedom of Information request.

Please accept our apologies for the error in providing the internal intranet links in our original response to FOI-1364-1516. Attached you will find the September 2015 version of books 1 / 2 and the appendices. Please note book 3 wasn’t given an update in September 2015, so we have provided the January 2015 version which was still current in September.

For the January 2016 versions, only books 1 and 3 are currently available.

Again we apologies for any inconvenience you have been caused.

If you are dissatisfied with the outcome of this internal review you can refer the matter to the independent authority responsible for enforcing the Freedom of Information Act, at the following address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

A complaint form is also available on the ICO’s website (www.ico.org.uk).

Yours sincerely

Emma Flint
Information Access Adviser
Transport for London
[TfL request email]

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Dear FOI,

Hello, and thanks for the reply into the recent issues with the Fares Guides.

More than happy with the information, as supplied.

Once the 2016 editions of Part 2 and Appendixes are done, could you email them to me, please - suzy AT heretotherepublishing DOT com.

Otherwise, this request is now closed.

Thanks again
Suzy x

FOI, Transport for London

Dear Ms Scott

Thank you for your response. Unfortunately due to resource demands on an already pressured team I am unable to guarantee the 2016 editions will automatically be forwarded you when they become available. However you are more than welcome to submit a new FOI request in the future for this information.

Kind regards
Emma Flint
Information Access Adviser
Transport for London

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Dear FOI,

Thanks for the reply.

Duly noted, but I didn't want you to think I was asking too often! :-P You kindly already permitted us to reuse farres data in our books back in 2012, which will save another request :-p

Thanks for the back issue of the fare tables in Part 1 (which no longer are) - I will go through this, with the mayoral decision papers (MD1562) and use these to update to the 2016 fares.

Have a good weekend!

Suzy x

Joseph Hughes left an annotation ()

Please be aware that your personal details are publicly visible, and someone less honest than I may use them maliciously.
Unless you are happy with this i would suggest hiding or redacting the information if possible.

Suzy Scott left an annotation ()

Hello there,
Thanks for your concern. However, as a Limited Company, we need our details to be online - not just the office but the directors addresses as well. So we don't generally tend to hide it .
Suzy x

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