Francis Bacon

Dear Kensington and Chelsea TMO,

I would like to make a Freedom of Information request for copies of the most recent version of the following documents.

Please note that I am requesting the full policies that are used internally by your organisation, not the leaflets or summary versions that are sometimes made available to tenants.

1. Anti-social behaviour policy
2. Hate crime policy, hate incident policy and/or racial harassment policy
3. Rent arrears policy and/or income management policy
4. Rent setting policy and/or service charge policy

Yours faithfully,

Francis Bacon

Kensington and Chelsea TMO

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Francis Bacon

Dear Kensington and Chelsea TMO,

On 03 June I submitted a Freedom of Information request for copies of serveral internal policies.

By law Kensington and Chelsea TMO should have responded by 01 July.

Please could you let me know what the status of my request is and when I can expect to receive a response.

Yours faithfully,

Francis Bacon

Kensington and Chelsea TMO

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will contact you within five working days.

If we fail to contact you within this time, please contact Customer
Services Team Leader: call freephone 0800 137 111 and ask for Lillian
Lanek.

Janet Seward, Kensington and Chelsea TMO

Dear Mr Bacon,

I am very sorry that your request is late. It is entirely my fault as I miscalculated the date. I will send to you later today or tomorrow at the latest.

Many apologies.

Janet Seward

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Janet Seward, Kensington and Chelsea TMO

2 Attachments

Dear Mr Bacon,

Please find attached details of our anti-social behaviour and rent arrears
procedures which, in fact, include policy statements. The rent arrears
chapter is in the process of being up-dated.

Janet Seward

Business Improvement Manager

7/605 6350

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We Have Moved!
Kensington & Chelsea TMO has moved! Our new address is 292a Kensal Road,
London, W10 5BE.
If you wish to contact a member of the team please call our Customer Service
Centre on 0800 137 111, or write to the above address.

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Stuart left an annotation ()

I note they haven't yet sent requests 2 or 4? Did you get them yet?

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