Request for internal policies

Francis Bacon made this Freedom of Information request to Berneslai Homes

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

Francis Bacon

Dear Berneslai Homes,

I would like to make a Freedom of Information request for copies of the most recent version of the following documents.

Please note that I am requesting the full policies that are used internally by your organisation, not the leaflets or summary versions that are sometimes made available to tenants.

1. Anti-social behaviour policy
2. Hate crime policy, hate incident policy and/or racial harassment policy
3. Rent arrears policy and/or income management policy
4. Rent setting policy and/or service charge policy

Yours faithfully,

Francis Bacon

Driver , Joan,

Dear Francis Bacon.

I acknowledge receipt of your FOI request.

Should you have any queries prior to receiving a full response, please quote FOI Reference 1675.

 
Regards, Joan.

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Driver , Joan,

1 Attachment

Dear Francis Bacon.

In response to your request:

1. Anti Social Behaviour Policy.
Although, under the Freedom of Information Regulations, I would be be able to supply you with this document free of charge, those same regulations do allow exceptions. Under the Housing Act 1996, Part 8 and Section 2 of the ASB Act 2003, I am obliged to inform you that, in order to receive a full copy of the policy, you would need to pay £50.00. However, the Act does make provision for the summary of the policy to be made free of charge.
Please advise me how you wish to proceed with this part of your request.

2. Hate crime policy, hate incident policy and/or racial harassment policy

Berneslai Homes does not have a separate policy for Hate Crime as we believe that this should form part of our Community Cohesion Strategy.
Therefore, please find a link to this Strategy and also our Hate Crime leaflet, both of which are on our web site.
http://www.berneslaihomes.co.uk/bhuk/Doc...
http://www.berneslaihomes.co.uk/bhuk/Doc...


3. Rent arrears policy and/or income management policy

Please find attached our Rent Arrears Procedure document which incorporates our Rent Arrears Policy.


4. Rent setting policy and/or service charge policy

Berneslai Homes, as with other ALMOs, follows government policy by using the rent structure formula which has been in place since 2002.
I attach a link to the parliamentary briefing paper which outlines the policy.
http://www.parliament.uk/briefingpapers/...

Should you have any further queries, please don't hesitate to contact me.
 
Regards, Joan.

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