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Request for internal policies

Francis Bacon made this Freedom of Information request to Your Homes Newcastle

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

We're waiting for Francis Bacon to read recent responses and update the status.

Francis Bacon

Dear Your Homes Newcastle,

I would like to make a Freedom of Information request for copies of the most recent version of the following documents.

Please note that I am requesting the full policies that are used internally by your organisation, not the leaflets or summary versions that are sometimes made available to tenants.

1. Hate crime policy, hate incident policy and/or racial harassment policy
2. Rent arrears policy and/or income management policy
3. Rent setting policy and/or service charge policy

Yours faithfully,

Francis Bacon

Samples, Jane (YHN), Your Homes Newcastle

 

Dear Ms Bacon

 

Thank you for your Freedom of Information request received this morning. 
Under the Freedom of Information Act we have 20 working days to respond to
your request but as an organisation we aim to respond to you within 10
working days.  We aim to get a response to you by the 18 June 2010.  If
this is not possible we will let you know.  The officer dealing with your
request is Helena Hammock Programme Management and Policy Officer, based
at YHN House. 

 

If there is anything further you would like us to know about your request,
please contact myself on 0191 2788667 and quote reference number FOI 46

 

Regards

Jane Samples
Right to Buy Manager

Corporate Services                      Website address: www.yhn.org.uk
Your Homes Newcastle               Tel Direct Line: + 44 (0) 0191 278 8677
YHN House                               Fax  + 44 (0) 0191 278 8603
Benton Park Road                        Email: [email address]
Newcastle Upon Tyne
NE7 7LX

Your Homes Newcastle Limited.  Registerd in England and Wales Registration
Number 5076256.
Registered Office: Newcastle Civic Centre, Barras Bridge, Newcastle Upon
Tyne NE1 8PR.  A company controlled by Newcastle City Council

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Samples, Jane (YHN), Your Homes Newcastle

This message has been hidden. Removed from public view in March 2019 due to the public body realising they had accidentally included individuals' personal information. A replacement response has been promised and is expected after the 18th of March 2019. The authority have been chased for the replacement response on 30th May 2019. Please contact us if you have any questions. If you are the requester, then you may sign in to view the message.

information.requests (YHN),

This message has been hidden. Your Homes Newcastle has provided a replacement response, however it is not properly redacted. We've written to them again to ask for it to be resent. Please contact us if you have any questions. If you are the requester, then you may sign in to view the message.

information.requests (YHN),

3 Attachments

Dear Francis,

 

The is a re-issue of the response to your Freedom of Information request
(FOI46) as seen below.

Dear Your Homes Newcastle,

I would like to make a Freedom of Information request for copies of the
most recent version of the following documents.

Please note that I am requesting the full policies that are used
internally by your organisation, not the leaflets or summary versions that
are sometimes made available to tenants.

1. Hate crime policy, hate incident policy and/or racial harassment policy
2. Rent arrears policy and/or income management policy
3. Rent setting policy and/or service charge policy

Yours faithfully,

Francis Bacon

Please find attached the internal policies as requested.

 

Thanks,

Information Governance Team

 

show quoted sections

Nyasha Duri left an annotation ()

These first 6 documents were part of what the public body originally sent, so we reuploaded them to the server as part of our efforts to preserve as much information as we can for public interest while carrying out necessary redactions:

https://files.whatdotheyknow.com/request...

The 7th one entitled 'Staff guide to rent and service charges.pdf' has not been included because the public body reported that it contained customer data thus was in breach of GDPR - which we verified.

We don't know whether the most recent response to this request contains information or not – if you are Francis Bacon please sign in and let everyone know.