Francis Bacon

Dear Your Homes Newcastle,

I would like to make a Freedom of Information request for copies of the most recent version of the following documents.

Please note that I am requesting the full policies that are used internally by your organisation, not the leaflets or summary versions that are sometimes made available to tenants.

1. Hate crime policy, hate incident policy and/or racial harassment policy
2. Rent arrears policy and/or income management policy
3. Rent setting policy and/or service charge policy

Yours faithfully,

Francis Bacon

Samples, Jane (YHN), Your Homes Newcastle

Dear Ms Bacon

Thank you for your Freedom of Information request received this morning.
Under the Freedom of Information Act we have 20 working days to respond to
your request but as an organisation we aim to respond to you within 10
working days. We aim to get a response to you by the 18 June 2010. If
this is not possible we will let you know. The officer dealing with your
request is Helena Hammock Programme Management and Policy Officer, based
at YHN House.

If there is anything further you would like us to know about your request,
please contact myself on 0191 2788667 and quote reference number FOI 46

Regards

Jane Samples
Right to Buy Manager

Corporate Services Website address: www.yhn.org.uk
Your Homes Newcastle Tel Direct Line: + 44 (0) 0191 278 8677
YHN House Fax + 44 (0) 0191 278 8603
Benton Park Road Email: [email address]
Newcastle Upon Tyne
NE7 7LX

Your Homes Newcastle Limited. Registerd in England and Wales Registration
Number 5076256.
Registered Office: Newcastle Civic Centre, Barras Bridge, Newcastle Upon
Tyne NE1 8PR. A company controlled by Newcastle City Council

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Samples, Jane (YHN), Your Homes Newcastle

7 Attachments

_____________________________________________
From: Hammock, Helena (YHN)
Sent: 11 June 2010 14:46
To: Samples, Jane (YHN)
Subject: FW: Freedom of Information request - Request for internal
policies

Dear Mr. Bacon

Thank you for your information request.

We do not currently have the specific documents requested, however please
find attached our documents which I feel are most relevant to your
request:

Information requested - hate crime policy, hate incident policy and/or
racial harassment policy

Staff guidance on how we deal with anti-social behaviour:

<<HASBET - best practice.pdf>> <<Managing anti-social behaviour
HASBET.pdf>> <<Managing anti-social behaviour HM staff.pdf>>

We also provide information to customers on hate crime which can be found
here:

[1]http://www.yhn.org.uk/tenancy_services/a...

Information requested - rent arrears policy and/or income management
policy

Please find the current Income Management Strategy attached:

<<Current Income Management Strategy.pdf>>

This document is currently undergoing review. A new Income Management
Strategy will be complete by 31/10/2010.

We have the following documents relating to rent arrears:

<<Rent recovery procedures.doc>> <<Pre-Action Protocol for Rent
Arrears.doc>>

Information requested - rent setting policy and/or service charge policy

As stated above, we are currently in the process of developing a new
Income Management Strategy, this will incorporate rent setting and service
charge policy. Please find attached our staff guide to rent and service
charges:

<<Staff guide to rent and service charges.pdf>>

I hope that the documents attached satisfy your needs. If you would like
any further information please do not hesitate to contact me.

Kind Regards

Helena Hammock

Assistant Performance Management and Policy Officer

Your Homes Newcastle

YHN House

Benton Park Road

Newcastle Upon Tyne

NE7 7LZ

Telephone: +44 0191 278 8736

Fax: +44 0191 278 8797

Email: [2][email address]

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