Request for internal policies

Francis Bacon made this Freedom of Information request to Solihull Community Housing

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Francis Bacon

Dear Solihull Community Housing,

I would like to make a Freedom of Information request for copies of the most recent version of your rent setting policy and/or service charge policy.

Please note that I am requesting the full policies that are used internally by your organisation, not the leaflets or summary versions that are sometimes made available to tenants.

Yours faithfully,

Francis Bacon

SCH Info (Solihull Community Housing),

Good Morning

Thank you for your email regarding copies of our policies for rent/service charges. This has been forwarded to the relevant department who will respond within the next 5 working days.

If you have any further queries please do not hesitate to contact us on 0121 717 1515 weekdays between 8am and 8pm or Saturday between 8am and 1pm, or call into an Area Housing Office or to Solihull Connect.

Lastly, please help us to improve our services by completing our online email satisfaction survey at:

Kind Regards
SCH Customer Services
Tel: 0121 717 1515
Fax: 0121 717 1599
Email: [Solihull Community Housing request email]

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Davison, Penny (Solihull Community Housing - Solihull MBC), Solihull Community Housing

Dear Mr Bacon,
I acknowledge receipt of your request for information under the FOI.
Please be advised that we will respond within the prescribed timescale of
20 working days from receipt of your request on 04.06.2010.

Penny Davison,
Business Analyst, ICT Team,
Solihull Community Housing.
Church Hill House, Solihull.
B91 2QX
Tel: 0121 704 6942
Fax: 0121 704 6904

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Davison, Penny (Solihull Community Housing - Solihull MBC), Solihull Community Housing

1 Attachment

Dear Francis Bacon,
In response to your request for copies of our most recent version of our
rent setting policy and/or service charge policy, please find the response
from Solihull Community Housing below.

The rents charged for Solihull Metropolitan Borough Council properties are
calculated in line with the Government's rent restructuring calculation.
The attached file shows an example rent calculation and this formula is
applied to all our properties. Rents are increased annually in line with
guidance received from Department for Communities & Local Government as
part of the annual Housing Subsidy Determination.
Service charges are applied to individual tenant's accounts only where
that service is provided. Prior to implementation of service charges a
full consultation exercise is completed for each charge. Solihull Council
tenants are currently charged for CCTV and CLEANING in the high rise
flats, COMMUNAL CLEANING in low rise properties and FUEL CHARGES for the
heating of communal areas in sheltered accommodation.

This information has been disclosed under the provisions of the Freedom Of
Information Act 2000 and I hope it is to your satisfaction. You are free
to use any information supplied for your own use, including for
non-commercial research purposes. The information may also be used for the
purposes of news reporting. However, any other type of re-use, for
example, by publishing the information or issuing copies to the public
will require the permission of the copyright owner. For information on how
to apply for permission where the copyright is owned by the Council or
Solihull Community Housing please refer to the Council's website
[1] For
information where the copyright is owned by another person or
organisation, you must apply to the copyright owner to obtain their

If you are unhappy with the service that you have received in relation to
your request and wish to make a complaint or request a review of any
decisions made you should write to Chris Deery, ICT Manager, PO Box 21,
Council House, Solihull, West Midlands B91 3QX or email
[2][email address]. Further details can be found
on our website at

If you are not content with the outcome of your review or complaint, you
may apply directly to the Information Commissioner's Office (ICO) for a
decision. Generally the ICO cannot make a decision until you have
exhausted the complaints procedure provided by the ALMO. The Information
Commissioner can be contacted at Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF, telephone: 01625 545 700, website:

Should you require clarification of any of the information in this
response, please do not hesitate to contact me.

Yours sincerely,
Penny Davison,
Business Analyst,
Solihull Community Housing.

Tel 0121 717 1515.

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