Francis Bacon

Dear Northwards Housing,

I would like to make a Freedom of Information request for copies of the most recent version of the following documents.

Please note that I am requesting the full policies that are used internally by your organisation, not the leaflets or summary versions that are sometimes made available to tenants.

1. Anti-social behaviour policy
2. Hate crime policy, hate incident policy and/or racial harassment policy
3. Rent arrears policy and/or income management policy
4. Rent setting policy and/or service charge policy

Yours faithfully,

Francis Bacon

Yvette Newton, Northwards Housing Limited

2 Attachments

Dear Francis,

Please find below links which will take you the documents you requested and are available on our website.

1) Anti Social behaviour Policy
http://www.northwardshousing.co.uk/news_...

2) Hate Incident Policy
http://www.northwardshousing.co.uk/yourn...

3) Rent arrears policy and/or income management policy Please see documents attached.

4) 4. Rent setting policy and/or service charge policy We do not have a rent setting policy or service charge policy because as an ALMO we do not set the rents or service charges this is done by Manchester City Council.

Thank You

Yvette Newton
Customer Services Officer

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