Dear J. Day,

Thank you for contacting us.

Your enquiry has been received and our Customer Team will respond to your
query as soon as possible. Your ticket number is 63414

We recently received your correspondence and created a ticket for you,
this will allow us to ensure our Customer Team contact you as soon as
possible. Your ticket number is 63414 If you wish to contact us in the
meantime, you can reply to this email.

We will reply to you as soon as possible. However, please be aware that it
is taking up to 40 working days to answer correspondence (although it can
sometimes take longer where the matters raised are more complex or
relevant persons are unavailable for comment). Please accept our apologies
in advance for any inconvenience. Decisions by Inspectors (or decisions
based on the recommendations of Inspectors) are final unless successfully
challenged in the High Court on a point of law. Since there are strict
deadlines for making a legal challenge, please do not wait for our
response.

If you have a new query, you can now contact us by using our new Customer
Contact Form:
[1]https://contact-us.planninginspectorate....

Kind Regards

Customer Team
The Planning Inspectorate

Temple Quay House, 2 The Square, Temple Quay, Bristol, BS1 6PN
[2]https://www.gov.uk/government/organisati...
Twitter: @PINSgov

[3]Please take a moment to review the Planning Inspectorate's Privacy
Notice which can be accessed by clicking this link.

[4]Coronavirus advice image with text saying Hands, Face, Space

Please note that the contents of this email and any attachments are
privileged and/or confidential and intended solely for the use of the
intended recipient. If you are not the intended recipient of this email
and its attachments, you must take no action based upon them, nor must you
copy or show them to anyone. Please contact the sender if you believe you
have received this email in error and then delete this email from your
system.

Recipients should note that e-mail traffic on Planning Inspectorate
systems is subject to monitoring, recording and auditing to secure the
effective operation of the system and for other lawful purposes. The
Planning Inspectorate has taken steps to keep this e-mail and any
attachments free from viruses. It accepts no liability for any loss or
damage caused as a result of any virus being passed on. It is the
responsibility of the recipient to perform all necessary checks.

The statements expressed in this e-mail are personal and do not
necessarily reflect the opinions or policies of the Inspectorate.

DPC:76616c646f72

[5]Environmental advice image with text saying please consider the
environment before printing this email [X5X74D-YRKLW]

References

Visible links
1. https://contact-us.planninginspectorate....
2. https://www.gov.uk/government/organisati...
3. https://www.gov.uk/government/publicatio...

Dear J. Day

We aim to respond to all Freedom of Information requests and Environmental
Information requests within 20 working days. However, there may be
instances that may require additional time, in such cases we will notify
you prior. The Planning Inspectorate are consistently working to improve
our services to our customer, and we thank you for your patience and
understanding.

Dear Planning Inspectorate,

Could I have a copy of the most up-to-date Planning Inspector Training
Manual and Model Conditions please?
Please could you ensure all sections of the manual is included, and
provided in PDFs or other easily readable format.
Many thanks,
Yours faithfully,

J. Day

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[1][FOI #1178555 email]

Is [2][Planning Inspectorate request email] the wrong address for Freedom
of Information requests to Planning Inspectorate? If so, please contact us
using this form:
[3]https://www.whatdotheyknow.com/change_re...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[4]https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
[5]https://www.whatdotheyknow.com/help/ico-...
[6]https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

show quoted sections

Dear J. Day,

Your ticket 63414 has been updated.

Dear J. Day,
 
Thank you for your request under the Freedom of Information Act 2000 dated
24 September 2024.
 
We note that you have requested a copy of the Inspector Training Manual
(ITM) and Model Conditions.
 
As requested, please find attached a copy of the latest version of the
Inspector Training Manual (ITM) and PINS Suite of Suggested Planning
Conditions which are up to date as of this week. 
 
Due to file sizes, the requested documents will be sent to you over three
emails. This is email 1 of 3
 
The Inspector Training Manual is subject to regular updates, and the
Manual does not constitute Government policy or guidance and does not seek
to interpret Government policy. In the event that there appears to be a
discrepancy between the Manual and national policy / guidance, any
national policy and guidance will be conclusive.
 
As this document is not written for an external audience, many of the
hyperlinks point to our internal systems at the Inspectorate (including
links from one chapter to another), and therefore will not be accessible
to those outside.
 
I have also attached details of our review procedure and contact details
for the Information Commissioners Office should you require it.
 
I can confirm that we are not holding any other information that is
relevant to your request.
 
I hope you find the attached documents to be helpful.
 
Yours sincerely,

Angus Parkin

Customer Team
The Planning Inspectorate
Temple Quay House, 2 The Square, Temple Quay, Bristol, BS1 6PN
[1]https://www.gov.uk/government/organisati...
Twitter: @PINSgov

[2]Alt Text

[3]Information Request [5]PINS suite of [7]Consolidated ITM
Complaints Procedure.pdf suggested planning Part1.pdf
[4]Information Request conditions - August [8]Consolidated ITM
Complaints Procedure 24.pdf Part1
PDF [6]PINS suite of PDF
suggested planning
conditions - August 24
PDF

Kind Regards
The Customer Team

The Planning Inspectorate
Temple Quay House, 2 The Square, Temple Quay, Bristol, BS1 6PN
[9]https://www.gov.uk/government/organisati...
Twitter: @PINSgov

[10]Please take a moment to review the Planning Inspectorate's Privacy
Notice which can be accessed by clicking this link.

[11]Coronavirus advice image with text saying Hands, Face, Space

Please note that the contents of this email and any attachments are
privileged and/or confidential and intended solely for the use of the
intended recipient. If you are not the intended recipient of this email
and its attachments, you must take no action based upon them, nor must you
copy or show them to anyone. Please contact the sender if you believe you
have received this email in error and then delete this email from your
system.

Recipients should note that e-mail traffic on Planning Inspectorate
systems is subject to monitoring, recording and auditing to secure the
effective operation of the system and for other lawful purposes. The
Planning Inspectorate has taken steps to keep this e-mail and any
attachments free from viruses. It accepts no liability for any loss or
damage caused as a result of any virus being passed on. It is the
responsibility of the recipient to perform all necessary checks.

The statements expressed in this e-mail are personal and do not
necessarily reflect the opinions or policies of the Inspectorate.

DPC:76616c646f72

[12]Environmental advice image with text saying please consider the
environment before printing this email [X5X74D-YRKLW]

References

Visible links
1. https://www.gov.uk/government/organisati...
3. https://contact-us.planninginspectorate....
4. https://contact-us.planninginspectorate....
5. https://contact-us.planninginspectorate....
6. https://contact-us.planninginspectorate....
7. https://contact-us.planninginspectorate....
8. https://contact-us.planninginspectorate....
9. https://www.gov.uk/government/organisati...
10. https://www.gov.uk/government/publicatio...

Dear J. Day,

Your ticket 63414 has been updated.

Email 2 of 3. 
 
Please find attached part 2 of the ITM. 
 
Yours Sincerely, 

Angus Parkin

Customer Team
The Planning Inspectorate
Temple Quay House, 2 The Square, Temple Quay, Bristol, BS1 6PN
[1]https://www.gov.uk/government/organisati...
Twitter: @PINSgov

[2]Alt Text

[3]Consolidated ITM Part2.pdf
[4]Consolidated ITM Part2
PDF

Kind Regards
The Customer Team

The Planning Inspectorate
Temple Quay House, 2 The Square, Temple Quay, Bristol, BS1 6PN
[5]https://www.gov.uk/government/organisati...
Twitter: @PINSgov

[6]Please take a moment to review the Planning Inspectorate's Privacy
Notice which can be accessed by clicking this link.

[7]Coronavirus advice image with text saying Hands, Face, Space

Please note that the contents of this email and any attachments are
privileged and/or confidential and intended solely for the use of the
intended recipient. If you are not the intended recipient of this email
and its attachments, you must take no action based upon them, nor must you
copy or show them to anyone. Please contact the sender if you believe you
have received this email in error and then delete this email from your
system.

Recipients should note that e-mail traffic on Planning Inspectorate
systems is subject to monitoring, recording and auditing to secure the
effective operation of the system and for other lawful purposes. The
Planning Inspectorate has taken steps to keep this e-mail and any
attachments free from viruses. It accepts no liability for any loss or
damage caused as a result of any virus being passed on. It is the
responsibility of the recipient to perform all necessary checks.

The statements expressed in this e-mail are personal and do not
necessarily reflect the opinions or policies of the Inspectorate.

DPC:76616c646f72

[8]Environmental advice image with text saying please consider the
environment before printing this email [X5X74D-YRKLW]

References

Visible links
1. https://www.gov.uk/government/organisati...
3. https://contact-us.planninginspectorate....
4. https://contact-us.planninginspectorate....
5. https://www.gov.uk/government/organisati...
6. https://www.gov.uk/government/publicatio...

Dear J. Day,

Your ticket 63414 has been updated.

Email 3 of 3. 
 
Please find attached part 3 of the ITM. 
 
Yours Sincerely, 

Angus Parkin

Customer Team
The Planning Inspectorate
Temple Quay House, 2 The Square, Temple Quay, Bristol, BS1 6PN
[1]https://www.gov.uk/government/organisati...
Twitter: @PINSgov

[2]Alt Text

[3]Consolidated ITM Part3.pdf
[4]Consolidated ITM Part3
PDF

Kind Regards
The Customer Team

The Planning Inspectorate
Temple Quay House, 2 The Square, Temple Quay, Bristol, BS1 6PN
[5]https://www.gov.uk/government/organisati...
Twitter: @PINSgov

[6]Please take a moment to review the Planning Inspectorate's Privacy
Notice which can be accessed by clicking this link.

[7]Coronavirus advice image with text saying Hands, Face, Space

Please note that the contents of this email and any attachments are
privileged and/or confidential and intended solely for the use of the
intended recipient. If you are not the intended recipient of this email
and its attachments, you must take no action based upon them, nor must you
copy or show them to anyone. Please contact the sender if you believe you
have received this email in error and then delete this email from your
system.

Recipients should note that e-mail traffic on Planning Inspectorate
systems is subject to monitoring, recording and auditing to secure the
effective operation of the system and for other lawful purposes. The
Planning Inspectorate has taken steps to keep this e-mail and any
attachments free from viruses. It accepts no liability for any loss or
damage caused as a result of any virus being passed on. It is the
responsibility of the recipient to perform all necessary checks.

The statements expressed in this e-mail are personal and do not
necessarily reflect the opinions or policies of the Inspectorate.

DPC:76616c646f72

[8]Environmental advice image with text saying please consider the
environment before printing this email [X5X74D-YRKLW]

References

Visible links
1. https://www.gov.uk/government/organisati...
3. https://contact-us.planninginspectorate....
4. https://contact-us.planninginspectorate....
5. https://www.gov.uk/government/organisati...
6. https://www.gov.uk/government/publicatio...

Dear J. Day,

Your ticket 63414 has been updated.

Dear Planning Inspectorate,
thank you for your 3 separate emails/messages but the PDFs with the
requested information did not appear.
I'm making this request via the 'What do they know' website so perhaps
there was an issue loading up and sending somewhere between you and this
web site?
I would be grateful if you would re-send with the PDF documents please.
Many thanks.
Yours faithfully,

J. Day

Kind Regards
The Customer Team

The Planning Inspectorate
Temple Quay House, 2 The Square, Temple Quay, Bristol, BS1 6PN
[1]https://www.gov.uk/government/organisati...
Twitter: @PINSgov

[2]Please take a moment to review the Planning Inspectorate's Privacy
Notice which can be accessed by clicking this link.

[3]Coronavirus advice image with text saying Hands, Face, Space

Please note that the contents of this email and any attachments are
privileged and/or confidential and intended solely for the use of the
intended recipient. If you are not the intended recipient of this email
and its attachments, you must take no action based upon them, nor must you
copy or show them to anyone. Please contact the sender if you believe you
have received this email in error and then delete this email from your
system.

Recipients should note that e-mail traffic on Planning Inspectorate
systems is subject to monitoring, recording and auditing to secure the
effective operation of the system and for other lawful purposes. The
Planning Inspectorate has taken steps to keep this e-mail and any
attachments free from viruses. It accepts no liability for any loss or
damage caused as a result of any virus being passed on. It is the
responsibility of the recipient to perform all necessary checks.

The statements expressed in this e-mail are personal and do not
necessarily reflect the opinions or policies of the Inspectorate.

DPC:76616c646f72

[4]Environmental advice image with text saying please consider the
environment before printing this email [X5X74D-YRKLW]

References

Visible links
1. https://www.gov.uk/government/organisati...
2. https://www.gov.uk/government/publicatio...

Dear J. Day,

I am sorry you were unable to view the attachments originally sent in
response to your request. I have attempted to send the ITM and Suite of
Suggested Planning Conditions attached this email via a slightly different
service.

The same information included in my initial correspondence applies to
these documents.

Again, I have also attached details of our review procedure and contact
details for the Information Commissioners Office should you require it.

Please let me know if you have been able to read the attached information.

Kind regards,

Angus Parkin

Angus Parkin (He/Him)

Customer Team Officer (EO)

The Planning Inspectorate

T 030 4445000

[1]@PINSgov  [2]The Planning Inspectorate Icon Description automatically
generated [3]planninginspectorate.gov.uk

Ensuring fairness, openness and impartiality across all our services

This communication does not constitute legal advice.

Please view our [4]Information Charter before sending information to the
Planning Inspectorate.

Our [5]Customer Privacy Notice sets out how we handle personal data in
accordance with the law.

[6]Please take a moment to review the Planning Inspectorate's Privacy
Notice which can be accessed by clicking this link.

Please note that the contents of this email and any attachments are
privileged and/or confidential and intended solely for the use of the
intended recipient. If you are not the intended recipient of this email
and its attachments, you must take no action based upon them, nor must you
copy or show them to anyone. Please contact the sender if you believe you
have received this email in error and then delete this email from your
system.

Recipients should note that e-mail traffic on Planning Inspectorate
systems is subject to monitoring, recording and auditing to secure the
effective operation of the system and for other lawful purposes. The
Planning Inspectorate has taken steps to keep this e-mail and any
attachments free from viruses. It accepts no liability for any loss or
damage caused as a result of any virus being passed on. It is the
responsibility of the recipient to perform all necessary checks.

The statements expressed in this e-mail are personal and do not
necessarily reflect the opinions or policies of the Inspectorate.

DPC:76616c646f72

[7]Environmental advice image with text saying please consider the
environment before printing this email

References

Visible links
1. https://twitter.com/pinsgov
2. https://www.linkedin.com/company/the-pla...
3. https://www.gov.uk/government/organisati...
4. https://www.gov.uk/government/organisati...
5. https://www.gov.uk/government/publicatio...
6. https://www.gov.uk/government/publicatio...