Request for information regarding public toilet complaints

The request was successful.

Dear Maidstone Borough Council,

I'm writing to request data on the following aspects of public toilets complaints for the 2021 calendar year under the Freedom of Information Act:

a) The number of complaints registered by members of the public regarding the cleanliness of public toilets.
b) The number of public toilets provided by the council.
c) The public toilets provided by the council which have received the most complaints regarding cleanliness.

Please could you provide this data in an Excel or CSV format.

Yours faithfully,

Jamie Dixon

Complaints & FOI (MBC), Maidstone Borough Council

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Maidstone Borough Council, King Street, Maidstone, Kent ME15 6JQ 

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Complaints & FOI (MBC), Maidstone Borough Council

Dear Mr Dixon

 

FREEDOM OF INFORMATION ACT REQUEST

 

Ref: FOI/6268

 

Thank you for your request for information. We will have a response ready
for you within 20 working days of the date you made your request.

 

After considering your request, we may decide to refuse to supply the
information under a number of exemptions that exist in legislation. For
details of these exemptions, please visit the Information Commissioner’s
website:
[1]https://ico.org.uk/for-organisations/gui...

If you have any queries about this email, please contact us. Please
remember to quote the reference above in any future communications.

 

Yours sincerely

 

Complaints & FOI Team

Information Governance

Corporate Insight, Communities and Governance

Maidstone Borough Council, King Street, Maidstone, Kent ME15 6JQ

e [email address] w www.maidstone.gov.uk

 

 

 

show quoted sections

Complaints & FOI (MBC), Maidstone Borough Council

1 Attachment

Date:  25/1/2022

Ref: FOI/6268

 

Dear Jamie

 

FREEDOM OF INFORMATION ACT REQUEST

 

Under section 1(1)(a) of the Freedom of Information Act, I can confirm
that the Council does hold the information you have requested.

 

A copy of the information is attached.

 

If you have any queries about this letter, please contact us. Please
remember to quote the reference above in any future communications.

 

If you are unhappy with the service you have received in relation to your
request and wish to request a review of our decision, please respond to
this email and we will pass it on to Mid Kent Legal Services to conduct a
review. Please ensure you outline your reasons for requesting a review.

 

If you are not content with the outcome of your complaint, you may apply
directly to the Information Commissioner for a decision. Generally, the
Information Commissioner cannot make a decision unless you have exhausted
the complaints procedure provided by the Council. The Information
Commissioner can be contacted at: The Information Commissioner’s Office,
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

 

Yours sincerely,

 

Complaints & FOI Team

Information Governance

Corporate Insight, Communities and Governance

Maidstone Borough Council, King Street, Maidstone, Kent ME15 6JQ

e [1][email address] w [2]www.maidstone.gov.uk

 

 

 

To access our digital services please visit https://maidstone.gov.uk/contactus
Sign up to receive your Council Tax bill by email https//maidstone.gov.uk/emailbilling

We understand the importance of ensuring that personal data, including sensitive personal data is always treated lawfully and appropriately and that the rights of individuals are upheld.

We are required to collect, use and hold personal data about individuals. Data is required for the purposes of carrying out our statutory obligations, delivering services and meeting the needs of individuals that we deal with. This includes current, past and prospective employees, service users, members of the public, Members of the Council, our business partners and other local authorities or public bodies.

To view our full statement to see how your data will be stored and processed please visit https://maidstone.gov.uk/dataprotection

This email is confidential. If you receive it by mistake, please advise the sender by email immediately.
Any unauthorised use of the message or attachments is prohibited. Unless stated otherwise, any opinions are personal and cannot be attributed to Maidstone Borough Council.
Unless a purchase order is attached this email is not a contract or an order.
It is your responsibility to carry out Virus checks before opening any attachments.

References

Visible links
1. mailto:[email address]
2. http://www.maidstone.gov.uk/