Request for information on provision of services

A.G Emmanuel made this Freedom of Information request to Yorkshire Housing
This authority is not subject to FOI law, so is not legally obliged to respond (details).


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The request was refused by Yorkshire Housing.

Dear Yorkshire Housing,
I’d like to request some information in regards to the following services.
 
Listed Services:
a) Laundry equipment supply, maintenance and install.
b) Catering equipment supply, maintenance and install.
c) Fire equipment supply, maintenance and install and provision of Fire Risk Assessments / consultancy.
d) HVAC equipment supply, maintenance and install.
e) Cleaning supplies in regards to laundry detergents, laundry disinfectants, room disinfection solutions
             
 Request for information on the following:
1)Please confirm your annual spend for the listed services showing a breakdown of contract value and any additional ad-hoc spend for the previous 3 years.
i) Please highlight any credits received or cost deductions made due to poor service for the duration of the contract.

2) Please confirm where services have been won through a tender or bid process or awarded via framework.
i)  Please confirm all suppliers who competed and their scoring following evaluation.
ii)  Please provide a copy of the winning submission and contract in place.
iii) Please confirm the expected retender date.
iv) Please confirm the portal or tender forum you advertise/promote such works through.

3) Please confirm the SLA Levels in place for the listed services.
i) Please confirm the SLA Levels reached by current suppliers for the listed services.

4) Please provide your most recent asset list for the above services.

5) Please confirm the name and contact details of the person responsible for procurement of the above services.

Yours faithfully,

A.G Emmanuel

SMB Customer Service Enquiries, Yorkshire Housing

Thank you for contacting Yorkshire Housing Customer Experience. We have
received your email and will aim to reply within 48 hours. If your query
is urgent, please call Customer Experience on 0345 366 4404.
Yorkshire Housing Limited is a charitable housing association (No.30443R)
Regulator of Social Housing (No.L4521) Registered office: Dysons Chambers,
12 – 14 Briggate, Leeds, LS1 6ER.

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SMB Customer Service Enquiries, Yorkshire Housing

Good afternoon

 

Thank you for your interest

 

Unfortunately Housing Associations are private sector bodies, and thus not
subject to Freedom of Information Act

 

 

Kind regards

Sean

Yorkshire Housing

Tel: 0345 366 4404

Web: [1]www.yorkshirehousing.co.uk
Yorkshire Housing, Dysons Chambers, 12-14 Briggate, Leeds LS1 6ER

 

 

 

From: A.G Emmanuel <[FOI #712253 email]>
Sent: 11 December 2020 14:50
To: SMB Customer Service Enquiries
<[email address]>
Subject: Freedom of Information request - Request for information on
provision of services

 

ALERT: This email originated from outside YH. Do NOT click any links or
open any attachments until you have checked the sender email address and
you know that the content is safe.

Dear Yorkshire Housing,

I’d like to request some information in regards to the following services.

 

Listed Services:

a) Laundry equipment supply, maintenance and install.

b) Catering equipment supply, maintenance and install.

c) Fire equipment supply, maintenance and install and provision of Fire
Risk Assessments / consultancy.

d) HVAC equipment supply, maintenance and install.

e) Cleaning supplies in regards to laundry detergents, laundry
disinfectants, room disinfection solutions

             

  Request for information on the following:

1)Please confirm your annual spend for the listed services showing a
breakdown of contract value and any additional ad-hoc spend for the
previous 3 years.

i) Please highlight any credits received or cost deductions made due to
poor service for the duration of the contract.

2) Please confirm where services have been won through a tender or bid
process or awarded via framework.

i)  Please confirm all suppliers who competed and their scoring following
evaluation.

ii)  Please provide a copy of the winning submission and contract in
place.

iii) Please confirm the expected retender date.

iv) Please confirm the portal or tender forum you advertise/promote such
works through.

3) Please confirm the SLA Levels in place for the listed services.

i) Please confirm the SLA Levels reached by current suppliers for the
listed services.

4) Please provide your most recent asset list for the above services.

5) Please confirm the name and contact details of the person responsible
for procurement of the above services.

Yours faithfully,

A.G Emmanuel

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