Request for care plan information

Gina Pyke made this Freedom of Information request to Wigan Metropolitan Borough Council

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The request was successful.

Dear Wigan Metropolitan Borough Council,

I am requesting information under the Freedom of Information Act 2000.
• How do you currently handle care planning in your care homes - electronically or on paper?
• If you you’re using electronic care planning, who is the current supplier, what is the value of the contract and when will the contact expire?
• If you use paper for care planning, do you have any plans for public tender within the next 12 months?
• What are the contact details of the procurement officer?

By care planning I mean the plans of care provision in case you provide social care support in residential care, supported living, domiciliary care, or similar social care settings. This would encompass risk assessments and support plans such as nutritional care plans, mobility care plans, amongst others. This might not be relevant if you don't offer social care services as a local authority.

Yours faithfully,

Gina Pyke

FoI Request, Wigan Metropolitan Borough Council

Dear Ms Pyke,

I am emailing to confirm the receipt of your recent request for information to Wigan Council. This has been logged with reference FOI 11263 and will be forwarded to the relevant department for action.

We will respond as soon as possible and in most cases no later than 20 working days after the receipt of your request i.e. by 31st December 2020.

The Information Commissioner’s Office has recognised the unprecedented challenges all are facing during the pandemic and that people may experience delays when making information rights requests during the current situation. This is because the Council’s resources are focused on ensuring that at risk and vulnerable residents are supported at this time.

If you have any comments or questions in the meantime, please direct them to [Wigan Council request email], or in writing to the address below.

The Council does not charge for most FOI requests, but charges may be made for actual disbursements incurred such as photocopying, printing, postage and packaging, and only if these charges amount to more than £20.00. If a charge is to be made, confirmation of the payment due will be given before the information is provided and payment may be requested prior to the provision of the information.

Kind Regards

Graham Donelan
Information Governance Officer

Please note that in light of Government guidance all Legal Services staff are currently working from home. We have a skeleton staff attending the office, by exception and only where absolutely necessary. Wherever possible, please avoid posting documents to us and use electronic communication instead. If you must post a hard copy document, please email the recipient, so we can arrange for post to be collected. We do not currently accept service of any documents by DX.

In these exceptional times please note our response times to correspondences may increase as we continue to support the most vulnerable in society and our frontline services.

Wigan Council
Legal Services – Resources Directorate
Town Hall,
Library Street,
Wigan,
WN1 1YN
01942 827639 (internal ext 2639)
[mobile number]
www.wigan.gov.uk
www.twitter.com/wigancouncil
www.facebook.com/WiganCouncilOnline

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FoI Request, Wigan Metropolitan Borough Council

1 Attachment

Dear Ms Pyke,

I am writing to respond to your recent request for information. This request has been handled under the Freedom of Information Act 2000.

The response to your request is attached.

If you are unhappy with any aspect of this response, an independent senior officer will review this decision. If you are not satisfied with our response you must put your complaint in writing within 40 working days of receipt of this response giving the reasons for your complaint. You can either email [Wigan Council request email] or write to the address below.

May I take this opportunity to apologise for the delay in responding to your request. I can assure you that all requests for information received are processed, however, on some occasions the response takes longer than 20 working days for a number of reasons and we thank you for your patience.

Kind regards

Graham Donelan
Information Governance Officer

Please note that in light of Government guidance all Legal Services staff are currently working from home. We have a skeleton staff attending the office, by exception and only where absolutely necessary. Wherever possible, please avoid posting documents to us and use electronic communication instead. If you must post a hard copy document, please email the recipient, so we can arrange for post to be collected. We do not currently accept service of any documents by DX.

In these exceptional times please note our response times to correspondences may increase as we continue to support the most vulnerable in society and our frontline services.

Wigan Council
Legal Services – Resources Directorate
Town Hall,
Library Street,
Wigan,
WN1 1YN
01942 827639 (internal ext 2639)
[mobile number]
www.wigan.gov.uk
www.twitter.com/wigancouncil
www.facebook.com/WiganCouncilOnline

show quoted sections