Request for care plan information

The request was successful.

Dear Norfolk County Council,

I am requesting information under the Freedom of Information Act 2000.
• How do you currently handle care planning in your care homes - electronically or on paper?
• If you you’re using electronic care planning, who is the current supplier, what is the value of the contract and when will the contact expire?
• If you use paper for care planning, do you have any plans for public tender within the next 12 months?
• What are the contact details of the procurement officer?

Yours faithfully,

Gina Pyke

Freedom of Information, Norfolk County Council

Good Afternoon,

Freedom of Information Act 2000 – Information Request ENQ-446064-S2X9R4

Thank you for your request for information under the Freedom of Information Act 2000 received on 30 November 2020.

We have up to 20 working days in which to deal with your request; however, the current circumstances relating to Coronavirus (COVID-19) may impact on our ability to meet deadlines and so we may take longer to provide you with a response.

If we require clarification regarding your request, we will contact you to explain this. The 20 working day period will then start from the day that we receive your clarification.

You will also be informed in advance if there is a charge for supplying copies of the information.

Please also be aware that, if the requested information contains references to any third parties, we may need to consult these individuals about the release of their personal data before making a decision whether or not to release the information to you.

We will also provide an explanation if any information is not released to you.

For future reference please note that you can now submit FOI/EIR requests through our new online webform.

Should you have any queries regarding your request, please contact the team by email [email address] or by telephone 01603 222661.

Yours sincerely,

Sarah Cooper, Business Support Assistant
Information Compliance Team
Dept: 01603 222661
Bay 7-9, Ground Floor, County Hall, Norwich

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Parisi, Janice, Norfolk County Council

Dear Gina Pyke

Freedom of Information Request ENQ-446064-S2X9R4
Care plan information

I refer to your request for information dated 30 November 2020.

You asked for:

1.How do you currently handle care planning in your care homes - electronically or on paper?

Our response:

1.Norfolk County Council does not have its own Care homes and therefore is unable to provide the information. However, care planning is undertaken by the County Council`s Social Care teams in line with the Care Act 2014 and it uses Liquid Logic within adult social services to record our carer and support plans electronically with the option to create a printable copy for clients and providers

You asked for:

2. If you you’re using electronic care planning, who is the current supplier, what is the value of the contract and when will the contact expire?

3. If you use paper for care planning, do you have any plans for public tender within the next 12 months?

4. What are the contact details of the procurement officer?

Our response:

In the light of our response to Question 1, our response to Questions 2, 3 and 4 is, Not Applicable.

If you are dissatisfied with our handling of your request you have the right of appeal through the Council’s internal review procedure by setting out the grounds of your appeal in writing to:

[email address]
or Information Compliance Team
County Hall
Martineau Lane
Norwich
NR1 2DH

An appeal should be submitted within 40 working days of the date of this notice and should be identified as "FOI Appeal".

If you are dissatisfied after pursuing the complaints procedure, you may apply to the Information Commissioner under Section 50 of the Act for a decision whether your request for information has been dealt with in accordance with the requirements of Part I of the Act. Refer to the ICO Website at: https://ico.org.uk/concerns/ for advice on how to report a concern. Or you can write to them at:

First Contact Team
Information Commissioner's Office
Wycliffe House
Water Lane, Wilmslow
Cheshire
SK9 5AF

Yours sincerely

Information Compliance Team, Insight and Analytics, Strategy and Governance Directorate
Tel: | Dept: (01603) 222661
Norfolk County Council
Bays 7-9 Ground Floor, South Wing, County Hall, Martineau Lane, Norwich

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