Request for care plan information

Gina Pyke made this Freedom of Information request to Hillingdon Borough Council

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The request was successful.

Dear Hillingdon Borough Council,

I am requesting information under the Freedom of Information Act 2000.
• How do you currently handle care planning in your care homes - electronically or on paper?
• If you you’re using electronic care planning, who is the current supplier, what is the value of the contract and when will the contact expire?
• If you use paper for care planning, do you have any plans for public tender within the next 12 months?
• What are the contact details of the procurement officer?

Yours faithfully,

Gina Pyke

SCH FOI, Hillingdon Borough Council

Dear Gina Pyke,
I am writing in response to your request for information under the Freedom
of Information Act 2000, received 27/11/2020  
Under the Freedom of Information Act 2000 we have 20 working days to
respond to your requests.  Therefore, the deadline for our response is
29/12/2020
“Your request for information may be delayed due to urgent operational
responses to dealing with Covid_19 priorities. We apologise for any
inconvenience this may cause. We do remain committed to responding to your
request and will respond as soon as we are able. Should our response to
your request breach the statutory timeframe and you remain unhappy with
our response, you have the right to complain to the Information
Commissioners Office. Their contact details are Information Commissioner's
Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF”.
If we require further information or clarification from you to assist us
in responding to your request, or if we require a fee to be paid before we
can respond we will contact you shortly.
Yours sincerely
Michelle Barber
Members Liaison Officer /FOI Officer
Resident Services

--------------------------------------------------------------------------

From: Gina Pyke <[FOI #709467 email]>
Sent: 27 November 2020 15:46
To: FOI <[Hillingdon Borough Council request email]>
Subject: Freedom of Information request - Request for care plan
information
 
Dear Hillingdon Borough Council,

I am requesting information under the Freedom of Information Act 2000.

•       How do you currently handle care planning in your care homes -
electronically or on paper?

•       If you you’re using electronic care planning, who is the current
supplier, what is the value of the contract and when will the contact
expire?

•       If you use paper for care planning, do you have any plans for
public tender within the next 12 months?

•       What are the contact details of the procurement officer?

Yours faithfully,

Gina Pyke

-------------------------------------------------------------------

Please use this email address for all replies to this request:

[FOI #709467 email]

Is [Hillingdon Borough Council request email] the wrong address for Freedom of Information
requests to Hillingdon Borough Council? If so, please contact us using
this form:

[1]https://gbr01.safelinks.protection.outlo...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

[2]https://gbr01.safelinks.protection.outlo...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:

[3]https://gbr01.safelinks.protection.outlo...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

show quoted sections

FOI, Hillingdon Borough Council

Dear Gina Pyke,

I am writing in response to your recent request for Information below. 

 

In accordance with S1(3) of the FOIA before we can respond to
your request, we require some clarification of the information you are
seeking.  

 

In particular, can you clarify the points in bold: 

Kind regards, 
Data Protection & Freedom of Information Officer | London Borough of
Hillingdon | Legal Services 3E/04
Tel: 01895 55 6351 | FOI Email: [1][Hillingdon Borough Council request email] | SAR
Email: [2][email address
Address: London Borough of Hillingdon Civic Centre, Uxbridge, UB8 1UW

--------------------------------------------------------------------------

From: SCH FOI <sch[Hillingdon Borough Council request email]>
Sent: 01 December 2020 14:37
To: [FOI #709467 email]
<[FOI #709467 email]>
Cc: FOI <[Hillingdon Borough Council request email]>
Subject: FOI 8567566 - From: Gina Pyke - Due: 29th December 2020
 
Dear Gina Pyke,
I am writing in response to your request for information under the Freedom
of Information Act 2000, received 27/11/2020  
Under the Freedom of Information Act 2000 we have 20 working days to
respond to your requests.  Therefore, the deadline for our response is
29/12/2020
“Your request for information may be delayed due to urgent operational
responses to dealing with Covid_19 priorities. We apologise for any
inconvenience this may cause. We do remain committed to responding to your
request and will respond as soon as we are able. Should our response to
your request breach the statutory timeframe and you remain unhappy with
our response, you have the right to complain to the Information
Commissioners Office. Their contact details are Information Commissioner's
Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF”.
If we require further information or clarification from you to assist us
in responding to your request, or if we require a fee to be paid before we
can respond we will contact you shortly.
Yours sincerely
Michelle Barber
Members Liaison Officer /FOI Officer
Resident Services

--------------------------------------------------------------------------

From: Gina Pyke <[FOI #709467 email]>
Sent: 27 November 2020 15:46
To: FOI <[Hillingdon Borough Council request email]>
Subject: Freedom of Information request - Request for care plan
information
 
Dear Hillingdon Borough Council,

I am requesting information under the Freedom of Information Act 2000.

•       How do you currently handle care planning in your care homes -
electronically or on paper?

•       If you you’re using electronic care planning, who is the current
supplier, what is the value of the contract and when will the contact
expire?

•       If you use paper for care planning, do you have any plans for
public tender within the next 12 months?

•       What are the contact details of the procurement officer?

Yours faithfully,

Gina Pyke

-------------------------------------------------------------------

Please use this email address for all replies to this request:

[FOI #709467 email]

Is [Hillingdon Borough Council request email] the wrong address for Freedom of Information
requests to Hillingdon Borough Council? If so, please contact us using
this form:

[3]https://gbr01.safelinks.protection.outlo...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

[4]https://gbr01.safelinks.protection.outlo...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:

[5]https://gbr01.safelinks.protection.outlo...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

show quoted sections

Dear SCH FOI,

I am requesting information under the Freedom of Information Act 2000.
• How do you currently handle care planning in your care homes - electronically or on paper?
• If you you’re using electronic care planning, who is the current supplier, what is the value of the contract and when will the contact expire?
• If you use paper for care planning, do you have any plans for public tender within the next 12 months?
• What are the contact details of the procurement officer?

By care planning I mean the plans of care provision in case you provide social care support in residential care, supported living, domiciliary care, or similar social care settings. This would encompass risk assessments and support plans such as nutritional care plans, mobility care plans, amongst others. This might not be relevant if you don't offer social care services as a local authority.

Yours sincerely,

Gina Pyke

FOI, Hillingdon Borough Council

Dear Gina Pyke,
It has come to my attention that the question that we needed to be
clarified had not been detailed in our earlier email, please accept
our apologies for this oversite.

In accordance with S1(3) of the FOIA before we can respond to
your request, we require some clarification of the information you are
seeking.  

 

Please clarify if you require information regarding care homes directly
delivered by the Council or if your request is wider in relation to
external 

care home providers the Council commission

Kind regards, 
Data Protection & Freedom of Information Officer | London Borough of
Hillingdon | Legal Services 3E/04
Tel: 01895 55 6351 | FOI Email: [1][Hillingdon Borough Council request email] | SAR
Email: [2][email address
Address: London Borough of Hillingdon Civic Centre, Uxbridge, UB8 1UW

Data Protection & Freedom of Information Officer | London Borough of
Hillingdon | Legal Services 3E/04
Tel: 01895 55 6351 | FOI Email: [3][Hillingdon Borough Council request email] | SAR
Email: [4][email address
Address: London Borough of Hillingdon Civic Centre, Uxbridge, UB8 1UW

--------------------------------------------------------------------------

From: FOI <[Hillingdon Borough Council request email]>
Sent: 24 December 2020 16:15
To: [FOI #709467 email]
<[FOI #709467 email]>
Cc: SCH FOI <sch[Hillingdon Borough Council request email]>
Subject: FOI 8567566 - From: Gina Pyke - Due: 29th December 2020 -
Clarification Request
 
Dear Gina Pyke,

I am writing in response to your recent request for Information below. 

 

In accordance with S1(3) of the FOIA before we can respond to
your request, we require some clarification of the information you are
seeking.  

 

In particular, can you clarify the points in bold: 

Kind regards, 
Data Protection & Freedom of Information Officer | London Borough of
Hillingdon | Legal Services 3E/04
Tel: 01895 55 6351 | FOI Email: [5][Hillingdon Borough Council request email] | SAR
Email: [6][email address
Address: London Borough of Hillingdon Civic Centre, Uxbridge, UB8 1UW

--------------------------------------------------------------------------

From: SCH FOI <sch[Hillingdon Borough Council request email]>
Sent: 01 December 2020 14:37
To: [FOI #709467 email]
<[FOI #709467 email]>
Cc: FOI <[Hillingdon Borough Council request email]>
Subject: FOI 8567566 - From: Gina Pyke - Due: 29th December 2020
 
Dear Gina Pyke,
I am writing in response to your request for information under the Freedom
of Information Act 2000, received 27/11/2020  
Under the Freedom of Information Act 2000 we have 20 working days to
respond to your requests.  Therefore, the deadline for our response is
29/12/2020
“Your request for information may be delayed due to urgent operational
responses to dealing with Covid_19 priorities. We apologise for any
inconvenience this may cause. We do remain committed to responding to your
request and will respond as soon as we are able. Should our response to
your request breach the statutory timeframe and you remain unhappy with
our response, you have the right to complain to the Information
Commissioners Office. Their contact details are Information Commissioner's
Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF”.
If we require further information or clarification from you to assist us
in responding to your request, or if we require a fee to be paid before we
can respond we will contact you shortly.
Yours sincerely
Michelle Barber
Members Liaison Officer /FOI Officer
Resident Services

--------------------------------------------------------------------------

From: Gina Pyke <[FOI #709467 email]>
Sent: 27 November 2020 15:46
To: FOI <[Hillingdon Borough Council request email]>
Subject: Freedom of Information request - Request for care plan
information
 
Dear Hillingdon Borough Council,

I am requesting information under the Freedom of Information Act 2000.

•       How do you currently handle care planning in your care homes -
electronically or on paper?

•       If you you’re using electronic care planning, who is the current
supplier, what is the value of the contract and when will the contact
expire?

•       If you use paper for care planning, do you have any plans for
public tender within the next 12 months?

•       What are the contact details of the procurement officer?

Yours faithfully,

Gina Pyke

-------------------------------------------------------------------

Please use this email address for all replies to this request:

[FOI #709467 email]

Is [Hillingdon Borough Council request email] the wrong address for Freedom of Information
requests to Hillingdon Borough Council? If so, please contact us using
this form:

[7]https://gbr01.safelinks.protection.outlo...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

[8]https://gbr01.safelinks.protection.outlo...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:

[9]https://gbr01.safelinks.protection.outlo...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

show quoted sections

Dear FOI,

Thank you for your email.

To clarify, by care planning I mean the plans of care provision in case you provide social care support in residential care, supported living, domiciliary care, or similar social care settings. This would encompass risk assessments and support plans such as nutritional care plans, mobility care plans, amongst others. This might not be relevant if you don't offer social care services as a local authority. I am not referring to the wider market.

Yours sincerely,

Gina Pyke

SCH FOI, Hillingdon Borough Council

Dear Gina Pyke,
I am writing in response to your clarification received 05/01/2021
Under the Freedom of Information Act 2000 we have 20 working days to
respond to your requests.  Therefore, the deadline for our response is
02/02/2021
“Your request for information may be delayed due to urgent operational
responses to dealing with Covid_19 priorities. We apologise for any
inconvenience this may cause. We do remain committed to responding to your
request and will respond as soon as we are able. Should our response to
your request breach the statutory timeframe and you remain unhappy with
our response, you have the right to complain to the Information
Commissioners Office. Their contact details are Information Commissioner's
Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF”.
If we require further information or clarification from you to assist us
in responding to your request, or if we require a fee to be paid before we
can respond, we will contact you shortly.
Yours sincerely
Michelle Barber
Members Liaison Officer /FOI Officer
Resident Services
From: Gina Pyke <[FOI #709467 email]>
Sent: 05 January 2021 13:14
To: FOI <[Hillingdon Borough Council request email]>
Subject: Re: FOI 8567566 - From: Gina Pyke - Due: 29th December 2020 -
Clarification Request
 
Dear FOI,

Thank you for your email.

To clarify, by care planning I mean the plans of care provision in case
you provide social care support in residential care, supported living,
domiciliary care, or similar social care settings. This would encompass
risk assessments and support plans such as nutritional care plans,
mobility care plans, amongst others. This might not be relevant if you
don't offer social care services as a local authority. I am not referring
to the wider market.

Yours sincerely,

Gina Pyke

show quoted sections

FOI, Hillingdon Borough Council

FOI 8567566
Dear Gina Pyke, 

I am writing in response to your request for information below. 

  

1) How do you currently handle care planning in your care homes -
electronically or on paper?

Care planning is currently managed on paper. 

2) If you're using electronic care planning, who is the current supplier,
what is the value of the contract and when will the contract expire?

N/A.

3) If you use paper for care planning, do you have any plans for public
tender within the next 12 months?

Not at this time.

4) What are the contact details of the procurement officer?

Sally Offin - [1][email address]. 

 

If you have any queries regarding this matter, please do not hesitate to
contact me. 

If you wish to request an internal review of our response you should
write, within 2 months, to:

Office Managing Partner, Legal Services, Civic Centre, High St, Uxbridge,
UB8 1UW (or via email to [2][Hillingdon Borough Council request email] marked for the attention
of the Office Managing Partner).

Please remember to quote the reference number above in any future
communications.

If you are not content with the outcome of the internal review, you have
the right to apply to the Information Commissioner for a decision. The
Information Commissioner can be contacted at: Information Commissioner’s
Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. 

Kind regards,
Data Protection & Freedom of Information Officer | London Borough of
Hillingdon | Legal Services 3E/04
Tel: 01895 55 6351 | FOI Email: [3][Hillingdon Borough Council request email] | SAR
Email: [4][email address
Address: London Borough of Hillingdon Civic Centre, Uxbridge, UB8 1UW

--------------------------------------------------------------------------

From: SCH FOI <sch[Hillingdon Borough Council request email]>
Sent: 06 January 2021 14:29
To: [FOI #709467 email]
<[FOI #709467 email]>
Cc: FOI <[Hillingdon Borough Council request email]>
Subject: FOI 8567566 - From: Gina Pyke - Revised Due: 2nd February 2021 -
Clarification Received
 
Dear Gina Pyke,
I am writing in response to your clarification received 05/01/2021
Under the Freedom of Information Act 2000 we have 20 working days to
respond to your requests.  Therefore, the deadline for our response is
02/02/2021
“Your request for information may be delayed due to urgent operational
responses to dealing with Covid_19 priorities. We apologise for any
inconvenience this may cause. We do remain committed to responding to your
request and will respond as soon as we are able. Should our response to
your request breach the statutory timeframe and you remain unhappy with
our response, you have the right to complain to the Information
Commissioners Office. Their contact details are Information Commissioner's
Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF”.
If we require further information or clarification from you to assist us
in responding to your request, or if we require a fee to be paid before we
can respond, we will contact you shortly.
Yours sincerely
Michelle Barber
Members Liaison Officer /FOI Officer
Resident Services
From: Gina Pyke <[FOI #709467 email]>
Sent: 05 January 2021 13:14
To: FOI <[Hillingdon Borough Council request email]>
Subject: Re: FOI 8567566 - From: Gina Pyke - Due: 29th December 2020 -
Clarification Request
 
Dear FOI,

Thank you for your email.

To clarify, by care planning I mean the plans of care provision in case
you provide social care support in residential care, supported living,
domiciliary care, or similar social care settings. This would encompass
risk assessments and support plans such as nutritional care plans,
mobility care plans, amongst others. This might not be relevant if you
don't offer social care services as a local authority. I am not referring
to the wider market.

Yours sincerely,

Gina Pyke

show quoted sections