Request for care plan information

The request was successful.

Dear West Lothian Council,

I am requesting information under the Freedom of Information Act 2000.
• How do you currently handle care planning in your care homes - electronically or on paper?
• If you you’re using electronic care planning, who is the current supplier, what is the value of the contract and when will the contact expire?
• If you use paper for care planning, do you have any plans for public tender within the next 12 months?
• What are the contact details of the procurement officer?

Yours faithfully,

Gina Pyke

Customer Service, West Lothian Council

Thank you for emailing the Customer Service Centre.  Due to the high
volume of email traffic recently we may take longer than our 24 hour
response. Should you require a quicker response please call us on 01506
280000 or use our on-line form facility at
[1]www.westlothian.gov.uk/report

 

Regards

Customer Service

[2]Please remember to wash your hands. 20200807

This message, together with any attachments, is sent subject to the
following statements:

1. It is sent in confidence for the addressee only. It may
contain legally privileged information. The contents are
not to be disclosed to anyone other than the addressee.
Unauthorised recipients are requested to preserve this
confidentiality and to advise the sender immediately.
2. It does not constitute a representation which is legally
binding on the Council or which is capable of constituting
a contract and may not be founded upon in any proceedings
following hereon unless specifically indicated otherwise.

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Customer Service, West Lothian Council



 

Thank you for emailing the Customer Service Centre.  Due to the high
volume of email traffic recently we may take longer than our 24 hour
response. Should you require a quicker response please call us on 01506
280000 or use our on-line form facility at
[1]www.westlothian.gov.uk/report

[2]Please remember to wash your hands. 20200807

References

Visible links
1. file:///tmp/www.westlothian.gov.uk/report
2. https://www.nhsinform.scot/coronavirus

West Lothian Council

DATA LABEL: Official (Sensitive)

Dear Ms Pyke

Information Request
Our Reference: 101006876726

Thank you for your recent request for information which has been logged
and transferred to the appropriate Service Information Liaison Officer
(ILO) who will provide a response within the appropriate timeline shown
below:

Freedom of Information - 20 working days
Environmental Information Requests - 20 working days
Subject Access Requests (Data Protection Act) - 28 calendar days

Should the ILO require further information to process your request then
they will contact you directly. If you require any further assistance then
please do not hesitate to contact us.

Kind Regards

Claire

Customer Service

Tel: 01506 280000
Email: [email address]
Web: www.westlothian.gov.uk

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Privacy information

Information held about you

West Lothian Council will hold all personal information contained in your
request and all personal information needed to answer your request in
accordance with data protection law. It is important that we hold accurate
and up to date information about you in order to respond to your request.
If any of your details have changed, or change in the future, please
ensure that you tell us as soon as possible so that we can update your
records.

How will we use information we hold about you?

We will use your personal information to respond to your request and to
any appeal submitted in relation to your request.

Who we will share your information with?

The council will not share your information with any third party unless
you ask us to do so or we are required to do so by law.

How long do we keep your records?

We will keep personal information relating to your request for a maximum
of six years after your request and any appeal associated with your
request has been answered.

Your rights

If you have any questions or concerns about how your information is used,
please contact the Data Protection Officer. More information about data
protection and how it applies to you, including how to make a complaint,
is available from the [3]Information Commissioner's Office

You have a number of rights under data protection law, including the right
to request your information and to request that the information be amended
if incorrect or, in some circumstances, erased.

To make a request for information, amendment or erasure, you will need to
put your request in writing and provide proof of identification to the
Data Protection Officer, West Lothian Council, West Lothian Civic Centre,
Howden South Road, Livingston, West Lothian, EH54 6FF Email:
[4][email address]

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SocialPolicyIR, West Lothian Council

1 Attachment

DATA LABEL: OFFICIAL-Sensitive

Dear enquirer,

Please find attached the response to your recent Freedom of Information request.

Kind regards,

Laura Brown

Performance & Quality
West Lothian Civic Centre
Howden South Road
Livingston
EH54 6FF

My normal working week is Mon – Wed, please note that I am currently working from home.

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West Lothian Council - Data Labels:

OFFICIAL - Sensitive: Contains Personal or Business Sensitive Information for authorised personnel only
OFFICIAL: Contains information for council staff only
PUBLIC: All information has been approved for public disclosure NON-COUNCIL BUSINESS: Contains no business related or sensitive information

Link to Information Handling Procedure: http://www.westlothian.gov.uk/media/1597...

SAVE PAPER - Please do not print this e-mail unless absolutely necessary.

[Please remember to wash your hands. 20200807]<https://www.nhsinform.scot/coronavirus>

This message, together with any attachments, is sent subject to the
following statements:

1. It is sent in confidence for the addressee only. It may
contain legally privileged information. The contents are
not to be disclosed to anyone other than the addressee.
Unauthorised recipients are requested to preserve this
confidentiality and to advise the sender immediately.
2. It does not constitute a representation which is legally
binding on the Council or which is capable of constituting
a contract and may not be founded upon in any proceedings
following hereon unless specifically indicated otherwise.

http://www.westlothian.gov.uk

Dear SocialPolicyIR,

I wanted to let you know that your response is overdue.

Yours sincerely,

Gina Pyke

SocialPolicyIR, West Lothian Council

2 Attachments

DATA LABEL: OFFICIAL-Sensitive

Good morning,

Your Freedom of Information request was received on the 19th November and the response was issued on the 25th November. A copy of the email response is attached, this was attached to the email you replied to below.

Kind regards,

Laura Brown
 
Performance & Quality
West Lothian Civic Centre
Howden South Road
Livingston
EH54 6FF
 
My normal working week is Mon – Wed, please note that I am currently working from home.
 
www.westlothian.gov.uk Follow us Like us Sign up

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